Call Center Times

Articles, News, Announcements - click Main News Page
< Previous Story >     < Next Story >
Print this Article     Email this Article
Achieve Breakthrough Service Performance
Take Your Service Organization to a New Level in 2016

by Service Strategies Corp - December 2, 2016

  View Online  
  Home   -   Contact  
  Enable Images  
  Enable Images  
Enable Images   Enable Images
Achieve Breakthrough Service Performance
Enable Images
Take Your Service Organization to a New Level in 2016
To achieve your service goals in 2016 you'll need focus, discipline and the means to enable maximum individual and organizational performance. Service Strategies can help you take your organization to the next level. Our industry leading training, certification and consulting services have helped service organizations around the world develop the skills and capabilities of their staff, improve operational efficiency, increase customer satisfaction and ensure customer success.
Join industry leaders like EMC, Epicor, Illumina, NetApp, McKesson, Oracle and many more who have found success through our programs. For details on how Service Strategies can help you achieve breakthrough service performance in 2016, Contact us .
Enable Images
Programs Include
Service Operations Assessments and Health Checks
Our Service Operations Assessments help service organizations reset their strategic direction and improve operational efficiency, while improving customer satisfaction and loyalty. In addition, our Service Operations Health Check provides a snapshot view of an organization’s performance versus industry standards. The Health Check can be a valuable tool in developing your 2016 priorities.
“Service Strategies provided us with a meaningful assessment of our support operations based
on industry standard practices. They provided a comprehensive road map to improve our operations.”

- Dell Software, Executive
Enable Images
Training and Career Certification
Designed for service professionals who work at all levels within field service and technical support organizations, our courses will help your team develop practical skills that enable them to deliver exceptional service and support and manage today's complex service operations. In addition, our programs prepare students for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credential.
"The instructor was extremely knowledgeable in support operations and business.
The course was excellent and provided very valuable take-aways. Many thanks
- Kronos, Inc. Manager
Enable Images
Service Capability & Performance (SCP) Standards
Leading service organizations around the world have improved their operations by adopting the SCP Standards, the global benchmark of service excellence. The standards define industry best practices and help service organizations optimize performance in a wide range of business processes. Learn how you can increase productivity, improve customer satisfaction and drive process consistency.
"The SCP Standards continuously push us out of complacency to implement best practices
for both the industry as well as the rest of the McKesson Support Centers."
- McKesson, Corp. - VP Product Support
Enable Images
Advancing Service Excellence
Enable Images
Enable Images   Enable Images   Enable Images
Service Strategies Corporation
16885 West Bernardo Dr.
San Diego, CA 92127
  Follow us on LinkedIn
Find us on Google+
Find us on Facebook
Follow us on Twitter
Phone: (858) 674-4864
Toll Free: (800) 552-3058
Enable Images
© Copyright Service Strategies Corp. 2016


Return to Articles, News, Announcements - click Main News Page main page

Copyright © 2009 Call Center Times