UPCOMING Events/Webcasts: Four Things to Reconsider About Workforce Management in 2011
April 26, 2011
April 26, 2011
All Webcasts Start at 1:00 Eastern
UPCOMING April Events/Webcasts:
4/26 - Four Things to Reconsider About Workforce Management in 2011 - The Call Center School and InVision-This session will take a look at some of the most common WFM stumbling blocks and how contact centers are responding to new workforce challenges. Hear about how the wrong measures, ill-conceived goals, inflexible practices, and outdated technology can be holding you back from the most effective use of your valuable personnel resources. You will learn ways to improve forecast accuracy. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=713026521&t=a&sourceid=cc
4/28 - Realize True ROI as the WFM Market Wakes Up - DMG and Calabrio - According to a report by DMG Consulting, overall satisfaction with WFM solutions is very low, with ratings averaging 3.3 out of 5. Reasons for dissatisfaction include cost, weak intra-day capabilities, inflexible solutions, inaccuracy of data, and difficulty of use. If implemented correctly, however, your workforce management solution should deliver significant returns in productivity, cost reduction and agent loyalty. So if you have an existing solution that you just isn’t delivering, it may be time to reexamine your strategy, your processes and possibly your tools in favor of alternatives that require less training and produce more actionable results. This webinar will demonstrate how to boost the return on your WFM investment. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=719518299&t=a&sourceid-cctimes
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