Buyer's Guide
Call Center Technology
Employment Technologies Corporation (ETC)
Employment Technologies Corporation (ETC) is the pioneer and world leader in simulation software for employment testing. For nearly two decades, ETC's award-winning EASy Simulations® have set industry standards for innovation, accuracy, fairness, quality, and value. These highly realistic, interactive simulations are consistently rated Best in Class in independent reviews and are proven to:
- Increase the accuracy of hiring decisions
- Decrease employee turnover
- Reduce hiring time and costs
- Decrease training time
- Accelerate employee development
- Increase sales/referrals
- Boost customer satisfaction and retention
ETC offers complete hiring and development solutions for key call center jobs, including customer service representatives, collection agents, e-representatives, and team leaders. Our award-winning EASy Simulations® are highly interactive, engaging assessments that pinpoint applicants with the greatest potential for success on the job. Using advanced simulation technology, EASy Simulations immerse applicants in the target role and require them to perform actual job tasks. Click http://www.etc-easy.com/_products/industry_contactcenter.htm for more information about our solutions for Contact Centers.
Employment Technologies introduced EASy Simulations to the marketplace more than 20 years ago. EASy Simulations® is not just a brand name, it’s the hallmark of our products’ ease of use, reliability and quality. Overwhelmingly, our customers tell us that our EASy Simulation technology is easy to use, easy to implement, easy to administer, and easy to understand. EASy-brand Simulations are web-delivered applications that create virtual workplaces where candidates test-drive the job and prove they have the skills to succeed. The web-based platform provides maximum flexibility, allowing for both on-site and remote delivery. It also eliminates the hassle of software installation and maintenance for our customers. Click to read what customers are saying about EASy products and services.
Contact :
Donna Gray, Business Development Director
Employment Technologies Corporation
Phone: 877.684.4548
Email: employment.technology@etc-easy.com
Web Site: www.etc-easy.com
ENVISION
Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.
Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.
A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.
Satori Software, Inc.
Satori Software delivers industry-leading address management solutions for any organization that uses postal addresses. The latest innovation from Satori Software, MailRoom ToolKit Capture makes verifying and collecting addresses fast and error-free. Our groundbreaking search technology finds the right address faster. Call center staff simply enter a ZIP Code; then quickly drill down to the caller’s address — no spelling confirmation required. Unique signatures support multiple applications automatically. And visual field mapping makes setup a snap. Other MailRoom ToolKit products integrate address management solutions into your Website, custom application or backend database. Visit www.satorisoftware.com for a demo and free trial software.
1301 5th Ave, Suite 2200
Seattle, WA 98101-2676
Phone:800-553-6477
Fax: 206-357-2901
web: www.satorisoftware.com
RightNow Technologies - www.rightnow.com
NetLert Communications - www.netlert.com
Lumenvox - www.lumenvox.com
GN Netcom - www.jabra.com
Smith Corona - www.smithcorona.com
Plantronics - www.plantronics.com
Sennheiser - www.sennheiserusa.com
VXI - www.vxicorp.com
Avaya
Infradapt
Interactive Intelligence