Buyer's Guide Directory

Alphabetical Company Listing

1-800 WE ANSWER CALL CENTER
1-800 We Answer Call Center Inbound/Outbound Call Center Outsourcing Solutions utilizes advanced technology and a dedicated CSR team. We have over 40 years of experience in managing customer relationships for clients in nearly every industry and field. Our sales and support know-how, excellent business call center agent training programs, and diligence in creating our client accounts combine to create the best call center outsourcing opportunity for your company.

1-800 We Answer Call Center is a trusted member of the Association of TeleServices International (ATSI), the Better Business Bureau, and is certified as a Government Services Administration Call Center provider.

*Advanced Call Center Services including, catalog order taking, credit card processing, order entry, order tracking, up-sell, cross-sell.


*Outbound Call Center Services and Telemarketing, including research and surveys. Event and Seminar Registration:, bookings, confirmation, lead generation, and event RSVP services.

1-800 We Answer has the latest technology, back-up systems, disaster recovery systems, contingency power sources and utility providers ensuring both ours and our clients systems’ integrity.

Contact: Robert Porter, President/Owner 1-800 We Answer
1-800-932-6793
Email: rob@weanswer.com

Website: www.weanswer.com

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ADVANCED CUSTOMER SERVICES, INC.
“Where Communication Meets Innovation!”

By combining the traditional call center with new technologies and additional communication channels, we can now provide seamless customer service and marketing programs as an integrated part of your business.

• CRM based call center
• Email campaigns
• Service and informational web sites
• Direct mail
• Online chat

Fully integrated solutions at your service

With our six call centers in Michigan, Ohio, Tennessee and Florida, ACS has the staff and redundant operations to support your programs in a secure and timely manner. All of our operations are based in the US. Our service representatives can be cross-trained in separate locations to handle peaks in volume or to provide business continuity protection in the event of an unforeseen disaster.

ACS has been providing both inbound and outbound third-party call center services since 1982. Our customers include B2B and B2C markets.

Warranty & Extended Service Plans

We are specialists in the sales and marketing of extended service plans and can also provide warranty customer service support. Experienced with regional and national ESP programs for retailers, manufacturers and distributors.

Our Contact Center Programs also include:

• Customer service support
• Help desk
• Telemarketing, prospecting, lead generation and appointment setting
• Surveys
• Direct marketing programs
• Membership drives
• Fulfillment Center Support

Contact: Mark Leidlein, Director of Business Development
Email: mleidlein@acscontact.com
Mobile: 248-770-4252
Web Site: www.acscontact.com
Twitter: @mleidlein
LinkedIn: http://www.linkedin.com/in/markleidlein

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AMERIDIAL
Founded in 1987 and with more than 850 Customer Service and Sales Professionals throughout Ohio, Ameridial is large enough to handle sizable programs, yet we are small enough to deliver the service and responsiveness you expect from a family-owned company. You enjoy a single partner with a complete solution. Here are a few vital statistics:

· Healthcare – Wireless – Satellite – Retail – Direct Response Sales

· DR Sales - Healthcare Member Support - Lead Generation - Customer Care

· Seven Centers all in Ohio, USA

· Performance-based Compensation Plans with Total Focus on Results

· Top 50 and CRM Excellence Award Winner

Ameridial delivers a comprehensive mix of Business-to-Business and Business-to-Consumer relationship management solutions that help clients increase their revenue and profitability. From customer acquisition to retention and growth, from customer service to customized market research, Ameridial delivers a fully integrated suite of solutions.

Ameridial is an active member in the following industry associations: American Teleservices Association (ATA), Direct Marketing Association (DMA), The Society of Consumer Affairs Professionals in Business (SOCAP), Sales and Marketing Executives (SME), and Northeast Ohio Direct Marketing Association (NODMA).

Please contact us at 800-445-7128 x260 or visit our web site at www.ameridial.com

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Gary A. Pudles, CEO & President of AnswerNet
2325 Maryland Road Suite 150
Willow Grove, PA 19090
www.AnswerNet.com
Marketeers@AnswerNet.com
Phone: (800) 411 – 5777
Fax: (215) 659-6486

AnswerNet provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies as well as Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

To learn more, contact us at 1-800-411-5777 or www.AnswerNet.com.
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ARC, LLC
ARC, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.

The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents.

The ARC Mission
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.

All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!

Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.

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BAY BRIDGE DECISION TECHNOLOGIES
Bay Bridge Decision Technologies is the creator of the world’s first Contact Center Strategic Planning software: CenterBridge®. CenterBridge is the number one forecasting, capacity and staff planning, budgeting, and “what-if” analysis application for contact centers. Employing data from several sources including; ACD, workforce management, and payroll systems, CenterBridge provides you with mathematically proven solutions to the most common and complex business challenges including:

·How many agents do I need to hire?

·On which days should new hires begin? What about training and learning curves?

·In which centers should I hire which agents for greatest efficiency?

·What is the most profitable service level we can run?

·Looking at my top three ‘critical factors’: revenue, cost, and service quality - What happens if we have a surge in call volume? What happens if I pull lever A? What if lever B? Okay, what if lever C?

·What’s the difference between what we projected and what actually happened? What caused the variance?

www.BayBridgeTech.com 

Twitter: http://twitter.com/#!/BayBridgeTech

LinkedIn: http://www.linkedin.com/groups?home=&gid=1870679&trk=anet_ug_hm

Tumblr: http://pressfour.tumblr.com/

WordPress: http://baybridgetech.wordpress.com/

410.224.7778

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COMMUNICO LTD.
Communico is a training and consulting company that helps organizations build and sustain exceptional service cultures. Our core program is MAGIC(R), which stands for Make A Great Impression on the Customer. Go to www.communicoltd.com to learn more about our services and sign -up for a free trial of our new e-learning tool, MAGIC Workouts.
Contact us at 1-800-777-8241

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CONTACT CENTER PIPELINE
Contact Center Pipeline is the industry’s leading instructional journal focused on driving success through effective contact center management. Each issue features in-depth perspectives on the call center market, best practices and trends, technology and people issues that impact the customer experience. Draw upon CCP’s incisive analysis to help you make better decisions about your career and your center.

www.ContactCenterPipeline.com

info@ContactCenterPipeline.com
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DYNAMIC DIRECT
You live and breathe the complexities of call center marketing. That’s why we’re reaching out to you. Dynamic Direct– a leader in direct response and inbound and outbound call center solutions. We’ve been there…testing third-party call centers for our overflow calls, or to minimize overhead. And every time, going back to the drawing board because no one sells to our customers quite as well us. That’s why we want to share our expertise with other companies who need a few extra agents to handle their call volume, or want to shift the burden of managing a call center to the experts.

Here are a few of the perks we can offer your business today:

• Fully Integrated Call Center Solutions – We provide turnkey operations, US based, 24/7, 365
• Scalable Support – Transfer as few or as many calls as you need
• Continuous Improvements – We constantly improve our call center for our own products, you’ll reap the rewards
• Pay-Per-Use – Straightforward fee structure gives you less to worry about, and more to gain
• Seasoned, Passionate Sales Force – Our agents are the best, adapting to new products and services with minimal training with a sense of urgency
• Quick Implementation – We’ll grow with you and be up and running, selling your products in a flash!
• Technology – State of the art telephony platform supports multi-channel interactions, and skills-based network routing
• Connectivity- Experience integrating with our clients’ internal CRM systems including point-to-point circuit, VPN connectivity and internet, and in real-time
• Business Intelligence – Data mining and forecasting, reporting and delivery
• IVR Applications – CTI integration, automated customer service options, and real-time call analysis

Call me today at 1-800-956-6006 or email shannon.alexander@dynamic-direct.com to find out how we can improve your operations, and your bottom line.

www.dynamic-direct.com
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ENVISION TELEPHONY, INC.
Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance.

Learn more: www.envisioninc.com or call 206.225.0800 ext. 500.

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ETECH, INC.
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

With Etech, you will:

· Improve Customer Satisfaction

· Reduce Average Handle Time

· Increase Revenue

· Reduce Cost

· Increase Market Share

· Shorten the Sales Cycle

· Reduce Call Volume

· Rapidly Resolve Inquiries

· Increase Customer Loyalty

· Increase Agent Productivity


Quick Facts about Etech


· 2,300 team members in seven facilities located in Texas, Jamaica and India.

· Dedicated bilingual center in Pasadena,Texas providing services in both Spanish and English.

· Tier One preferred provider for Fortune 50 and Fortune 500 companies.

· ISO 9000 Certified and PCI Compliant


More information on Etech is at http://www.etechinc.com.


Jim Iyoob | Vice President Global Development
Etech, Inc.
Office: 936.559.2258 Mobile: 936.371.2640
www.etechinc.com
Twitter: @jiyoob

Twitter: @etechtexas

Twitter: @ata_s_central



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Execs In The Know - a division of M.E.R.
Execs In The Know is a diversified Professional Services Company. We are dedicated to providing a wide range of services to professionals who own the unique focus and accountability for their “customer”.

If you are looking for experts in the “customer” strategies, you have found your partner with Execs In the Know.

Services include: Community Management, Live Interaction and Professional Services.

Live Interaction includes our national events, webinars and radio show for Voice of the Customer professionals.
Professional Services include Executive Talent Acquisition, HR Services, and professional introductions.

The requirement to engage/manage your “customer” crosses all boundaries of organizations. Our services are uniquely designed to address the challenges “service” industry professionals are tasked with. We are advocates of the “customer”, your customer.

Our Mission Statement is to explore the definition of Customer Response Leadership; the transformation of emerging customer response channels and the various enterprise customer lifecycles that drive the market success and corporate valuation of an organization.

Our Vision is to empower executives to offer a more substantive dialogue about how to leverage existing customer response channels and couple that reach with new and undefined emerging channels.

Our Goal is to bring together executives - virtually and face to face- to discuss core issues and opportunities facing their industries. We will serve our community by knowledge sharing, educating, networking, rewarding and connecting them in a way that will positively impact their individual businesses.

Contact: 866-991-3555
E-mail: mcdaniel@justcareers.com

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FISERV
As the leading global technology and services provider to the financial services industry, Fiserv is ideally positioned to help your organization meet today’s business-critical challenges. Contact and Servicing Center from Fiserv provides: customer service; collections and recovery; sales and lead management; help desk Level 1 support; and customized outsourced programs. Our strategies, solutions and services allow you to successfully outsource selected business processes to achieve greater efficiencies and economies of scale. We leverage our many years of IT, contact center and servicing experience to deliver high-quality data- and voice-based services – not as an external third party, but as a seamless extension of your business. Our services provide you the choice to create solutions to meet your current needs, with the flexibility to scale operations up or down as business dictates. Leveraging Lean Six Sigma principles, as well as our wealth of knowledge about the successful delivery of financial services, our solutions can reduce your costs, drive revenue growth and accelerate your success.

About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry. For more information, visit www.fiserv.com.

Contact and Servicing Center
Contact: Mike Cimato, Relationship Executive
Phone: 716-564-4044

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GC SERVICES
Since 1957, GC Services has been a premier provider of call center and account receivable
management services for numerous industries. GC Services has nearly 9,000 employees in over 30 call center locations. We offer a wide variety of customer care services, as well as early out/live receivables management and post charge-off/third party debt collections. By combining specialization in specific client needs with dedicated resources, we provide “best-in-class” service. GC Services has a 54-year track record of success in service to public and private sector clients.

GC Services’ business partnerships include clients from virtually every industry, including the automotive, banking, cable and satellite, computer manufacturing and consumer electronics, financial services, overnight shipping, retail, telecommunications, utility, and various governmental sectors. Our diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff, and we consistently bring value to the partners we serve.

GC Services understands that financial stability is of the utmost importance in today’s challenging economic climate. GC Services is an extremely financially stable organization, with earnings growth and low debt. We have maintained continuity of management and ownership since our inception in 1957. The financial performance and stability of our company is unrivaled. GC Services has never played a role in any merger or acquisition, and our name has never changed as a result. Consistency, dedication, solidarity and trust are what you can rely upon with GC Services.

Please contact us to discuss how our programs can match your goals and objectives.
Email: marketing.communications@gcserv.com
Phone : 847-605-9520
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GLOBAL CONTACT SERVICES - www.gcsagents.com
Experience Means Superior Results

Global Contact Services (GCS) is a leading provider of integrated customer care solutions for major corporations throughout the United States.

Our wealth of experience, technology and high-quality results provide our clients with measurable, increased revenue and return on investment from every customer interaction.

The GCS client services team offers experience unmatched in the contact center industry. We understand that our clients’ daily point of contact must be a true business professional who thinks strategically and acts tactically. Our client services team is comprised of associates who have demonstrated success by working with clients and delivering results for many years.

Click Contact Us for more information about how GCS can help you and your organization succeed!

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RSS Feed

LinkedIn

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INTERIOR CONCEPTS
Interior Concepts specializes in call center furniture. Here are some of the many features and benefits that come from working with us:

• Factory Direct Pricing
• Free Space Planning
• Maximize Valuable Floor Space
• Lifetime warranty

But don’t listen to us. Let our customers tell you why Interior Concepts offers the best furniture solutions:

• “Interior Concepts offers the best space planning and dimensional drawings in the business. Their furniture adapts to any environment. I don’t know of another manufacturer that could have customized their furniture to the exact specifications of our space without charging extra or pushing out lead times.”
• “We chose Interior Concepts because of their custom capabilities and their flexible working attitude.”
• “They were just so easy to work with, and they made my decision making easy.”
• “Any company that can save me time and hit the mark right off the bat is worth their weight in gold.”

For more information and to create your own Interior Concepts success story visit: http://www.interiorconcepts.com/IC/C-C-Times-Directory

www.interiorconcepts.com
info@Interiorconcepts.com
(800) 678-5550

YouTube: http://www.youtube.com/user/InteriorConceptsMI
Facebook: http://www.facebook.com/InteriorConceptsMI
Twitter: http://twitter.com/#!/InteriorConcpts
LinkedIn: http://www.linkedin.com/company/interior-concepts-corporation

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LINKSYS CALL SOLUTIONS LLC
Linksys Call Solutions LLC: We Answer Today's Needs

No matter your company's size, you can enjoy the benefits of working with a
professional, productive and proven call center right here in the U.S.

Linksys Call Solutions should be your partner for call center outsourcing
because:

You can return your focus to your core business. Your time is valuable.
Don't let the phone take it away from you.

Eliminate operation expenses. Hiring, training, payroll, overhead and
equipment can weigh on your bottom line. We have these resources ready for
you.

Meet your changing needs. Whether your programs need to ramp up or slow
down, we can handle it. Seasonal changes, fluctuating customer demand, all
can be handled quickly.

Lower your risks. Our experienced team will handle your program. Our vast
store of knowledge and experience will save you from reinventing the wheel.

Services we offer include:

. Hotlines

. Telemarketing

. Pre-sales Support

. Post-sales Support

. Answering Services

. Virtual Receptionist

. Nationwide Call Center

. Customer & Product Support

. IT & Application Support Services

. 24 Hour Message and Pager Service

. Inquiry Handling

. Live Receptionist

. Technical Support

. Payroll Processing

. Payment Processing

. Back Office Services

. Billing & Financial Services

. Pharmaceutical Research Trials

. Appointment Taking & Processing

. Order Taking & Order Entry Services

Give us a call today at 1.855.880.CALL(2255) or email
cary@Linksyssolutions.com and we'll be delighted to discuss how we can help
your bottom line and peace of mind.

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LIVEOPS
LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California. Contact LiveOps at 800.411.4700 or visit www.liveops.com

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PIPKINS, INC.
Pipkins, Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. Its award-winning Vantage Point enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. For more information, visit www.pipkins.com.
Phone: 800-469-6106
Fax: (636) 590-4454
Email: info@pipkins.com 

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PLUM VOICE
Award Winning IVR and Speech Recognition Solutions

For over ten years, Plum has improved call center efficiency by lowering costs, increasing automation rates, and enhancing customer satisfaction through innovative IVR solutions.

INDUSTRY KNOWLEDGE: Plum serves industries such as Health Care, Retail, Telecommunications, Human Resources, Financial Services and Direct Response.

DEPLOYMENT OPTIONS: Applications can be deployed by hosted or onsite VoiceXML IVR systems that deliver high performance.

LATEST TECHNOLOGY: Plum solutions can employ the latest speech recognition and text-to-speech technologies. All of Plum's IVR call center solutions are designed for maximum flexibility and scalability.

FEEDBACK FOR OPTIMIZATION: To monitor customer satisfaction and improve processes, Plum offers configurable post-call customer surveys that provide real-time consumer feedback.

WEB-BASED CONTROL: All of Plum's IVR solutions can be easily configured by a web-based interface.

Contact a Plum consultant for a comprehensive discovery and ROI analysis. Our free consultations have resulted in the creation of hundreds of IVR solutions that produce strong ROI for customers.

Contact Info:
1-866-398-0657
+1-617-712-3000
sales@plumgroup.com
http://www.plumvoice.com/landing/callcenter
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PURESHARE
PureShare® provides CallCenter operators with web-based metrics management and realtime reporting products that proactively deliver critical status information at a glance. PureShare SingleView ITT is a real-time operational metrics product that delivers a holistic view of current business status, trends, history and more based on data consolidated from ACD systems, SQL data bases, spreadsheets, BI tools, and other data sources. And, it can deliver early warnings of potential SLA breaches to enable proactive CallCenter management.
Literally up-to-the-minute and available at the click of a button, SingleView IT allows managers, customers, and staff to clearly see the status of call volumes, agent performance, efficiencies, and other Call Center metrics that concern them. This includes executive-level rollups of performance across the operation as well as drill-downs into details as required.

PureShare SingleView IT is designed for rapid deployment and allows operators of Call Centers to:

Consolidate information from any data source to provide a single point of reference for a complete view of actual CallCenter performance

Quickly gain access to CallCenter metrics information that enables them to improve efficiencies in key areas

Move from reactive service management to a proactive approach with business-rule-based alerts

Proactively monitor any set of metrics and execute actions in the event of exceptions

Provide customers, supervisors, CIOs and staff with custom dashboard views of performance - in the appropriate context for them

Personalize views with select CallCenter metrics, alerts, favorites, annotations, personalized watch points, thresholds, and targets

Reduce the administrative burden required to create and distribute CallCenter metrics and reports to internal and external customers.

PureShare SingleView IT comes with a variety of pre-packaged views to get quickly up and running with dashboards tailored to executives, management, staff and customers in the CallCenter environment. The solution is PDA, cellphone, and Blackberry enabled, and it integrates with external sources of authentication.

Learn more about PureShare SingleView ITT. 

http://www.twitter.com/pureshare

http://www.youtube.com/pureshare

http://www.linkedin.com/companies/pureshare

http://www.facebook.com/pages/PureShare/176582736927?ref=search&sid=589001608.4176510243..1


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RICHARDSON
Richardson is a leading sales training and consulting firm.

Contact: Jim Brodo - jim.brodo@richardson.com

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SATORI SOFTWARE, INC.
Satori Software delivers industry-leading address management solutions for any organization that uses postal addresses. The latest innovation from Satori Software, MailRoom ToolKit Capture makes verifying and collecting addresses fast and error-free. Our groundbreaking search technology finds the right address faster. Call center staff simply enter a ZIP Code; then quickly drill down to the caller’s address — no spelling confirmation required. Unique signatures support multiple applications automatically. And visual field mapping makes setup a snap. Other MailRoom ToolKit products integrate address management solutions into your Website, custom application or backend database. Visit www.satorisoftware.com for a demo and free trial software.

1301 5th Ave, Suite 2200
Seattle, WA 98101-2676
Phone:800-553-6477
Fax: 206-357-2901
web: www.satorisoftware.com
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SERVICE STRATEGIES
Service Strategies advances service excellence through training, certification, consulting and industry standards programs that ensure delivery of consistent, high-quality customer service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.

Links to Our Site
Service Strategies Website
www.servicestrategies.com

Training and Certification Programs
http://www.servicestrategies.com/training/

Service Capability & Performance (SCP) Standards
http://www.servicestrategies.com/scp-standards/

Service Strategies Blog
http://servicestrategies.com/blog/

LinkedIn Networking Group
http://www.linkedin.com/groups?gid=120219

Twitter
@SvcStrategies or http://twitter.com/svcstrategies

Facebook
facebook.com/ServiceStrategies

You Tube
http://www.youtube.com/servicestrategies


Company Profile
Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer service, technical support, eservice, field service and professional service operations.

The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.

To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us at info@servicestrategies.com or call 858.674.4864 or 800.552.3058 toll free in North America.

Product and Service Information

The Service Capability & Performance (SCP) Standards

The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The internationally recognized standards define best practices for delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes.

Training and Certification Programs

Service Strategies provides a host of career development, training and certification programs for service and support professionals at the individual contributor and management levels. Our course content and instructor expertise sets our programs apart from anything else in the industry. We will help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs will prepare you for the globally accepted SCP Career Certification credential.

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SHL
SHL is the global leader in talent assessment solutions, driving better business results for clients through superior people intelligence and decisions – from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 25 million assessments annually in over 30 languages – allowing clients to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform.

Visit: www.shl.com.

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SYNERGY SOLUTIONS
Synergy Solutions is an outsourced provider of premier customer contact services that has been continuously recognized for its commitment to quality and ethical teleservices and customer care. Our mission is described as "Synovation" - combining synergy and innovation to create the next generation of customer contact solutions. We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines. Specialized verticals include financial services, healthcare, insurance, telecommunications, energy, publishing and political advocacy/voter contact.

Contact:
Lori Fentem, President
Synergy Solutions, Inc.
20235 N. Cave Creek Rd. #104-612
Phoenix, AZ 85024
602-296-1600 phone
480-383-6301 fax
llfentem@callsynergy.com

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Taction is the contact center for hire offering professional, positive telesales and services to your customers—whether they're individuals or businesses.

For more than a quarter of a century, we've given nationally recognized service to the customers of trusted brands like Polaroid, Samsonite, Lotus 1-2-3, American Express, and the Maine Public Broadcasting Network.

Our knowledgeable, well-spoken agents are available 24 hours a day, 365 days a year.
Taction is located in beautiful mid-coast Maine, where the air is clean and the people work hard. Come visit us soon.

Contact: Randall M McKee
Phone: (800) 508-9936 (direct)
Email: rmm@taction.com
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TELE RESOURCES, INC.
Tele Resources, Inc. is a 100% outbound telemarketing center and a multiple year member of the INC 5000, specializing in:

Sales calls
Cross-selling or up-selling
Existing customer calls
Lead generation
Appointment setting
and more…

Tele Resources, Inc., has over 30 years of experience in the telemarketing industry, and has provided services for numerous fortune 500 companies. Tele Resources, Inc. managed to reach such success by providing the best in telemarketing services, hands on program management by the brightest minds in telemarketing, and a never ending commitment to quality.

Make the right call with Tele Resources, Inc.
Mark Swanson today 1-888-698-8787 ext 114
mark.swanson@teleresources.net

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THE CONNECTION
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 27 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the "Top 50" service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and "hands on" service coupled with the advanced technical capabilities of the finest call centers in the country.

We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients. For a free quote contact us at 1-800-883-5777 or sales@the-connection.com or visit us at www.the-connection.com.

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THE TAYLOR REACH GROUP
The Taylor Reach Group, Inc.(Taylor Reach) a call and contact center consultancy, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies, by examining every aspect of the call/contact center interaction process. Each Taylor Reach consultant has a minimum of 20 years of senior contact center operational management. Since 2003 Taylor Reach has delivered award winning results to hundreds of Fortune 500, Global 1000 and SMB’s, in virtually every vertical imaginable. We understand the ‘thousands of moving parts’ that make up any contact center and appreciate that the contact center is the single most influential element in delivering an effective customer experience, happier customers and happier employees.

We assist our clients to improve operation effectiveness and efficiency, select new technologies; new site locations, evaluate the benefits of remote agents, social media, self service and/or outsourcing as well as drive revenues, sales conversion and convert cost centers into profit centers. We also complete customer research and benchmarking projects.

We deliver proven results, driving operational innovation. We guarantee your success by guaranteeing a 300% ROI on recommendations we make. Today more than 14,000 agent desktops globally employ Taylor Reach designed operational models. Call Colin Taylor at 416-979-8692 ext 200 or ctaylor@thetaylorreachgroup.com or visit us on the web at www.thetaylorreachgroup.com 

http://twitter.com/colinsataylor

http://www.linkedin.com/in/colintaylor
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TRANSPARENT BPO
Transparent BPO was founded to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing and to make outsourcing easy. Our state of the art system development and IT support allows for seamless integration resulting in a transparent business relationship. At Transparent BPO we pride ourselves in providing a high quality service.

Our state of the art contact center is located in Belize City, Belize. As one of the few countries where English is the official Language, Belize offers an ideal location for your call center needs. Travel to and from Belize is quite easy with a flight from Miami to Belize with a duration time of less than 2 hours.

Belize is one of the fastest growing countries in Central America; Belize is a perfect fit for your operations. It offers an educated English speaking population with little to no accent, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize Transparent BPO can offer highly qualified bilingual agents.

Our Service Offerings Include:
 Lead Generation
 Customer Service
 Sales
 Order Taking
 Surveys Welcome Calls
 Quality Assurance
 Data Entry

Please contact Lafayette Moran at 1-800-276-5140 ext 3005, lmoran@transparentbpo.com or visit us on the web at www.transparentbpo.com.

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