UPCOMING WEBINARS: Developmental Coaching Pays Dividends / The M.A.G.I.C. of E-mail Writing
August 18, 2010
August 18, 2010
UPCOMING WEBINARS:
Developmental Coaching Pays Dividends
Date: August 18, 2010
Time: 2:00 p.m. Eastern
Engaged employees generate 43% more revenue and are 87% less likely to leave an organization than disengaged employees. How committed are your employees to their jobs and your company? How do you maintain employee engagement and strong service levels during today’s tough economic environment? Research shows that an employee’s manager and how s/he coaches associates is the critical link to engagement and an effective workplace. Yet most managers use outdated coaching techniques that do more harm than good.
Attend this one-hour webinar and you will:
Understand the difference between evaluative and developmental coaching
Discover how to develop your ability to respond with the "language of engagement"
Learn how to use the developmental coaching model to build on your employees' strengths and help them achieve new levels of success
Gain insight into QA forms and their impact on coaching and the customer experience
Hear results from companies that invested in developmental coaching
Act now to discover a new coaching approach that energizes associates, increases morale and yields measurable results. Ensure your space and click here to register now! Cost: $49.95/person
The M.A.G.I.C.™ of E-Mail Writing
Date: August 11, 2010
Time: 2:00 p.m. Eastern
Only 8% of consumers reported that e-mails from companies meet their expectations. Are you sure that your e-mails are making a consistently positive impression and supporting your brand? Do you know what it takes to write a customer-focused e-mail that delivers results? If you are serious about delivering an exceptional customer experience, you need to adopt the guidelines revealed in this call.
Attend this one-hour webinar and you will:
Obtain concrete, practical guidelines that will immediately improve the quality and readability of your e-mails
Identify the difference between a “MAGIC” and a “Tragic” e-mail
Learn the top 15 e-mail etiquette mistakes and how to avoid them
Know how to adjust the structure of an e-mail to your audience and purpose
Discover the best way to deliver bad news in an e-mail
Ensure your space and click here to register now. Cost: $49.95/person
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