Live Chat, Email Management, and Website Analytics

Etech Global Services, Inc.

Etech Global Services, Inc., is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

With Etech, you will:

· Improve Customer Satisfaction

· Reduce Average Handle Time

· Increase Revenue

· Reduce Cost

· Increase Market Share

· Shorten the Sales Cycle

· Reduce Call Volume

· Rapidly Resolve Inquiries

· Increase Customer Loyalty

· Increase Agent Productivity


Quick Facts about Etech

· 2,300 team members in seven facilities located in Texas, Jamaica and India.

· Dedicated bilingual center in Pasadena,Texas providing services in both Spanish and English.

· Tier One preferred provider for Fortune 50 and Fortune 500 companies.

· ISO 9000 Certified and PCI Compliant


More information on Etech is at http://www.etechinc.com.

Jim Iyoob | Vice President Global Development
Etech, Inc.
Office: 936.559.2258 Mobile: 936.371.2640
www.etechinc.com

Twitter: @jiyoob

Twitter: @etechtexas

Twitter: @ata_s_central