12/12.Build a Customer-Centric Mindset Across Generations 7.ai
Technology advancements continue to change how generations prefer to interact with companies. The biggest threat to any business is not technology itself but rather, not being customer-centric. To optimize customer experience, organizations must understand generational preferences and account for them when developing strategy. Join us and learn how to deliver intent-driven engagement to be customer-centric across generations.
Join us for this live webinar and learn: How to manage engagements across different platforms and channels, How to utilize the latest technologies in AI, machine learning, and bots to optimize the customer experience, Simple steps your organization can take to increase CSAT and NPS. http://www.crmxchange.com/webcast/customer_centric/247dec2017.asp