1/ 24 Avoiding the Perils of Metric Mismanagement TalkDesk
What are the most important metrics in your contact center? More importantly, are those metrics the most effective way to define and measure your team’s progress towards success? If you have even the slightest hesitation in saying, “yes”, then this webinar is for you! In this workshop we discuss:
- How to evaluate your own metrics
- The best performance measures for delivering on employee, customer, and business expectations
- Insights on the early warning signs of metric failure
-- The importance of leveraging the right platform and business intelligence to get the most of any performance management program.