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Call Center Times

Buyer's Guide Directory


Back Office Services


 

 

 
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Etech’s industry-leading technology services, Etech Monitoring Solutions; provides critical analytics and insights into your customer interactions. 
 
Etech’s Quality Monitoring Solutions is exclusively designed for organizations to identify opportunities and provide actionable insights to improve processes, increase sales conversion, and enhance overall customer experiences. Highly skilled quality experts in combination with software analytics deliver critical intelligent data and actionable insights to drive business improvements.  Etech's solution, powered by Artificial intelligence and machine learning, assists in processing and automating large volumes of customer interactions, and will reveal hidden opportunities to drive your business growth.  
 
Etech has over 200+ quality assurance auditors led by an experienced leadership team with over 20 years of hands-on experience. 
 QEval is an innovative Quality Monitoring solution that enhances and elevates contact center Quality Assurance programs. With the help of QEval software, you will identify opportunities and formulate actions to improve your processes, sales conversion and customer satisfaction.
  • Inbound and Outbound – Calls, Chats and Email Evaluations.
  • Design your own custom audit forms.
Etech’s comprehensive Quality Monitoring software provides intelligent reporting for continuous improvement efforts. With dynamic reporting functionality QEval goes well beyond merely compiling data or verifying compliance. These intelligent reports and data are actionable and can help drive agent skills improvement. 
 
 
 

The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.

We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.

For more information on the back office services: http://thetaylorreachgroup.com/process-improvement-management/
 

 

Pegasystems, Inc.

Pegasystems Build for Change® Platform is the heart of Better Business Software®. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®. For more information, please visit us at www.pega.com.



Avidian Technologies - www.avidian.com


FrontRange Solutions - www.frontrange.com


Firstwave Technologies, Inc. - www.firstwave.net


Talisma Corporation - www.talisma.com


Tigerpaw Software - www-tigerpawsoftware.com

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