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Call Center Times
  Call Center Classifieds/Events   Minimize

Call Center Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


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If Hurricanes Harvey and Irma have disrupted or destroyed your call center operations in Texas and/or Florida, here is an opportunity to relocate either temporarily or permanently to a Class A building in Western North Carolina, well clear of hurricanes and coastal flooding zones.
 
     *  8,500 sf available for lease with 48 Steelcase work stations in place and room for additional 48
    *  Building just one hour west of Charlotte, NC, near retail, schools, banks, fast food
    *  Experienced work force with local vocational training and screening available
    *  Conference, kitchen, and break rooms in place for maximum employee comfort and productivity
    *  Pangaea high speed internet fiber in place and ready for outgoing/incoming calls via VOIP
    *  Attractive pricing for short-, medium-, and long-term leasing; purchase option also available
 
Please contact building owner, Ken Bortner, 828.447.6471 or email: kbortner@650west.com for more information.  You can also go to: www.rutherfordcommercial.com
 
 
 
Please direct all inquiries to: 
Ken Bortner, President
Rutherford Commercial LLC
500 West Street
Rutherfordton, NC 28139
828.447.6471
 
 

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Exceptional North Carolina Call Center for Lease


RUTHERFORD CALL CENTER, RUTHERFORDTON, NC 

Here’s a unique opportunity for your company to take advantage of a turn-key call center, centrally located one hour from Charlotte, Asheville, Hickory, NC and Greenville/Spartanburg SC. 8,500 +/- SF is available for short, medium, or long term lease. In the event you purchase the building, you can defray the costs of occupying the second floor with the revenue from the first floor government lease. 

The Rutherford Call Center offers: 

• 8,500 +/- SF of Class A call center space with high ceilings, natural light, great location 
• 48 Steelcase workstations and chairs in place with room for 100 additional seats 
• High speed Pangaea internet in place with plenty of bandwidth 
• Excellent experienced workforce including inbound and outbound calls 
• Generous tenant improvement allowance based on length of lease 
• 100 parking spaces around building for maximum convenience 
• Dedicated reception, training and conference rooms including access control capability 
• Full kitchen and breakroom for operator comfort and productivity 

Find out more about the Rutherford Call Center at www.rutherfordcommercial.com
Please contact Ken Bortner at 828.447.6471 or kbortner@650west.com for more information. Space is subject to prior lease/sale.

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Complimentary Webcast Every Thursday: All-In-One Cloud Contact Center Solution - Genesys

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NorthEast Contact Center Forum
Winter Forum & Holiday Reception Exclusively Sponsored by Aspect

December 12, 2017
Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

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Complimentary Webcast: Tuesday, October 24th - Managing Training: Who, What, and When! - Genesys

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Complimentary Webcast: Thursday, October 19th - Transform The Digital Customer Experience - 24-7

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Complimentary Roundtable Webcast: Thursday, October 12th - Roundtable - Innovations And Trends In Customer Service - CallMiner, inContact, Verint

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Complimentary Webcast: Thursday, October 5th - Saving With Toll-Free Least Cost Routing Can Help You Better Serve Your Customers - thinQ

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Complimentary Webcast: Tuesday, October 3rd - Key Considerations For Evaluating Enterprise-Grade Chatbots For Customer Service - Nuance

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Complimentary Webcast: Tuesday, September 26th - Enhance Customer Service Experience With On-Demand Automation - EdgeVerve

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Complimentary Tech Tank Webcast: Analytics And Quality Assurance - Tech Tank - inContact, dvsAnalytics, CallMiner

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NorthEast Contact Center Forum
Fall Forum Exclusively Sponsored by Adapt

Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

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Complimentary Webcast:  What Is The Future Of Customer Service? - Verint

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Complimentary Webcast:  AI Or Humans - Finding The Customer Experience Sweet Spot - 24-7

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Complimentary Webcast:  Improving Capacity Planning: Why Models Are Important! - Genesys

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Complimentary Webcast: Seeing Into Your Blind Spots: Tips To Identify Hidden Opportunities For Improvement - inContact

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Complimentary Webcast: Everything You Wanted To Know About Visual IVR - Ask Questions, Experts Answer - Jacada

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Complimentary Webcast: Using Speech Analytics To Find Contact Center Efficiency and ROI - CallMiner

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Complimentary Roundtable Webcast: - Roundtable - How To Deliver An Effortless Customer Experience - inContact, Verint, Virtual Hold

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Complimentary Technology Showcase Webcast: Technology Showcase - How To Overcome Workforce Optimization Issues - Aspect

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Complimentary Webcast: New Methods And Data That Will Improve Contact Center Forecasting - Presented by: Ric Kosiba, Vice President, Genesys' Decisions Group

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Complimentary Webcast: Hang Up Your 800 Number And Use Chat - Presented by: Leslie Joseph, Senior Director, Product Marketing, [24]7

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Complimentary Webcast: How To Run CX Programs That Generate Significant ROI - CallMiner

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Complimentary Webcast: Best Practices In Workforce Management - Presented by Calabrio, Verint, and Pipkins

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Complimentary Webcast: All-In-One Cloud Contact Center Solution - Genesys

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Complimentary Webcast: Four Strategies To Ensure Agent Happiness And Omnichannel Success - Genesys

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Complimentary Technology Showcase Webcast: Discovering The Right Contact Center Processes For Automation - Technology Showcase - EdgeVerve

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NorthEast Contact Center Forum
16th Annual Conference & Expo
Gillette Stadium, Foxborough, MA
The Largest Contact Center Event in the NorthEast!
Sponsorship opportunities available
For details, visit www.neccf.org

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ComplimentaryTech Tank Webcast: Tech Tank - Approaches For Engaging And Enhancing Effectiveness Of Contact Center Agents - NICE, Pipkins, Workflex

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Complimentary Webcast:  Ultimate Guide To Contact Center Software - Virtual Hold

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Complimentary Technology Showcase Webcast: Linking Coaching To Consolidated Performance Dashboards Drives Results - Technology Showcase - Aspect

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Complimentary Roundtable Webcast: Roundtable: IVR And Self-Service - Inbenta, Inference Solutions, Jacada

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Complimentary Workshop Webcast: Workshop: The Connected Digital Experience - Cisco

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Complimentary Webcast: Discovering The ROI Of Call-Back Solutions For Your Contact Center - Fonolo

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Complimentary Webcast: The Man vs. Chatbot Main Event - [24]7

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Webinar: Turning Technical Experts into Brilliant SAMs (Webinar) - Service Strategies
Online

Join us for this complimentary webinar titled "Turning Technical Experts into Brilliant SAMs." Learn about the business evolution elevating the importance of the SAM role.

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Contact Center Nation
MidAtlantic Event
Sponsored by Panviva 
Stonewall Golf Club, Gainesville, VA
For more details and to register, visit www.contactcenternation.com

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Creating High Performing Teams (Webinar) - Service Strategies
Online

Join us for this informative webinar on creating high performing teams. Attendees will receive a discount to our new virtual course on team leadership.

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Complimentary Webcast: Five Steps To Delivering Exceptional Multilingual Support - GeoFluent by Lionbridge

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Complimentary Tech Tank Webcast: Tech Tank - Customer Delight: Live Demonstrations Of Breakthrough Innovations - inContact, Aspect, Creative Virtual

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Complimentary Webcast: State of IVR - How Omni-channel Is Driving The Evolution Of Voice Self-Service - Nuance

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NorthEast Contact Center Forum
Spring Forum Exclusively Sponsored by Serenova
Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

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Complimentary Webcast: Millennials vs. Boomers - Are There Any Differences? - [24]7

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Complimentary Webcast: Best Practices: Quality Management On The Customer Experience - Zoom International

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Complimentary Webcast: Cure Chronic "Cost Center Syndrome" In Your Contact Center - OpenText

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Complimentary Webcast: Driving Digital Adoption via Customer Intent - The Jacada Contact Hub

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Contact Center Nation
SouthWest Kick Off Event
Exclusively Sponsored by Panviva
Moon Valley Country Club, Phoenix, AZ
For more details and to register, visit www.contactcenternation.com

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Complimentary Webcast: 3 Critical Items to Address For Your Customer Experience Strategy - Virtual Hold Technology

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Complimentary Roundtable Webcast: Tech Tank Roundtable: Innovations in Workforce Management 2017

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Complimentary Webcast: Insights That Drive Customer Satisfaction - Evolve IP

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Complimentary Webcast: The Artificially Intelligent Agent: The Role of AI and Chatbots in Customer Engagement - [24]7

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Complimentary Tech Showcase Webcast: Tech Showcase: Customer Engagement Center in the Cloud – Aspect

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Webinar: From Frontline Staff to Brilliant Customer Success Team - Service Strategies Corporation

 
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Complimentary Webcast: Workshop: Does Your Contact Center Make Or Break The Customer Experience? - West

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Complimentary Webcast: Agent Evaluations: The Cherry-Picking Dilemma - OpenText

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Complimentary Webcast: Roundtable: Best Practices To Enhance Customer Loyalty And Employee Engagement - Tenacity and Verint

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Complimentary Webcast: Clerical Processes Got You Down? Before And After Case Studies With Robotic Automation! - NICE

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Service Industry Summit - San Diego, CA - Service Strategies

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Complimentary Webcast: How Data And Analytics Can Turbocharge Your Chat Program - 24-7

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Complimentary Webcast:  The Four Components Of A Great Workforce Process - Interactive Intelligence

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Complimentary Webcast: What Matters When Hiring For Your Contact Center? - HireIQ

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Complimentary Webcast: How To Deliver Omnichannel Customer Engagement, Today! - Genesys

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Complimentary Webcast: Mitigate The Mundane: Getting Started With Robotic Automation - EdgeVerve

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Complimentary Webcast: Endless Survey Data? Learn How To Make It Your Most Valuable Asset - Virtual Hold Technology

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103,279 SF Call Center for Lease - SOLD!!!  
Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
·      Single-story construction
·      Open floor plan with multiple conference facilities and training rooms
·      Executive offices, lunch and break rooms
·      Outdoor patio
·      Fully sprinklered
·      OC12 Electronics DTA link via AT&T
·      Multiple telecom providers
·      Multiple fiber rings
·      Multiple T-1’s servicing building
·      Electrical 2000 amp 3-phase
·      EPS 6000, 300kVa UPS system
·      7.23/1,000 Parking Ratio - Free
·      Excellent Hwy 26 access
Contact:  David C. Squire, SIOR 
                  503.972.5505
                 dsquire@ngkf.com
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Complimentary Webcast: What-If, Cost Versus Service, and Variance Analysis - Interactive Intelligence

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Complimentary Webcast:  Visual IVR In Action - Personalized Customer Experience - Jacada

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Complimentary Webcast:  How Data and Analytics Can Turbocharge Your Chat Program - [24]7

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Complimentary Webcast: Strategies To Attract And Retain A High-Performing Agent Workforce - HireIQ

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Complimentary Webcast: Combining The Virtual And The Real For Customer Engagement Success - Creative Virtual

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Complimentary Webcast: Robots In The Contact Center - Are You Ready For The Next Wave? - EdgeVerve 

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Achieve Breakthrough Service Performance - Take Your Service Organization to a New Level in 2016 - Service Strategies Corp

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Complimentary Webcast: Extreme Call Deflection: Utilizing Your Digital Arsenal - [24]7
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Complimentary Webcast: Interactive Text Response Showcase - Bots For Your Customer Service - Aspect

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Complimentary Webcast: A New Twist On Self-Service Metrics: How To Get More CSAT And Cost Control From Classic KPIs - Nuance

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Complimentary Webcast: Contact Center Of The Future - Are You Ready? - EdgeVerve

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Complimentary Webcast: Score Big In Knowledge Management With Gamification - Verint

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Complimentary Webcast: Staffing and Budgeting in an Age of Continuous Planning- Interactive Intelligence

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Complimentary Webcast: Eliminate Customer Frustration Across All Channels - Virtual Hold

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Complimentary Webcast: Contact Center Of The Future - Are You Ready? - Presented by EdgeVerve

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Complimentary Webcast Roundtable: Best Practices in IVR and Self- Service Roundtable - CRMXchange

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Complimentary Webcast: Why Contact Center Agents Hate Coming to Work and What To Do About It - Five9 

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Complimentary Tech Tank Webcast:  Tech Tank - Solutions For The Small To Medium Contact Center - CRMXchange

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Complimentary Webcast: Take Your Customers From Random Struggles For Service To An Enhanced Customer Experience - Virtual Hold Technology

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Complimentary Webcast: Preparing For The Future Of Chat - Are You Ready? - [24]7

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Complimentary Webcast: Utilizing Customer Analytics Across The Organization - Calabrio and Interactions

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Complimentary Webcast: Undiscovered Insights - Is Your Desktop Giving You The Information You Need? - Presented by HP
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Before Buying WFO Technology, Listen to this: Two Emerging Changes in the Contact Center Industry

Lately, Bill has begun to detect some striking changes emerging in the contact center industry. Something that has always mystified Bill Durr is the absence of change in the industry. He sees that contact centers really don’t want to buy software, they want to buy results. To be sure, there have been new technologies introduced into the contact center industry but the practice of contact center management has remained largely unchanged while the rest of society and industry has gone through some massive upheavals. There’s a new breed of contact center vendors that is able and willing to provide results.

http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/7/1/3-emerging-changes-contact-center

Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: William Durr, Principal, Contact Center Consulting

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CallTalk Online Radio Show For The Call Center Industry - Big Data 


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Webinar: Leveraging the Contact Center to Help Customers Embrace Change - Calabrio

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Complimentary Webcast: IVR Modernization - What Customers Want & What to Expect If You Wait - Nuance

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