Please contact Lafayette Moran at 1-800-276-5140 ext 3005, lmoran@transparentbpo.com or visit us on the web at www.transparentbpo.com.



Taction

Taction is the contact center for hire offering professional, positive telesales and services to your customers—whether they're individuals or businesses.

For more than a quarter of a century, we've given nationally recognized service to the customers of trusted brands like Polaroid, Samsonite, Lotus 1-2-3, American Express, and the Maine Public Broadcasting Network.

Our knowledgeable, well-spoken agents are available 24 hours a day, 365 days a year.
Taction is located in beautiful mid-coast Maine, where the air is clean and the people work hard. Come visit us soon.

Contact: Randall M McKee
Phone: (800) 508-9936 (direct)
Email:


GC Services 
Since 1957, GC Services has been a premier provider of call center and account receivable
management services for numerous industries. GC Services has nearly 9,000 employees in over 30 call center locations. We offer a wide variety of customer care services, as well as early out/live receivables management and post charge-off/third party debt collections. By combining specialization in specific client needs with dedicated resources, we provide “best-in-class” service. GC Services has a 54-year track record of success in service to public and private sector clients.

GC Services’ business partnerships include clients from virtually every industry, including the automotive, banking, cable and satellite, computer manufacturing and consumer electronics, financial services, overnight shipping, retail, telecommunications, utility, and various governmental sectors. Our diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff, and we consistently bring value to the partners we serve.

GC Services understands that financial stability is of the utmost importance in today’s challenging economic climate. GC Services is an extremely financially stable organization, with earnings growth and low debt. We have maintained continuity of management and ownership since our inception in 1957. The financial performance and stability of our company is unrivaled. GC Services has never played a role in any merger or acquisition, and our name has never changed as a result. Consistency, dedication, solidarity and trust are what you can rely upon with GC Services.

Please contact us to discuss how our programs can match your goals and objectives.
Email: marketing.communications@gcserv.com
Phone: 847-605-9520

 
Gary A. Pudles, CEO & President of AnswerNet
2325 Maryland Road Suite 150
Willow Grove, PA 19090
www.AnswerNet.com
Marketeers@AnswerNet.com
Phone: (800) 411 – 5777
Fax: (215) 659-6486

AnswerNet provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies as well as Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

To learn more, contact us at 1-800-411-5777 or www.AnswerNet.com.



Linksys Call Solutions LLC: We Answer Today's Needs


No matter your company's size, you can enjoy the benefits of working with a
professional, productive and proven call center right here in the U.S.

Linksys Call Solutions should be your partner for call center outsourcing because:

You can return your focus to your core business. Your time is valuable. Don't let the phone take it away from you.

Eliminate operation expenses. Hiring, training, payroll, overhead and equipment can weigh on your bottom line. We have these resources ready for you.

Meet your changing needs. Whether your programs need to ramp up or slow down, we can handle it. Seasonal changes, fluctuating customer demand, all can be handled quickly.

Lower your risks. Our experienced team will handle your program. Our vast store of knowledge and experience will save you from reinventing the wheel.

Services we offer include:

. Hotlines
. Telemarketing
. Pre-sales Support
. Post-sales Support
. Answering Services
. Virtual Receptionist
. Nationwide Call Center
. Customer & Product Support
. IT & Application Support Services
. 24 Hour Message and Pager Service
. Inquiry Handling
. Live Receptionist
. Technical Support
. Payroll Processing
. Payment Processing
. Back Office Services
. Billing & Financial Services
. Pharmaceutical Research Trials
. Appointment Taking & Processing
. Order Taking & Order Entry Services

Give us a call today at 1.855.880.CALL(2255) or email
cary@Linksyssolutions.com and we'll be delighted to discuss how we can help
your bottom line and peace of mind.



Dynamic Direct
You live and breathe the complexities of call center marketing. That’s why we’re reaching out to you. Dynamic Direct– a leader in direct response and inbound and outbound call center solutions. We’ve been there…testing third-party call centers for our overflow calls, or to minimize overhead. And every time, going back to the drawing board because no one sells to our customers quite as well us. That’s why we want to share our expertise with other companies who need a few extra agents to handle their call volume, or want to shift the burden of managing a call center to the experts.

Here are a few of the perks we can offer your business today:

• Fully Integrated Call Center Solutions – We provide turnkey operations, US based, 24/7, 365
• Scalable Support – Transfer as few or as many calls as you need
• Continuous Improvements – We constantly improve our call center for our own products, you’ll reap the rewards
• Pay-Per-Use – Straightforward fee structure gives you less to worry about, and more to gain
• Seasoned, Passionate Sales Force – Our agents are the best, adapting to new products and services with minimal training with a sense of urgency
• Quick Implementation – We’ll grow with you and be up and running, selling your products in a flash!
• Technology – State of the art telephony platform supports multi-channel interactions, and skills-based network routing
• Connectivity- Experience integrating with our clients’ internal CRM systems including point-to-point circuit, VPN connectivity and internet, and in real-time
• Business Intelligence – Data mining and forecasting, reporting and delivery
• IVR Applications – CTI integration, automated customer service options, and real-time call analysis

Call me today at 1-800-956-6006 or email to find out how we can improve your operations, and your bottom line.

www.dynamic-direct.com



Tele Resources, Inc. is a 100% outbound telemarketing center and a multiple year member of the INC 5000, specializing in:

Sales calls
Cross-selling or up-selling
Existing customer calls
Lead generation
Appointment setting
and more…

Tele Resources, Inc., has over 30 years of experience in the telemarketing industry, and has provided services for numerous fortune 500 companies. Tele Resources, Inc. managed to reach such success by providing the best in telemarketing services, hands on program management by the brightest minds in telemarketing, and a never ending commitment to quality.

Make the right call with Tele Resources, Inc.
Mark Swanson today 1-888-698-8787 ext 114
mark.swanson@teleresources.net


LiveOps

LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California. Contact LiveOps at 800.411.4700 or visit www.liveops.com





Advanced Customer Services, Inc.


“Where Communication Meets Innovation!”

By combining the traditional call center with new technologies and additional communication channels, we can now provide seamless customer service and marketing programs as an integrated part of your business.

• CRM based call center
• Email campaigns
• Service and informational web sites
• Direct mail
• Online chat

Fully integrated solutions at your service

With our six call centers in Michigan, Ohio, Tennessee and Florida, ACS has the staff and redundant operations to support your programs in a secure and timely manner. All of our operations are based in the US. Our service representatives can be cross-trained in separate locations to handle peaks in volume or to provide business continuity protection in the event of an unforeseen disaster.

ACS has been providing both inbound and outbound third-party call center services since 1982. Our customers include B2B and B2C markets.

Warranty & Extended Service Plans

We are specialists in the sales and marketing of extended service plans and can also provide warranty customer service support. Experienced with regional and national ESP programs for retailers, manufacturers and distributors.

Our Contact Center Programs also include:

• Customer service support
• Help desk
• Telemarketing, prospecting, lead generation and appointment setting
• Surveys
• Direct marketing programs
• Membership drives
• Fulfillment Center Support

Contact: Mark Leidlein, Director of Business Development
Email: mleidlein@acscontact.com
Mobile: 248-770-4252
Web Site: www.acscontact.com
Twitter: @mleidlein
LinkedIn: http://www.linkedin.com/in/markleidlein


Ameridial

Founded in 1987 and with more than 850 Customer Service and Sales Professionals throughout Ohio, Ameridial is large enough to handle sizable programs, yet we are small enough to deliver the service and responsiveness you expect from a family-owned company. You enjoy a single partner with a complete solution. Here are a few vital statistics:

· Healthcare – Wireless – Satellite – Retail – Direct Response Sales

· DR Sales - Healthcare Member Support - Lead Generation - Customer Care

· Seven Centers all in Ohio, USA

· Performance-based Compensation Plans with Total Focus on Results

· Top 50 and CRM Excellence Award Winner

Ameridial delivers a comprehensive mix of Business-to-Business and Business-to-Consumer relationship management solutions that help clients increase their revenue and profitability. From customer acquisition to retention and growth, from customer service to customized market research, Ameridial delivers a fully integrated suite of solutions.

Ameridial is an active member in the following industry associations: American Teleservices Association (ATA), Direct Marketing Association (DMA), The Society of Consumer Affairs Professionals in Business (SOCAP), Sales and Marketing Executives (SME), and Northeast Ohio Direct Marketing Association (NODMA).

Please contact us at 800-445-7128 x260 or visit our web site at www.ameridial.com 

                         






Fiserv
As the leading global technology and services provider to the financial services industry, Fiserv is ideally positioned to help your organization meet today’s business-critical challenges. Contact and Servicing Center from Fiserv provides: customer service; collections and recovery; sales and lead management; help desk Level 1 support; and customized outsourced programs. Our strategies, solutions and services allow you to successfully outsource selected business processes to achieve greater efficiencies and economies of scale. We leverage our many years of IT, contact center and servicing experience to deliver high-quality data- and voice-based services – not as an external third party, but as a seamless extension of your business. Our services provide you the choice to create solutions to meet your current needs, with the flexibility to scale operations up or down as business dictates. Leveraging Lean Six Sigma principles, as well as our wealth of knowledge about the successful delivery of financial services, our solutions can reduce your costs, drive revenue growth and accelerate your success.

About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry. For more information, visit www.fiserv.com.

Contact and Servicing Center
Contact: Mike Cimato, Relationship Executive
Phone: 716-564-4044 

                                                                                                          
Etech Global Services, Inc.

Etech Global Services, Inc., is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

With Etech, you will:

· Improve Customer Satisfaction

· Reduce Average Handle Time

· Increase Revenue

· Reduce Cost

· Increase Market Share

· Shorten the Sales Cycle

· Reduce Call Volume

· Rapidly Resolve Inquiries

· Increase Customer Loyalty

· Increase Agent Productivity


Quick Facts about Etech

· 2,300 team members in seven facilities located in Texas, Jamaica and India.

· Dedicated bilingual center in Pasadena,Texas providing services in both Spanish and English.

· Tier One preferred provider for Fortune 50 and Fortune 500 companies.

· ISO 9000 Certified and PCI Compliant

More information on Etech is at http://www.etechinc.com.

Jim Iyoob | Vice President Global Development
Etech, Inc.
Office: 936.559.2258 Mobile: 936.371.2640
www.etechinc.com 

Twitter: @jiyoob

Twitter: @etechtexas

Twitter: @ata_s_central 



  


The Connection
The Connection is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 27 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the "Top 50" service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and "hands on" service coupled with the advanced technical capabilities of the finest call centers in the country.

We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients. For a free quote contact us at 1-800-883-5777 or sales@the-connection.com or visit us at www.the-connection.com.

EMS, Inc.


As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships. For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.