Call Center Times

Buyer's Guide Directory

Healthcare Call Center Services

Night Nurse

Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community.   Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.  

Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365.  Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts.  Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors. 

Several innovative differences distinguish Night Nurse from most other triage providers.   Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls  receive attendant priority.  We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls.  Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call.  These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.

Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems.  Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.  

Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.  

We also take great pride in our close to 98% rate of client retention.

Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.

For further information about our organization, please visit our web site:  www.nightnursetriage.com  You can also call us @ 508-650-0022  or 800-577-4455.          

 

Procom is an onshore, customer friendly alternative to offshore call centers. Our unique business model provides the economic benefits of 100% USA based agents at near shore pricing. Our educated, motivated and engaged team of agents ensures that quality communication and engagement are never sacrificed.
We are the call center of the future.
Moving at the Speed of Progress
Incorporating the most recent technological advancements into the way we do business, including predictive dialing, blended agents and inbound advanced call routing backed by digital recording capability, is a cornerstone of our success.
Untouchable Quality
Our 100% USA based agents are the engine that drives it. We understand that the real key to servicing our customers is the staff talent we dedicate to handling your projects. Our clients benefit daily from a team that is educated, motivated, and waiting to take your business forward.
Our Service
Procom provides a full-service package for both outbound and inbound services, including :
  • B2B and B2C Marketing
  • Customer Service
  • Telesales
  • Insurance
  • Financial Services
  • Political Polling
  • Complicated Surveys
  • Lead Generation
  • Appointment Setting
Our B2B experience includes supporting the following verticals: Telcom, Internet, Cable, Utilities, Insurance, Office Supplies, Credit Card Processing, Small Business Loans, Wholesale Floorcoverings and Solar.
Blended seats and quick access to additional agents give us a significant advantage handling unexpected spikes in inbound call volume.
Procom is the partner you need for a bright, bold future.
CONTACT: Mike Larose mlarose@dialprocom.com O-817-429-6894 C-817-300-6894. 

 

TeamHealth Medical Call Center

With more than 19 years of experience and more than 9 million calls from primary care physicians, specialists, managed care organizations and other healthcare organizations, The TeamHealth Medical Call Center (THMCC) is the premier provider of medical call center solutions. THMCC serves more than 9,500 physicians, health plans, home health and hospice organizations, and employers.

As a division of TeamHealth Holdings, a 38 year-old physician founded and led medical staffing organization with $3.7 billion in annual revenue, THMCC was originally created in 1996 to serve our own clinics. Through our physician leadershipand commitment to quality, we have grown to provide solutions for some of the most prestigious healthcare organizations in the country.
 
THMCC is the cost-effective leader inreducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management and increasing patient satisfaction as well as promoting patient acquisition and generating referrals within a healthcare system. Our flexible services are designed to meet the unique needs and goals of your healthcare system, making us an invaluable client advisor.

THMCC is passionate about contributing to the success of our clients. We have our finger on the pulse of the changing healthcare industry and are creating and exploring new technologies to make our provider clients’ lives easier, providing analytics and reporting that positively position our clients, meeting the consumer demands for the way our services are delivered and bringing greater quality and cost containment to our clients and the healthcare industry.

For additional information, visit www.teamhealthcallcenter.com or call us at 888-203-1118.

The Connection®

The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.

Website Link: https://www.theconnectioncc.com/about-the-connection/our-process/


Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements.

We support all lines of healthcare coverage:

• FFS, PPO/EPO, HMO, FSA/HSA/HRA, TDI
• Medicaid
• Medicare Advantage
• Medicare Part D
• PBM Help Desk
• POS Discount Plans
• Wellness


Our healthcare call center services include inbound and outbound call support for:

• Benefit Inquiries
• Eligibility Inquiries
• Claim Status
• Claims Adjudication
• Annual Enrollment
• Coordination of Benefits
• Correspondence support


Ameridial has flexible and scalable staffing and pricing models to meet your on-going; overflow; or project specific requirements.

Ameridial has an in-house Compliance Department. We are compliant with:

• HIPAA
• HITECH
• NIST 800-30 (Risk Assessment) and 800-53 (Information Security) Rules
• Federal Information Security Management Act requirements
• IRS Guidelines
• PCI Security Standards


Ameridial is SSAE-16 Type II Audited. Additionally, Ameridial has been audited and approved by CMS as a subcontractor.

Contact us at: Craig Vretas, 866-775-4755, cvretas@ameridial.com.
Or, visit us at: http://www.ameridial.com/industries/healthcare/.

 

Ulysses Learning
Award-winning customer service, sales, and coaching training.  Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer servicesales and coaching cultures
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.   
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
 
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
 
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction.  This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
 
·     • Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%

  
Begin your contact center transformation now. 
  
Contact Ulysses Learning today!
Online: 
www.ulysseslearning.com
Call: 800-662-4066
Email: info@ulysseslearning.com
 




PowerHouse Consulting, Inc.

“We simplify complex business processes.”

Founded by Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Chief Vision Officer Kathleen Peterson is a sought-after expert in the in the field of Customer Experience.

PowerHouse works with top leaders across Fortune 500 companies to develop plans that align operational practices with corporate vision. We combine business savvy and technical acumen to yield quick, practical, and cost-effective results. We have collaborated with hundreds of clients across the U.S. and Canada - working with organizations of differing sizes and with varying budgets. PowerHouse has performed assessments for Contact Centers ranging from five to 3000 seats and across industries. These include B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-profit, Technology, Telecommunications, and Utilities. Dozens of repeat clients continue to be our best endorsement.


As members of the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal relationships with vendors of telecommunications, cabling related equipment, or software. We are the two-time recipient of the Members’ Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is certified as a WBE in MA and NY and as a DBE in MA and NH.

Kathleen is widely published and has shared her humor, philosophy, and experience in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen’s insightful Rants and Raves are featured monthly in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is available on Amazon.

Contact us at info@powerhouse1.com or call Chris Hastings, PowerHouse President at 603-488-0203. Visit us at www.powerhouse1.com.




Outsource Consultants - Call Center Advisors


Leverage our call center expertise to drive impactful change.

Call center executives face many difficult decisions trying to improve their internal operations while also evaluating options to leverage third parties to improve operational performance and reduce costs.

Outsource Consultants can help your organization with:
* Call Center Outsourcing Strategy
* Multichannel customer contact center technology
* Technology vendor selection. Migrating from premise to cloud-based technology.
* Consolidating or expanding contact centers
* Designing a new call center or expanding current infrastructure
* Training and quality improvement strategies

The independent consulting advisors at Outsource Consultants focus on meeting the individual challenges of our clients contact centers both large and small. Each individual on our team has a minimum of 20 years in the call center industry. We provide objective perspectives based on our deep experience with operations, technology, marketing, processes, training, quality, outsourcing, and premise and cloud technologies.

Whatever project we're working on – whether for a Fortune 500 or a small business – clients rely on our call center consulting approaches to drive results and reduce costs. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.

Our call center consulting strategies and expertise will drive RESULTS.

Training Strategy

Working in conjunction with your team, Outsource Consultants will focus on developing a curriculum that can be used to efficiently improve the quality and performance of your contact center operations.

Step one will begin with our team evaluating your team’s current training documentation, testing, and other procedures. Step two will be to provide options for the design of the new training curriculum that may include:

* Training Delivery Methods
* Call Type Focus: Sales, Service, Support, or Retention
* Supervisor Training Curriculum
* System Training Interface
* Online Self Paced Training Options
* Knowledge Retention Testing Procedures
* Nesting Procedures
* Refresher Product/Service Training
* Last Minute Flash Training and Testing Procedures


Our process is very simple: Just contact us at 952-303-2478 to discuss your training and business needs and objectives and we will provide you with a training assessment.


OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Contact: Corey Kotlarz
952-303-2478
ckotlarz@outsource-consultants.com
www.outsource-consultants.com




CALL 4 HEALTH
www.call4health.com 



Contact:

4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334
Fax: 888-422-7352


We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation

Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.

Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.

Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.

Call 4 Health currently interfaces with over twenty EMR (electronic medical record) and Practice Management software applications; the number continues to grow. In addition, they strive to make it easier for providers to implement a live agent emergency answering service, offering a special per provider flat rate pricing for the service. If a client is using their hosted patient access center solution, they provide after-hours emergency message management at no additional cost.

Learn more about us by visiting www.call4health.com or call 888-422-7352. To learn more about this solution please click on the link below for a brief presentation. http://www.brainshark.com/call4health/AppointmentScheduling/zFBzG216kz2TRWz0?tx=callcentertimes

 

24/7 Doctors Answering Service 

Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.
 


 




 

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