Buyer's Guide Directory
Call Center Software
UPSTREAM WORKS SOFTWARE, LTD.
Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration platform to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with a Single Agent Desktop, seamless integration, knowledge, and management simplicity. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
Outsource Consultants - Call Center Advisors
Leverage our call center expertise to drive impactful change.
Call center executives face many difficult decisions trying to improve their internal operations while also evaluating options to leverage third parties to improve operational performance and reduce costs.
Outsource Consultants can help your organization with:
* Call Center Outsourcing Strategy
* Multichannel customer contact center technology
* Technology vendor selection. Migrating from premise to cloud-based technology.
* Consolidating or expanding contact centers
* Designing a new call center or expanding current infrastructure
* Training and quality improvement strategies
The independent consulting advisors at Outsource Consultants focus on meeting the individual challenges of our clients contact centers both large and small. Each individual on our team has a minimum of 20 years in the call center industry. We provide objective perspectives based on our deep experience with operations, technology, marketing, processes, training, quality, outsourcing, and premise and cloud technologies.
Whatever project we're working on – whether for a Fortune 500 or a small business – clients rely on our call center consulting approaches to drive results and reduce costs. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.
Our call center consulting strategies and expertise will drive RESULTS.
Working in conjunction with your team, Outsource Consultants will focus on developing a curriculum that can be used to efficiently improve the quality and performance of your contact center operations.
Step one will begin with our team evaluating your team’s current training documentation, testing, and other procedures. Step two will be to provide options for the design of the new training curriculum that may include:
* Training Delivery Methods
* Call Type Focus: Sales, Service, Support, or Retention
* Supervisor Training Curriculum
* System Training Interface
* Online Self Paced Training Options
* Knowledge Retention Testing Procedures
* Nesting Procedures
* Refresher Product/Service Training
* Last Minute Flash Training and Testing Procedures
Our process is very simple: Just contact us at 952-303-2478 to discuss your training and business needs and objectives and we will provide you with a training assessment.
OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Contact: Corey Kotlarz
At Convoso, we enable contact centers to hit performance metrics that they never thought possible. Our multi-channel platform allows clients to generate and convert more leads faster. Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed. The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best. To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.
If this isn’t reason enough to switch to Convoso, let’s setup a side-by-side trial against your current vendor and let the results speak for themselves.
At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.
Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.
Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!
Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.
Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices
CallMiner provides leading cloud-based conversational analytics solutions for improving agent performance and contact center efficiency across all channels (voice, social, email, chat). Unlike complex speech analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages contact centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves.
CallMiner offers post-call speech analytics software as well as real-time monitoring solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.
With over 10 years of industry leadership and over 2 billion hours of conversations mined, CallMiner is able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.
CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.
200 West Street
Waltham, MA 02451
Onvisource - www.onvisource.com
Knoah Software - www.knoahsoft.com
VPI Corporation - www.vpi-corp.com
OAISYS - www.oaisys.com