Buyer's Guide Directory

Customer Satisfaction



The Taylor Reach Group, Inc.(Taylor Reach) a call and contact center consultancy, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies, by examining every aspect of the call/contact center interaction process. Each Taylor Reach consultant has a minimum of 20 years of senior contact center operational management. Since 2003 Taylor Reach has delivered award winning results to hundreds of Fortune 500, Global 1000 and SMB’s, in virtually every vertical imaginable. We understand the ‘thousands of moving parts’ that make up any contact center and appreciate that the contact center is the single most influential element in delivering an effective customer experience, happier customers and happier employees.

We assist our clients to improve operation effectiveness and efficiency, select new technologies; new site locations, evaluate the benefits of remote agents, social media, self service and/or outsourcing as well as drive revenues, sales conversion and convert cost centers into profit centers. We also complete customer research and benchmarking projects.

We deliver proven results, driving operational innovation. We guarantee your success by guaranteeing a 300% ROI on recommendations we make. Today more than 14,000 agent desktops globally employ Taylor Reach designed operational models. Call Colin Taylor at 416-979-8692 ext 200 or ctaylor@thetaylorreachgroup.com or visit us on the web at www.thetaylorreachgroup.com

Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision's landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust  and performance management capabilities.

Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.

A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.




1-800 We Answer Call Center
1-800 We Answer Call Center Inbound/Outbound Call Center Outsourcing Solutions utilizes advanced technology and a dedicated CSR team. We have over 40 years of experience in managing customer relationships for clients in nearly every industry and field. Our sales and support know-how, excellent business call center agent training programs, and diligence in creating our client accounts combine to create the best call center outsourcing opportunity for your company.

1-800 We Answer Call Center is a trusted member of the Association of TeleServices International (ATSI), the Better Business Bureau, and is certified as a Government Services Administration Call Center provider.

*Advanced Call Center Services including, catalog order taking, credit card processing, order entry, order tracking, up-sell, cross-sell.

*Outbound Call Center Services and Telemarketing, including research and surveys. Event and Seminar Registration:, bookings, confirmation, lead generation, and event RSVP services.

1-800 We Answer has the latest technology, back-up systems, disaster recovery systems, contingency power sources and utility providers ensuring both ours and our clients systems’ integrity.

Contact: Robert Porter, President/Owner 1-800 We Answer
1-800-932-6793
Email: rob@weanswer.com

Website: www.weanswer.com





Richardson
Richardson is a leading sales training and consulting firm. We deliver a blended learning solution both in person or online that incorporates a unique process of high impact coaching to individuals and teams. For over 25 years we have worked with global organizations to develop sales and sales service training solutions that improve bottom-line results. Our proprietary coaching methodology and customization process provide us with an unparalleled set of tools to develop a training solution that aligns to your sales strategies.

For Call Centers, Richardson offers Richardson QuickSkills - a series of highly interactive web-based training courses. Comprised of sales, negotiations, telephone selling and customer service, these four-star rated courses leverage the strengths of Web-based learning to create a high impact, interactive eLearning experience for Call Center Agents. Richardson QuickSkills follow a time-tested, successful training philosophy of "learning by doing." As users work through high impact learning modules, they will face real-life challenges, experience immediate application, and receive intensive coaching and feedback to foster behavior change and improve performance.

Contact: Jim Brodo - jim.brodo@richardson.com


ARC, LLC
ARC, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.

The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents.

The ARC Mission
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.

All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!

Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.