At Convoso, we enable contact centers to hit performance metrics that they never thought possible. Our multi-channel platform allows clients to generate and convert more leads faster. Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed. The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best. To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.
Unitel Performance Marketing is a full-service marketing organization. Our premier outbound sales service offers an exclusive pay-for-performance program, awarding brands up to a 30% increase in top-line revenue. Unitel holds an industry best close ratio. Simply put, we generate a new stream of revenue that never would have otherwise existed.
Throughout 19+ years of testing and refinement we have created a proprietary, and predictable, outbound sales system that allows us to target active and inactive customers realized, and unrealized, needs; cross-selling and upselling current customers, reactivating dormant customers.
Our ancillary services include:
We work with clients to identify and map out solutions – building a call flow, expanding hours of operation, recording hold messages, on-hold messaging, voicemail options, IVR options, and off-site call routing.
We have a team of professional, upbeat, and friendly customer service experts ready to impress customers by delivering a positive brand image, 24/7/365. Our dedicated agents are only paid while working directly for our clients, making this service an affordable alternative to your existing internal office staff or expanding on an internal call center operation.
Being our accounts are 100% customizable, overflow call center services can be configured to provide customers with the exact level of support and professionalism they would have received had they called your businesses directly, 24/7/365.
VIP PERSONAL ASSISTANT:
Outsourcing your answering services to a live reception service, affords you professional full-time reception coverage for a fraction of the cost of hiring an employee.
At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.
Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.
Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!
Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.
Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices