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CALL CENTER TIMES' PROGRAM PRICING
Call Center Industry -  September 02, 2010
Call Center Times' Program Pricing:  Please review below, a brief description of our programs, (...more)

Order The 2010 Call Center Book of Lists' CD-ROM Directory Today!
Call Center Industry -  September 02, 2010
Order the 2010 Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book (...more)

UPCOMING Webcasts: Event Information: Caller Bill of Rights 201 - Learn 10 ADVANCED tips on designing integrated customer experience solutions with your callers in mind
Call Center Industry -  September 02, 2010
All Webcasts Start at 1:00 Eastern 9/10 - Caller Bill of Rights 201 - Learn 10 ADVANCED tips (...more)

Polo Ralph Lauren is Hiring Sr. Project Manager Customer Contact Center
Call Center Industry -  September 02, 2010
JOB TITLE: Sr. Project Manager Customer Contact Center RalphLauren.com CONTACT COMPANY: Polo Ralph (...more)

Agent turnover giving you a headache? A $24M example of how assessments can help
Call Center Industry -  September 02, 2010
Agent turnover giving you a headache? A $24M example of how assessments can help Date: (...more)

The Call Center Gopher Game: How To Stop The Cycle of Mediocrity
Call Center Industry -  September 02, 2010
THE CALL CENTER GOPHER GAME: HOW TO STOP THE CYCLE OF MEDIOCRITY By Michael Schein, Vice President (...more)

Why My Company Is On The Cutting Edge: Testimonials From Organizations In The Customer Care Arena
Call Center Industry -  September 02, 2010
Learn more about these cutting edge companies....Send a 100 word testimonial of your company's (...more)

New Research on the Impact of Social Media and Online Recommendations
Call Center Industry -  September 02, 2010
New Research on the Impact of Social Media and Online Recommendations submitted by Diane (...more)

Lessons From Eisenhower and Churchill on Strategic Leadership
Call Center Industry -  September 02, 2010
Lessons From Eisenhower and Churchill on Strategic (...more)

Simulations Keep Contact Center Employees at the Top of Their Game
Call Center Industry -  September 02, 2010
Simulations Keep Contact Center Employees at the Top of Their Game  By Joseph T. Sefcik, (...more)

 








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