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Call Center Training
Employment Technologies Corporation (ETC)
Employment Technologies Corporation (ETC) is the pioneer and world leader in simulation software for employment testing. For nearly two decades, ETC's award-winning EASy Simulations® have set industry standards for innovation, accuracy, fairness, quality, and value. These highly realistic, interactive simulations are consistently rated Best in Class in independent reviews and are proven to:
- Increase the accuracy of hiring decisions
- Decrease employee turnover
- Reduce hiring time and costs
- Decrease training time
- Accelerate employee development
- Increase sales/referrals
- Boost customer satisfaction and retention
ETC offers complete hiring and development solutions for key call center jobs, including customer service representatives, collection agents, e-representatives, and team leaders. Our award-winning EASy Simulations® are highly interactive, engaging assessments that pinpoint applicants with the greatest potential for success on the job. Using advanced simulation technology, EASy Simulations immerse applicants in the target role and require them to perform actual job tasks. Click http://www.etc-easy.com/_products/industry_contactcenter.htm for more information about our solutions for Contact Centers.
Employment Technologies introduced EASy Simulations to the marketplace more than 20 years ago. EASy Simulations® is not just a brand name, it’s the hallmark of our products’ ease of use, reliability and quality. Overwhelmingly, our customers tell us that our EASy Simulation technology is easy to use, easy to implement, easy to administer, and easy to understand. EASy-brand Simulations are web-delivered applications that create virtual workplaces where candidates test-drive the job and prove they have the skills to succeed. The web-based platform provides maximum flexibility, allowing for both on-site and remote delivery. It also eliminates the hassle of software installation and maintenance for our customers. Click to read what customers are saying about EASy products and services.
Contact :
Donna Gray, Business Development Director
Employment Technologies Corporation
Phone: 877.684.4548
Email: employment.technology@etc-easy.com
Web Site: www.etc-easy.com
Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.
Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.
A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.
Service Strategies
Service Strategies advances service excellence through training, certification, consulting and industry standards programs that ensure delivery of consistent, high-quality customer service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.
Links to Our Site
Service Strategies Website
(www.servicestrategies.com)
Training and Certification Programs
(http://www.servicestrategies.com/training/)
Service Capability & Performance (SCP) Standards
(http://www.servicestrategies.com/scp-standards/)
Service Strategies Blog
(http://servicestrategies.com/blog/)
Company Profile
Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer service, technical support, eservice, field service and professional service operations.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us at info@servicestrategies.com or call 858.674.4864 or 800.552.3058 toll free in North America.
Product and Service Information
The Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The internationally recognized standards define best practices for
delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes.
Training and Certification Programs
Service Strategies provides a host of career development, training and certification programs for service and support professionals at the individual contributor and management levels. Our course content and instructor expertise sets our programs apart from anything else in the industry. We will help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs will prepare you for the globally accepted SCP Career Certification credential.
Communico
 Communico Ltd. partners with organizations to help them deliver meaningful and memorable customer experiences. The heart of our commitment is the M.A.G.I.C. ® System. M.A.G.I.C., which stands for Make A Great Impression on the Customer, is an integrated process of assessment, business alignment, training and consulting that ensures consistently exceptional service. Our core program, The MAGIC of Customer Relations, includes a measurable quality standard used by many leading corporations as well as on-line reinforcement.
We tailor our training programs to your audience so that they are highly interactive, and immediately practical and relevant. Sessions are offered to address a multitude of customer contacts: telephone or face-to-face service calls, coaching sessions, sales, collections and e-mail correspondence.
Measurable results include improved customer experience, higher service levels, as well as increased employee satisfaction and engagement.
Contact:
Diane Berenbaum
Senior Vice President
Communico Ltd.
www.communicoltd.com
(203) 226-7117
Diane.berenbaum@communicoltd.com
Co-author of How to Talk to Customers: Create a Great Impression Every Time with M.A.G.I.C. ®.
Improved Performance Solutions
Improved Performance Solutions is a consulting firm that provides specialized solutions for developing management professionals, business teams and training structures in call centers and customer service centers no matter how small or large. We provide the proper training to convert conversations into sales and positive customer service experiences.
Contact us for a free consultation if:
Your managers need help getting organized, articulating business objectives clearly, motivating their staff and holding their employees accountable.
Your teams need help meeting (and exceeding) expectations, getting to know their products inside and out, working together towards the same goal.
Your support systems are not "supporting" your employees' efforts but instead are bogging them down.
Let IPS help take your team to the next level!
Contact:
1-732-261-5472
coaching@ipsforyou.com
www.ipsforyou.com
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