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Call Center Times

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Back Office Services


Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements. 

We support all lines of healthcare coverage: 

• Medicaid 
• Medicare Advantage 
• Medicare Part D 
• PBM Help Desk 
• POS Discount Plans 
• Wellness 

Our healthcare call center services include inbound and outbound call support for: 

• Benefit Inquiries 
• Eligibility Inquiries 
• Claim Status 
• Claims Adjudication 
• Annual Enrollment 
• Coordination of Benefits 
• Correspondence support 

Ameridial has flexible and scalable staffing and pricing models to meet your on-going; overflow; or project specific requirements. 

Ameridial has an in-house Compliance Department. We are compliant with: 

• NIST 800-30 (Risk Assessment) and 800-53 (Information Security) Rules 
• Federal Information Security Management Act requirements 
• IRS Guidelines 
• PCI Security Standards 

Ameridial is SSAE-16 Type II Audited. Additionally, Ameridial has been audited and approved by CMS as a subcontractor. 

Contact us at: Craig Vretas, 866-775-4755, cvretas@ameridial.com
Or, visit us at: http://www.ameridial.com/industries/healthcare/

Outsource Consultants 

Leverage our call center expertise to drive impactful change. 

Call center executives face many difficult decisions trying to improve their internal operations while also evaluating options to leverage third parties to improve operational performance and reduce costs. 

Outsource Consultants can help your organization with: 
Call Center Outsourcing Strategy 
* Multichannel customer contact center technology 
* Technology vendor selection. Migrating from premise to 
cloud-based technology
* Consolidating or expanding contact centers 
* Designing a new call center or expanding current infrastructure 
* Training and quality improvement strategies 

The independent consulting advisors at Outsource Consultants focus on meeting the individual challenges of our clients contact centers both large and small. Each individual on our team has a minimum of 
20 years in the call center industry. We provide objective perspectives based on our deep experience with operations, technology, marketing, processes, training, quality, outsourcing, and premise and cloud technologies. 

Whatever project we're working on – whether for a Fortune 500 or a small business – clients rely on our call center consulting approaches to drive results and reduce costs. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge. 

Our call center consulting strategies and expertise will drive RESULTS. 

Training Strategy 

Working in conjunction with your team, Outsource Consultants will focus on developing a curriculum that can be used to efficiently improve the quality and performance of your contact center operations. 

Step one will begin with our team evaluating your team’s current training documentation, testing, and other procedures. Step two will be to provide options for the design of the new training curriculum that may include: 

* Training Delivery Methods 
* Call Type Focus: Sales, Service, Support, or Retention 
* Supervisor Training Curriculum 
* System Training Interface 
* Online Self Paced Training Options 
* Knowledge Retention Testing Procedures 
* Nesting Procedures 
* Refresher Product/Service Training 
* Last Minute Flash Training and Testing Procedures 

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors



Avidian Technologies - www.avidian.com

FrontRange Solutions - www.frontrange.com

Firstwave Technologies, Inc. - www.firstwave.net

Talisma Corporation - www.talisma.com

Tigerpaw Software - www-tigerpawsoftware.com

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