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Buyer's Guide Directory
Customer Satisfaction
Richardson
 Richardson is a leading sales training and consulting firm. We deliver a blended learning solution both in person or online that incorporates a unique process of high impact coaching to individuals and teams. For over 25 years we have worked with global organizations to develop sales and sales service training solutions that improve bottom-line results. Our proprietary coaching methodology and customization process provide us with an unparalleled set of tools to develop a training solution that aligns to your sales strategies.
For Call Centers, Richardson offers Richardson QuickSkills - a series of highly interactive web-based training courses. Comprised of sales, negotiations, telephone selling and customer service, these four-star rated courses leverage the strengths of Web-based learning to create a high impact, interactive eLearning experience for Call Center Agents. Richardson QuickSkills follow a time-tested, successful training philosophy of "learning by doing." As users work through high impact learning modules, they will face real-life challenges, experience immediate application, and receive intensive coaching and feedback to foster behavior change and improve performance.
Contact: Jim Brodo - jim.brodo@richardson.com
ARC, LLC
ARC, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.
The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents.
The ARC Mission
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.
All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!
Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.
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