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Call Center Outsourcing

Convoso

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.

If this isn’t reason enough to switch to Convoso, let’s setup a side-by-side trial against your current vendor and let the results speak for themselves.

Click here to request a trial: try.convoso.com/

 

Global Response

Global Response is The Brand Contact Center. Our Brand Specialists represent some of the world's top brands, providing high-touch customer service, live-chat, email and social-media support. We provides services for clients across diverse industries including retail, automotive, media subscription, insurance, healthcare and hospitality. Our brand passion drives every customer experience and is backed by advanced performance management, reporting and analytics. At Global Response, Your Brand is Our Passion!

During implementation each element of your program is tailored to meet your requirements. Our teams, processes and infrastructure are all tasked to deliver industry best practices. Collaborative workforce management and process improvement efforts are supported by customized training and quality assurance protocols. We place significant emphasis on learning about and immersing ourselves in your Brand.

Flexibility and scalability are central to our operating model. We are highly experienced in handling seasonal peaks associated with your business. Our client base supports a variety of different seasonality’s. This enables us to reassign proven and qualified Brand Specialists to your program ahead of peak seasons.

Most of all, Global Response develops true long-term partnerships. Many of our clients have been with us for over a decade. Our executive and senior management stay highly engaged with your program and your team. Our formula for success focuses on our partners. We want you to feel that this is your call center and that you have the resources, relationship and flexibility to customize and deliver your program… your way. For more information visit www.globalresponse.com

 

 

Quality Contact Solutions

Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.

QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.

Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions

 

EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.

 

GCS

GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:

1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations

Outsourced Centers
Our Contact Center activities include integrated voice and non-voice services. Everything from Customer Service to Claims Processing handled through our high speed and secure network. We professionally process the information you need to keep your customers returning and your business running.

Customer Service
Account Servicing
Content Moderation
Case Registration
Reverse Logistics
Data Entry
Claims Form Processing
Help Desk
Social Media Care

Staffing
GCS provides front line, support, and management staff for all call center and back office operations. We have the process to identify, screen, train, and staff your call center team. Whether we manage the complete program or assist you with part of your staffing needs, we use the same process developed and refined over 25 years in the contact center industry. Choose the level of service that works for you.

Turn-Key Contact Center Staff
Hiring for new positions
Management Team Development
Project Expansion, Transitional, Seasonal and Staff Augmentation

Consulting
GCS has managed programs in many industries. We understand how to size the workforce and integrate self-service technology to balance cost and customer satisfaction. We have installed more than 75 centers and managed thousands of programs. We will provide the data, facts, and plans you need to make the right decisions. Call us today to tap our experience and real life solutions to meet your organization’s goals.

For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027

Responsive Call Center

With over 30 years of experience in Business Process Outsourcing (BPO), Responsive Call Center has become a leader in this dynamic field by supplying economical, customized, and flexible solutions for small, mid-size, and large companies.  We educate our respondents to become brand stewards for the many different industries for which we provide services.

Responsive is an integral part of your business cycle by becoming a strategic partner and profit center.  Our call center facilities and management team are constantly evolving to optimize productivity and provide the best solutions.

Whether our customers are launching a new product, expanding a marketing campaign, or registering people for seminars, we learn our customers' Key Performance Indicators (KPI) to help achieve short and long-term goals.  We take pride in this attention to detail as it fosters mutually successful partnerships.

We have centers in:
1. Pennsylvania
2. South Carolina
3. Tennessee
4. Georgia
5. Florida
6. Managua, Nicaragua
7. Lima, Perú

Contact:
Joe Dickinson
Responsive Call Center
jdickinson@pittsburghanswering.com
Phone 412-571-2706
Fax 866-902-7821

 

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

CONSIDERING CALL CENTER OUTSOURCING? Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.

We do the groundwork and research for companies and match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.

We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide our clients with high-level performance, quality English-speaking agents, and highly competitive pricing.

The best part? There is NO FEE for our services!

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

Contact:
888-766-4482
info@outsource-consultants.com
https://outsource-consultants.com

Call 4 Health

Contact:
Bryan Weinstein | V.P., Business Development & Contracts 
email. bweinstein@call4health.com | Web. www.call4health.com
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334 x1550
Fax: 888-422-7352


We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation

Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.

Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.

Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.

24/7 Doctors Answering Service

Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.

Other Links:
http://24x7doctorsansweringservice.com/medical/ 
http://24x7doctorsansweringservice.com/doctors-office-answering-service/