Why My Company Is On The Cutting Edge: Testimonials From Organizations In The Customer Care Arena
Learn more about these cutting edge companies...
February 08, 2010
Learn more about these cutting edge companies....Send a 100 word testimonial of your company's cutting edge service or product to: nosa.eke@callcentertimes.com for listing consideration on this page.
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Interior Concepts specializes in designing and manufacturing call center furniture to provide cost-effective utilization of floor space. Whether utilizing available floor space to increase the number of workers or to enhance the work area for each employee, the objective of Interior Concepts is to improve your performance and profitability.
We are in the industry leaders in call center furniture so we know the demands of the call center environment. Our furniture is made to withstand years of heavy use, while looking great and reconfiguring easily.
Visit the complimentary white paper section on our website for the latest designs and trends.
www.interiorconcepts.com/literature/whitepapers/
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Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit http://www.sitel.com
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Bruce Brenner, as president of Big D Communication Products, has been providing expert sales and support of communication products to customers, which include Neiman Marcus, Frito Lay, Blockbuster and BlueCross. Mr. Brenner ensures that Big D Communication carries a full line of telecommunication and electronic products, including telephone headsets, recording equipment, telecommuting products, cordless phones, supervisor monitoring systems, Polycom, conferencing equipment, conference bridges, observation/ security equipment, batteries, tape and conventional phone equipment. Big D Communications specializes in helping businesses reduce their cost with regard to peripheral phone equipment. Mr. Brenner discounts all products 15%-40% off list price. His years of experience have shown that sourcing this type of product from an experienced service oriented distributor will lower your costs. Bruce Brenner and Big D Communication can provide sales, warranty service and repair of your peripheral phone equipment at reduced rates, saving your company hundreds, maybe thousands of dollars. www.bigdcom.com
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COMMUNICO LTD.
www.CommunicoLtd.com
Communico is a training/consulting company that helps organizations create meaningful and memorable customer experiences. The heart of our approach is MAGIC, which stands for Make A Great Impression on the Customer.
MAGIC is a system of assessment, training, coaching and reinforcement that helps clients create a culture of exceptional service. Clients also gain quality standards for phone, face-to-face and email contacts that ensure every contact is MAGIC.
A wide range of organizations rely on MAGIC to deliver superior service, including WellPoint, JPMorgan Chase, Colgate-Palmolive, EMC, New York Life, Georgia-Pacific and Zale Corporation. See sample results at www.CommunicoLtd.com/ClientResults.cfm
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Synergy Solutions offers inbound and outbound Teleservices in English, Spanish and French from six US based call centers. Our vast experience in all aspects of call center management allows us to provide scalable, quality, cost effective solutions for our Fortune 500 client base. Synergy prides itself on its high customer retention which is earned through our commitment to service.
Synergy offers expanded coverage hours including 24 X 7 inbound services from selected sites.
Synergy provides client interaction solutions for many of the nation's largest companies and has experience across many industries including telecommunications, financial services, healthcare, insurance, publishing and utilities.
http://www.synergysolutionsinc.com/services.html
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Bay Bridge Decision Technologies® provides long-term contact center planning solutions to the world’s top brands. Center Bridge™, our highly-scalable software application, supports the strategic decision analysis needs of complex customer contact centers, branch locations, and processing organizations.
CenterBridge, is both fast and accurate. These characteristics yield strong confidence in planning scenarios making them both smart and actionable. We use discrete simulation modeling to enable more accurate staffing strategies, capital expense allocation, performance planning, risk management, and budget projections over the long-term. Contact us today, 410.224.9883to schedule a CenterBridge demonstration. www.baybridgetech.com
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Mindshare Technologies is the leading provider of real-time, automated customer feedback and employee engagement solutions, deployable at any or all enterprise touch points. Mindshare’s tools, including post-call surveys, gather continuous real-time feedback and transform it into actionable business intelligence. Clients use our solution to immediately improve customer satisfaction, operational consistency, and employee satisfaction, to deepen loyalty, and to increase retention. Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM) solutions. Mindshare collects feedback from 106 countries, in 26 languages, for clients in more than 25 different industries, client base ranges from a small fine-dining chain, to call centers of all sizes, to multi-billion dollar corporations. For more information, call 800/634-5407 or visit www.mshare.net.
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UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats.
UTOPY’s mission is to drive measurable gains in customer care, operational performance and consumer loyalty through changing processes and people’s behavior using domain-specific solutions powered by speech analytics. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. For more information, visit www.utopy.com or www.speechanalytics.com.
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Sugar CRM is the world's leading provider of commercial open source customer relationship management (CRM) software. SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages. SugarCRM offers fast, flexible and affordable solutions to help companies of all sizes better track and manage their sales, marketing and customer support operations. SugarCRM makes its software more available to the public, enabling them to quickly deploy and evaluate the software before making a purchase decision.
Relevant Links:
http://www.sugarcrm.com/crm/ondemand_eval.html
http://www.sugarcrm.com/crm/about/press-releases.html
https://www.sugarcrm.com/crm/products/WhitePapers
http://www.sugarcrm.com/crm/customer-snapshot.html#publicsector
http://www.sugarcrm.com/crm/about/news-articles.html
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InVision Software provides enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce labor costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. The software solution InVision Enterprise WFM allows staff planners to optimize staffing by creating schedules that at all times conform to the actual requirement. Its modular architecture supports the whole of the demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimization, time management and monitoring. For more information, call 630.799.8370, email to info@invisionwfm.com or visit www.invisionwfm.com.
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For almost 20 years Aslan Training & Development has been helping call centers serve their customers more effectively…and if the customer would benefit from additional products or services, serving them would ultimately include selling them something. Unfortunately, most reps hate to sell. But by taking this broader approach to serving the customer, we’ve seen outstanding results at some of the most successful customer service organizations in the nation…training over 10,000 of their reps.
Please download our free whitepaper "Why Call Center Reps Hate to Sell (And What To Do About It)" or learn more about Aslan at www.aslantraining.com.
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IQ Services empowers companies to deliver the best possible experience to their customers through remote performance validation services for contact center and communications solutions. IQ Services, the industry's first end-to-end voice performance and load testing services provider, offers a full spectrum of performance validation services including: investment protection planning; application feature testing; performance and load testing; availability and performance monitoring; and other customer-focused validation services. IQ Services’ performance validation services help assure single and multichannel communications solutions meet ROI, service level and customer experience objectives.
IQ Services is committed to delivering unparalleled customer service and high quality performance validation services.
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HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. HigherGround applications are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries.
HigherGround’s Fusion Series 7™ is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
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CustomerServ, LTD
The call center / BPO industry is vast and constantly changing with a wide array of vendor and geographic destination choices. At CustomerServ, we provide real-world, unbiased insight and guidance on choosing the right vendor(s) in the best geographic destinations for your business. Our team has a combined 40 years of outsourcing experience and we’re ahead of the curve on outsourcing trends and emerging vendors and destinations. Today, our call center delivery partners span 5 continents from Iowa to South Africa. While corporations look to improve customer satisfaction and retention yet remain cost competitive, we play a vital role in helping to select the right vendor(s) to implement your voice and BPO customer services. We have a vast knowledge base in domestic, near-shore and off-shore contact center services. Please visit our Website at www.CustomerServLTD.com or contact Nick Jiwa at 281-456-3649 for more information.
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NCO Group is one of the world’s largest providers of business process outsourcing solutions. We offer a wide range of services, but our two primary lines of business are customer relationship management (CRM) and accounts receivable management (ARM) services. NCO was founded in 1926, and since then, has grown into a global organization with $1.5 billion in annual revenue and approximately 33,900 employees working in over 100 call centers in 11 countries around the world.
NCO Customer Management, NCO’s dedicated CRM division, provides customer care solutions to blue chip, industry-leading companies from several vertical markets. To learn more, visit us at http://www.ncogroup.com/About_NCO/Features_Benefits.html.
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For over 34 years Interalia has been a global leader in the design and manufacture of audio and visual message delivery systems for call centers and business. We have installed more than 250,000 systems in 60 countries around the globe and employ approximately 100 employees at four major facilities in Canada, the United States and Great Britain. Our solutions for call processing, ACD announcements and music and messaging-on-hold all help call centers handle large call volumes more efficiently so callers leave with a positive and lasting impression of your company. To learn more about us please visit the links below.
Call Center Solutions http://www.interalia.com/Solutions/contact-center-solutions
Customer Profiles http://www.interalia.com/Solutions/Customer-Profiles
Customer Testimonials http://www.interalia.com/Company/Customer-Comments
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EMS, Inc is a recognized leader in Customer Service Outsourcing and provides a 360 degree customer care program meeting all of your customer contact needs. We offer scalable and highly-efficient customer service and technical support solutions. EMS is a truly customized solution. Each program is built from the ground up to meet the client's specific needs. We adapt so you don't have to.
EMS takes a consultative approach to the analysis of your program to ensure a successful campaign. We specialize in “humanizing customer service” by providing timely personal interaction with customers. We provide turnkey solutions that build customer trust and loyalty.
www.emscrm.com
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SPAS Call Center Agent Pre-Employment Screening Software from TeleSoft Systems is easy-to-deploy, very cost-effective and highly-predictive of an individual's suitability for a particular Call Center Agent Position. SPAS Software screens out the Job Candidates who will burn out fast because they aren't suited for the work - and identifies the people with the Personality/Job-Fit, Soft Skills, Motivation, and Work Ethic to be Top Call Center Agents. With SPAS as part of your Hiring Process, you will be able to select Job Candidates who will fit your employment needs better - and stay on the job longer - leading to a Call Center Agent Workgroup that has more experience and is more productive. SPAS Software is sold on an Unlimited Usage License basis - there are No "per Test" Fees - "Annual Renewal" Fees – or any other User Fees whatsoever. SPAS Licenses are also sold with a 6 Month, 100% Money-Back Guarantee of Satisfaction. To find out about a Free Trial of SPAS Call Center Agent Pre-Employment Screening Software: http://www.telesoftsystems.ca/64201.html.
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Cincom
www.cincom.com
Cincom, an IBM Premier Business Partner, delivers software and services to simplify complex business processes. For over 40 years, Cincom has empowered thousands of clients worldwide to outperform the competition by increasing revenue, controlling cost, and minimizing risk.
Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent efficiency. Whether hosted or on-premise, Synchrony provides your inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost solution. Cincom Synchrony Express runs on IBM Smart Business to deliver unmatched customer service without the cost and complexity of traditional IT.
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The Connection is an award winning U.S. based outsource contact center that provides multi-channel services including inbound and outbound calls, email response, live web chat, click to talk and loyalty services. Founded 1981, our extensive experience and partnership focus allows us to assist our clients by increasing customer service and sales results while reducing overall costs. The Connection offers extensive live operator customer service, sales and upsell services 7 x 24, 365 days each year. For more information please contact us via 1-800-883-5777 or sales@the-connection.com or visit us at www.the-connection.com.
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