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Call Center Times
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Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.

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Job Opening: Corporate Automotive Service BDC Director

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!

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Call Center Buyer's Guide Brochure - 2019 - May Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times

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Complimentary Webcast: Thursday, May 23rd - Quality Monitoring Strategies Reimagined - NICE

A 2019 ICMI quality management benchmark survey reveals that 65% of quality programs remain highly manual and there is a lack of resources to impact contact center performance. This webinar will cover the benchmark findings on the current state of quality management and how to drive change in your quality program that will result in a greater influence in agent performance and business outcomes.

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Ignite Your Customer & Employee Experience
 
CSPN’s 22nd Annual Customer & Employee Experience Conference is held from May 28th – 30th, 2019 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 22nd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.
 
Dates: May 28 – May 30, 2019
 
Location: Toronto, Canada
 
 

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Complimentary Webcast - Tuesday, June 4th - AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

AI solutions capable of understanding natural language and messaging applications provide your customers with timely, accurate answers and employ machine learning to help deliver more rapid responses that can effectively resolve an expanding range of issues. Using Robotic Process Automation (RPA) to create seamless bot/human hybrid automation amplifies agent productivity as opposed to replacing the agent.

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Webinar: AUTOMATE BEFORE YOU OUTSOURCE: EXTEND YOUR LEGACY ATS TO HANDLE TODAY’S LABOR CHALLENGES

The use of Applicant Tracking Systems (ATSs) for talent acquisition is widespread and, perhaps most important, would be considered mature technology by most standards. Which would explain why most legacy ATSs can’t keep up with or meet current talent acquisition challenges—from handling high- volume hiring to incorporating assessments and routine correspondence and texting. Many companies turn to outsourcing these critical functions as their only option. But there’s a more cost effective, efficient, and politically sensible way to handle the entire process—automate it!

Date: Wednesday, June 12, 2019 2:00 PM – 2:45 PM EDT

Register Now

http://www.hrmc.com

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Complimentary Roundtable Webcast: Roundtable - Strategies For Creating Effective Customer Experience - Verascape

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Complimentary Webcast: The Perfect Pair - Quality and Analytics In Your Contact Center - NICE inContact

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Complimentary Webcast - Successfully Implementing Agent Driven Automations - A How To Guide- nVoq

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Complimentary Tech Tank Webcast: Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations - Genesys and Verascape

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Complimentary Virtual Conference:  Journey Of The Connected Customer Virtual Conference

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Complimentary Webcast: Why Every Contact Center Needs Performance Management - Aspect

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Complimentary Webcast: Shifting Your CX From Art To Science: Achieving a 360-degree Actionable View of your Customer Experience - Voxai

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Complimentary Webcast: Best Practices In Analytics And Business Intelligence - NICE, CallMiner

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Complimentary Webcast: Swipe Left, Swipe Right - How To Match The Customer With The Perfect Agent - NICE

 
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Complimentary Webcast: Best Intentions - Removing Barriers To A Successful Digital Strategy - VHT

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Complimentary Webcast: Smart Agent Assistant - Intelligent Automation With A Human Touch From Within The Agent's Desktop - Jacada

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Complimentary Webcast: Top Trends Shaping Customer Engagement In 2019 And Beyond - Nuance

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Complimentary Webcast: Top Trends Shaping Customer Engagement In 2019 And Beyond - Nuance

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Complimentary Webcast: Avoiding The Perils Of Metric Mismanagement TalkDesk

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Complimentary Tech Tank Roundtable Webcast: Tech Tank Roundtable - Enhancing Customer Engagement - Trends for 2019 and Beyond - Presented by: NICE inContact and VHT

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Complimentary Webcasts:  "Best Practices In Workforce Optimization" - CRMXchange

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Complimentary Webcast: What Can Contact Centers Expect From AI? - Fonolo

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Complimentary Roundtable Webcast: Innovations And Trends In Customer Service - Calabrio, NICE, and Sharpen

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Complimentary Webcast: How To Build A Flexible Scheduling Plan For The Future - NICE

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Complimentary Webcast: How To Develop A Digital Voice Of The Customer Action Plan - Verint

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Complimentary Two Part Webcast Series: Two Part Series - Part 1 - The Customer Experience Maturity Model - VHT

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Complimentary Roundtable Tech Tank Webcast: Roundtable Tech Tank: Tech Tank - Analytics: Speech, Text, and AI - CallMiner, Genesys, NICE

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Complimentary Webcast: Contact Center Automation Made Robust With Customer Service RPA - Jacada

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Complimentary Webcast: Gamification: Best Practices, Benefits And Use Cases - GamEffective

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Complimentary Webcast:  Diving Into Data And Forecasting - Genesys

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Complimentary Webcast:  Artificial Intelligence In The Contact Center - Creative Virtual, CallMiner, NICE Nexidia

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Complimentary Webcast:  5 Best Practices For Migrating Your Contact Center To The Cloud - Cyara

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Complimentary Webcast: Empowering Your Call Center Agents And Remote Workforce To Deliver A Great Customer Experience - Evolve IP

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Complimentary Webcast: Guide To Balancing Customers' Expectations With Operational Realities - VHT

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Complimentary Webcast: The Reboot Of Voice: Transform Customer Engagement In The IVR And Beyond - Nuance

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Complimentary Webcast: Speech Analytics Demystified - Aspect

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2018 CSPN Customer Experience Conference | Toronto, Canada

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Complimentary Roundtable Webcast: Roundtable - Digital Customer Service - IVR, Chat, SMS And VA - Aspect, NICE inContact, Verint

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Complimentary Webcast: Creating An Agent Experience Culture That Sticks - Sharpen

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Complimentary Webcast: No More Stilted Robotic Conversations: 5 Steps To Smooth Dialogue - Presented By: West

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Complimentary Virtual Conference: "Shaping The Journey Of The Connected Customer"

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Complimentary Roundtable Webcast: Analytics And Business Intelligence

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Complimentary Webinar:  Why Your MDM Single Customer View Will Fail GDPR - Melissa Advocates Risk Analysis To Ensure GDPR Readiness
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Complimentary Technology Showcase Webcast: Technology Showcase - Practical Applications of AI In Customer Service - Verascape

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Complimentary Tech Tank Webcast: Ring For The Future Of Workforce Management

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Complimentary Webcast: Connecting With Your Customers Where It Matters Most - UJET

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Complimentary Webcast: When Agents And Supervisors Collaborate In The Cloud - Presented by NICE

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Complimentary Webcast: The 7 Compliance Commands For Customer Experience - PACE

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Complimentary Webcast: Build A Customer-Centric Mindset Across Generations - [24]7.ai

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Complimentary Webcast: 5 Steps For Getting Digital Transformation Right To Meet Modern CX Demands - Five9

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Complimentary Webcast:  Bringing It Together: How Better Contact Center Plans Lead To A Better Operation - Genesys

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Complimentary Tech Tank Webcast:  Tech Tank - Enhancing Customer Engagement With Omni-Channel Self Service - Aspect, Inbenta, and inContact

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Complimentary Webcast:  An Adaptive Response To The Changing Workforce - Engaging Employees In Today's Contact Center - NICE

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Complimentary Webcast:  Stop Asking Customers What You Already Know: Enter The Age Of Intent - [24]7

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Complimentary Webcast: Workshop: SMS Text --What's Right 4 U? - West

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Complimentary Webcast:  Managing Training: Who, What, and When! - Genesys

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Complimentary Webcast:  Transform The Digital Customer Experience - 24-7

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Complimentary Roundtable Webcast: Roundtable - Innovations And Trends In Customer Service - CallMiner, inContact, Verint

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Complimentary Webcast: Saving With Toll-Free Least Cost Routing Can Help You Better Serve Your Customers - thinQ

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Complimentary Webcast: Enhance Customer Service Experience With On-Demand Automation - EdgeVerve

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Complimentary Tech Tank Webcast: Analytics And Quality Assurance - Tech Tank - inContact, dvsAnalytics, CallMiner

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Complimentary Webcast:  What Is The Future Of Customer Service? - Verint

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Complimentary Webcast:  AI Or Humans - Finding The Customer Experience Sweet Spot - 24-7

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Complimentary Webcast:  Improving Capacity Planning: Why Models Are Important! - Genesys

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Complimentary Webcast: Seeing Into Your Blind Spots: Tips To Identify Hidden Opportunities For Improvement - inContact

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Complimentary Webcast: Everything You Wanted To Know About Visual IVR - Ask Questions, Experts Answer - Jacada

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Complimentary Webcast: Using Speech Analytics To Find Contact Center Efficiency and ROI - CallMiner

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Complimentary Roundtable Webcast: - Roundtable - How To Deliver An Effortless Customer Experience - inContact, Verint, Virtual Hold

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Complimentary Technology Showcase Webcast: Technology Showcase - How To Overcome Workforce Optimization Issues - Aspect

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Complimentary Webcast: New Methods And Data That Will Improve Contact Center Forecasting - Presented by: Ric Kosiba, Vice President, Genesys' Decisions Group

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Complimentary Webcast: Hang Up Your 800 Number And Use Chat - Presented by: Leslie Joseph, Senior Director, Product Marketing, [24]7

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Complimentary Webcast: How To Run CX Programs That Generate Significant ROI - CallMiner

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Complimentary Webcast: Best Practices In Workforce Management - Presented by Calabrio, Verint, and Pipkins

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Complimentary Webcast: All-In-One Cloud Contact Center Solution - Genesys

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Complimentary Webcast: Four Strategies To Ensure Agent Happiness And Omnichannel Success - Genesys

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Complimentary Technology Showcase Webcast: Discovering The Right Contact Center Processes For Automation - Technology Showcase - EdgeVerve

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Complimentary Webcast:  Ultimate Guide To Contact Center Software - Virtual Hold

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Complimentary Technology Showcase Webcast: Linking Coaching To Consolidated Performance Dashboards Drives Results - Technology Showcase - Aspect

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Complimentary Roundtable Webcast: Roundtable: IVR And Self-Service - Inbenta, Inference Solutions, Jacada

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Complimentary Workshop Webcast: Workshop: The Connected Digital Experience - Cisco

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Complimentary Webcast: Discovering The ROI Of Call-Back Solutions For Your Contact Center - Fonolo

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Complimentary Webcast: Five Steps To Delivering Exceptional Multilingual Support - GeoFluent by Lionbridge

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Complimentary Tech Tank Webcast: Tech Tank - Customer Delight: Live Demonstrations Of Breakthrough Innovations - inContact, Aspect, Creative Virtual

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Complimentary Webcast: State of IVR - How Omni-channel Is Driving The Evolution Of Voice Self-Service - Nuance

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Complimentary Webcast: Best Practices: Quality Management On The Customer Experience - Zoom International

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Complimentary Webcast: Cure Chronic "Cost Center Syndrome" In Your Contact Center - OpenText

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Complimentary Webcast: Driving Digital Adoption via Customer Intent - The Jacada Contact Hub

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Complimentary Roundtable Webcast: Tech Tank Roundtable: Innovations in Workforce Management 2017

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Complimentary Webcast: Insights That Drive Customer Satisfaction - Evolve IP

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Complimentary Webcast: The Artificially Intelligent Agent: The Role of AI and Chatbots in Customer Engagement - [24]7

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Complimentary Tech Showcase Webcast: Tech Showcase: Customer Engagement Center in the Cloud – Aspect

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Complimentary Webcast: Workshop: Does Your Contact Center Make Or Break The Customer Experience? - West

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Complimentary Webcast: Agent Evaluations: The Cherry-Picking Dilemma - OpenText

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Complimentary Webcast: Clerical Processes Got You Down? Before And After Case Studies With Robotic Automation! - NICE

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Complimentary Webcast: How Data And Analytics Can Turbocharge Your Chat Program - 24-7

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Complimentary Webcast:  The Four Components Of A Great Workforce Process - Interactive Intelligence

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Complimentary Webcast: What Matters When Hiring For Your Contact Center? - HireIQ

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Complimentary Webcast: How To Deliver Omnichannel Customer Engagement, Today! - Genesys

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Complimentary Webcast: Mitigate The Mundane: Getting Started With Robotic Automation - EdgeVerve

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103,279 SF Call Center for Lease - SOLD!!!  

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
·      Single-story construction
·      Open floor plan with multiple conference facilities and training rooms
·      Executive offices, lunch and break rooms
·      Outdoor patio
·      Fully sprinklered
·      OC12 Electronics DTA link via AT&T
·      Multiple telecom providers
·      Multiple fiber rings
·      Multiple T-1’s servicing building
·      Electrical 2000 amp 3-phase
·      EPS 6000, 300kVa UPS system
·      7.23/1,000 Parking Ratio - Free
·      Excellent Hwy 26 access
Contact:  David C. Squire, SIOR 
                  503.972.5505
                 dsquire@ngkf.com
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Complimentary Webcast: What-If, Cost Versus Service, and Variance Analysis - Interactive Intelligence

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Complimentary Webcast:  Visual IVR In Action - Personalized Customer Experience - Jacada

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Complimentary Webcast:  How Data and Analytics Can Turbocharge Your Chat Program - [24]7

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Complimentary Webcast: Strategies To Attract And Retain A High-Performing Agent Workforce - HireIQ

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Complimentary Webcast: Combining The Virtual And The Real For Customer Engagement Success - Creative Virtual

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