10/3 -Key Considerations for Evaluating Enterprise-Grade Chatbots for Customer Service - Nuance
Advancements in AI, machine learning, Natural Language Understanding and conversational technologies, coupled with consumers’ desire to self-serve through digital channels, is fueling widespread adoption of enterprise-ready chatbots for customer service.
Yet the difference between rudimentary chatbots and enterprise-ready chatbots - that are truly conversational, can recognize and act on consumer intent and work seamlessly with live agents to deliver fast, easy outcomes - is like night and day. With customer loyalty and revenue at stake, selecting the right solution for your organization can make or break your customer service success. Join Nuance and Daniel Hong, VP, Research Director with Forrester, for a “Key Considerations for Evaluating Enterprise-Grade Chatbots for Customer Service” Webinar http://crmxchange.com/webcast/enterprise_chatbot/nuanceoct2017.asp