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Call Center Training
Service Strategies
Service Strategies advances service excellence through industry standards,
certification, training and consulting services that ensure delivery of
consistent, high-quality service and support. The world's leading service
providers use our Service Capability & Performance (SCP) Standards as a
roadmap for service excellence.
Three Links to Our Site
Service Strategies Website (www.servicestrategies.com)
Service Capability & Performance (SCP) Standards
(http://www.servicestrategies.com/solutions/scp-standards/)
Service Strategies Blog (http://servicestrategies-blog.com/)
Company Profile
Service Strategies advances service excellence by providing industry
standards, certification, training and consulting services that ensure
delivery of consistent, high-quality customer service and support. Service
Strategies applies a proven benchmark process to its programs that measures
and drives effectiveness for continuous service improvement. We specialize
in improving customer service, technical support, eservice, field service
and professional service operations.
The world's leading service and support providers use Service Strategies'
Service Capability & Performance (SCP) Standards as a roadmap for service
excellence and a qualitative and quantitative measure of success. In
addition, our career development programs have improved the skills and
capabilities of service professionals worldwide, while our strategic
advisory and consulting services are helping industry leading service
organizations optimize business operations and achieve substantial
performance gains.
To learn more about Service Strategies' industry leading solutions and what
they can do for your business, Contact us or call at 858.674.4864 or toll
free in North America 800.552.3058.
Product and Service Information
The Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards establish the global
benchmark for service excellence. Developed by Service Strategies, in
cooperation with approximately 50 leading service and support organizations
from around the world, the SCP Standards have enhanced the capabilities and
performance of service operations worldwide since 1998. The internationally
recognized standards define best practices for delivering world-class
service and support, quantify performance levels, and establish a foundation
to build on existing quality processes.
Career Development and Training Programs
Service Strategies provides a host of career development, training and
certification programs for service and support professionals at the
individual contributor and management levels. Our course content and
instructor expertise sets our programs apart from anything else in the
industry. We will help you gain measurable results through our collaborative
process of setting expectations, measuring performance and reinforcing
behaviors. In addition, our programs will prepare you for the globally
accepted SCP Career Certification credential.
Company Contact Information
Service Strategies Corporation
11590 W. Bernardo Ct. Suite 220
San Diego, CA 92127
858.674.4864 - Corporate
858.674.1192 - Fax
info@servicestrategies.com
www.servicestrategies.com
Communico
 Communico Ltd. partners with organizations to help them deliver meaningful and memorable customer experiences. The heart of our commitment is the M.A.G.I.C. ® System. M.A.G.I.C., which stands for Make A Great Impression on the Customer, is an integrated process of assessment, business alignment, training and consulting that ensures consistently exceptional service. Our core program, The MAGIC of Customer Relations, includes a measurable quality standard used by many leading corporations as well as on-line reinforcement.
We tailor our training programs to your audience so that they are highly interactive, and immediately practical and relevant. Sessions are offered to address a multitude of customer contacts: telephone or face-to-face service calls, coaching sessions, sales, collections and e-mail correspondence.
Measurable results include improved customer experience, higher service levels, as well as increased employee satisfaction and engagement.
Contact:
Diane Berenbaum
Senior Vice President
Communico Ltd.
www.communicoltd.com
(203) 226-7117
Diane.berenbaum@communicoltd.com
Co-author of How to Talk to Customers: Create a Great Impression Every Time with M.A.G.I.C. ®.
Improved Performance Solutions
Improved Performance Solutions is a consulting firm that provides specialized solutions for developing management professionals, business teams and training structures in call centers and customer service centers no matter how small or large. We provide the proper training to convert conversations into sales and positive customer service experiences.
Contact us for a free consultation if:
Your managers need help getting organized, articulating business objectives clearly, motivating their staff and holding their employees accountable.
Your teams need help meeting (and exceeding) expectations, getting to know their products inside and out, working together towards the same goal.
Your support systems are not "supporting" your employees' efforts but instead are bogging them down.
Let IPS help take your team to the next level!
Contact:
1-732-261-5472
coaching@ipsforyou.com
www.ipsforyou.com
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