CALL CENTER TIMES' PROGRAM PRICING
Call Center Industry -
January 27, 2012
Call Center Times' Program Pricing: Please review below, a brief description of our programs,
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Order The Call Center Book of Lists' CD-ROM Directory Today!
Call Center Industry -
January 27, 2012
Order the Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book of Lists is
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13th Annual Call Center Week - Las Vegas
Call Center Industry -
January 27, 2012
13th Annual Call Center Week - Las Vegas - June 4-8 As Call Centers across the USA and
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Why My Company Is On The Cutting Edge: Testimonials From Organizations In The Customer Care Arena
Call Center Industry -
January 27, 2012
Learn more about these cutting edge companies....Send a 100 word testimonial of your company's
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The Dangers of Canned Responses
Call Center Industry -
January 27, 2012
The Dangers of Canned Responses by Jessica Zuhlsdorf SpiceCSM - 315-261-7311
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Irate Customers
Call Center Industry -
January 27, 2012
IRATE CUSTOMERS Learn How to Handle Them—And Look Like a Hero By John Tschohl Irate customers. No
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Call Center Week presents The Summit
Call Center Industry -
January 27, 2012
Call Center Week presents The Summit - Customer Service Manager of the Year Unveils
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Top 5 Ways to Impress Your Boss (If You Are a Call Center Analyst)
Call Center Industry -
January 27, 2012
Top 5 Ways to Impress Your Boss (If You Are a Call Center Analyst) by Ric Kosiba, Ph.D., President,
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What-If? Getting It Wrong: What is the Cost of Planning Inefficiencies?
Call Center Industry -
January 27, 2012
What-If? Getting It Wrong: What is the Cost of Planning Inefficiencies? By Ric Kosiba, Ph.D.,
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Survey Findings: Mobile Apps for Customer Service
Call Center Industry -
January 27, 2012
Market Brief Survey Findings: Mobile Apps for Customer Service EXECUTIVE SUMMARY The explosion of
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