Buyer's Guide Directory

Customer Interaction Management Solutions

VoiceNet is an award-winning contact center software system with automated outbound dialing (predictive dialer, power and preview dialer), inbound call management (ACD), IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives contact centers of all kinds – outsourcers, teleservices bureaus, customer service centers, telemarketers, etc. – all of the features they need to be successful within a single system license at a price point often less than competing products charge for enterprise maintenance and support alone.





Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.

Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.

A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.




Epicor Software - www.epicor.com


Oracle - www.oracle.com


QL2 - www.ql2.com


KnoahSoft - www.knoahsoft.com


Cicero, Inc. - www.ciceroinc.com