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Call Center Classifieds/Events
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Call Center Classifieds/Events
Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?
Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?
We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:
You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.
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Call Center Performance, Productivity & Metrics
September 12 - 14, 2012 - Dallas, Texas
Taking Call Center Performance and Productivity to the Next Level
In a changing business environment, where customers are better informed than ever, call centers take on an increasing strategic role and must strive to enhance customer experience while increasing sales and reducing operating costs. Turn your call center into a profit center by aligning the latest metrics focused on service, quality, efficiency, profitability, and employee development!
Join Call Center Performance and Productivity, September 12-14 in Dallas, Texas and learn about the latest and greatest call center metrics. Experience how to create a well-integrated operation across tools like workforce management, coaching, e-learning, performance management, speech analytics and surveys. Plus: Find out how internal customers are relying on the business intelligence coming out of contact centers and discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!
Sign up to this hot off the heel event from the creators of the industry’s biggest call center event Call Center Week! For more information visit, call 1-800-882-8684 or email courtney.green@iqpc.com
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Hello Colleague,
I thought you and others in your organization would be interested in attending one or more of these exceptional events hosted by the Contact Center Network Group (CCNG).
Contact Center Executive Summit
During the one and a half day summit designed exclusively for contact center executives and directors, you’ll learn proven strategies and best practices via rich end-user case studies. Accomplished leaders from Blinds.com, CareerBuilder, Kohl’s, New York Life, Seattle Public Utilities, Sutherland Global Services, Texas Workforce Commission, World Travel Holdings and several other industry-leading organizations will share their successes, challenges, key current initiatives and future vision.
Denver, CO – May 16-17
Dallas, TX – September 24-25
Learn more and register with the promo code CCTIMESES by April 30th to save $300 and attend for only $699 at: http://www.ExecSummit.com
Call Center Optimization Forum
You're invited to uncover the secrets of the best call centers and find out how to apply them in your organization. You'll discover powerful new ways to hire the best employees, set and measure the right performance objectives, accurately forecast workload and schedules, improve service quality and boost customer satisfaction.
Columbus, OH – June 28
San Francisco Bay Area, CA – August 9
Philadelphia, PA – November 1
Learn more and register with the promo code CCTIMES by April 30th to save $80 and attend for only $99 at: http://www.OptimizeYourCallCenter.com
Optimizing Customer Contact Series
In this highly interactive workshop, you’ll learn proven and groundbreaking strategies and techniques that will enable you to exceed customer expectations, raise performance standards, and achieve your career goals.
Dallas, TX – June 7
Tampa, FL – August 16
Learn more and register with the promo code OPTIMIZE to attend for only $99 at:
http://www.CCNG.com/i4a/pages/index.cfm?pageID=5405
Best regards,
Nosa Eke
Call Center Times
972-395-3225 phone
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Join “Voice of the Customer Radio” as the corporate Advisory Board shares their unique perspectives and insights to what is driving customer experience and engagement.
Upcoming episode “Voice of the Customer Radio:
• 2012 Advisory Board – Panel Discussion
Click to Register
Advisory Board Includes:
John Bowen – SVP Enterprise Customer Care – Time Warner Cable
Carol Borghesi – SVP Customers First Culture – TELUS
Jim Moloney – General Director, Customer and Relationship Services – General Motors
David Thornton – SVP Business Operations – Bank of America
Kathryn McGavick – Corporate Vice President Customer Support – Coinstar/Redbox
Jeff Russakow – EVP Customer Advocacy - Yahoo
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Call Center for Sale or Lease in Winchester Kentucky...
now occupied by Hp.
Building will be available at end of 2012. Over 73,000 feet.
See www.KenSilvestri.com for info.
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