Buyer's Guide Directory

Call Center Skills Assessment


Employment Technologies Corporation (ETC) is the pioneer and world leader in simulation software for employment testing. For nearly two decades, ETC's award-winning EASy Simulations® have set industry standards for innovation, accuracy, fairness, quality, and value. These highly realistic, interactive simulations are consistently rated Best in Class in independent reviews and are proven to:

- Increase the accuracy of hiring decisions

- Decrease employee turnover

- Reduce hiring time and costs

- Decrease training time

- Accelerate employee development

- Increase sales/referrals

- Boost customer satisfaction and retention

ETC offers complete hiring and development solutions for key call center jobs, including customer service representatives, collection agents, e-representatives, and team leaders. Our award-winning EASy Simulations® are highly interactive, engaging assessments that pinpoint applicants with the greatest potential for success on the job. Using advanced simulation technology, EASy Simulations immerse applicants in the target role and require them to perform actual job tasks. Click http://www.etc-easy.com/_products/industry_contactcenter.htm for more information about our solutions for Contact Centers.

Employment Technologies introduced EASy Simulations to the marketplace more than 20 years ago. EASy Simulations® is not just a brand name, it’s the hallmark of our products’ ease of use, reliability and quality. Overwhelmingly, our customers tell us that our EASy Simulation technology is easy to use, easy to implement, easy to administer, and easy to understand. EASy-brand Simulations are web-delivered applications that create virtual workplaces where candidates test-drive the job and prove they have the skills to succeed. The web-based platform provides maximum flexibility, allowing for both on-site and remote delivery. It also eliminates the hassle of software installation and maintenance for our customers. Click to read what customers are saying about EASy products and services.

Contact :

Donna Gray, Business Development Director
Employment Technologies Corporation
Phone: 877.684.4548
Email: employment.technology@etc-easy.com
Web Site: www.etc-easy.com






Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.

Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.

A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.


Iscopia Software, Inc.
To triumph in today's global race for talent, it's essential to excel at selecting and developing the most qualified and promising candidates.

Iscopia offers products to help organizations of any size maximize their qualification processes, thus reducing their turnover ratios.

Our newest series of products, AQS is the perfect tool for any organization that has recruiting needs.

It can be used by recruiters or hiring managers of large firms or by the person responsible for hiring in small & medium size businesses.

Users are able to order, deploy and customize, online, a complete series of qualification tools and rank all candidates according to job specific competencies.

AQS is available via subscription and includes tools such as a web career page template, an ATS, ranking questionnaires, psychometric testing and links to job boards, reference checks and background checks.

Visit: www.iscopia.com