UPCOMING Webcasts/Webinars: Best Practices to Improve the Effectiveness of Your Customer's Online Experience
March 18 , 2010
by Forrester and Conversive -
March 11, 2010
All Webcasts start at 1:00 Eastern
3/18 “Best Practices to Improve the Effectiveness of Your Customer’s Online Experience” Forrester and Conversive - It was thought that with the advent of online customer service, agent’s costs would be reduced. However, there is confusion as to what really works; what provides companies with customer loyalty and with a real return. In this webcast we will discuss the economic impact of customer loyalty, ways to stop customer churn and The ROI and best practices of proactive chat
Learn how to decipher the differences the various solutions and how to enhance your company’s 2010 customer interaction strategy. http://www.crmxchange.com/webcast/chat_custome.experience/conversivemar10.asp
3/23 "Valuable Approach to Delivering a Personalized Customer Experience"
-AVAYA-The key today is how to balance and place resources to create a
differentiated customer experience and optimize operations. Learn how to
bridge the gap between the past and the future, using an open customer
contact framework to deliver greater efficiency while at the same time
deliver more intelligent and effective interactions with your customers.
http://www.crmxchange.com/webcast/personalized_contact_center/avaya_march10.
asp
3/25-"Customer Dynamics- It's a Matter of Intent- NICE - Learn how being
able to understand, leverage and improve the multi-faceted exchange of
information, ideas, opinions, and commerce that occurs continuously between
businesses and their customers can create a huge opportunity to optimize
operations, differentiate through exemplary service, and grow your business.
http://www.crmxchange.com/webcast/customer_intent/nicefeb10.asp
3/30- Speech Analytics Revealed: Myths, Facts and Whodunit? Utopy- Be the
first to hear Jim Davies, Gartner Research Director, demystify the magic in
Speech Analytics and answer your burning questions on topics such as what
the drivers are for embarking on a Speech Analytics initiative and how it
transforms the traditional Contact Center and Voice of the Customer
applications?
http://www.crmxchange.com/webcast/speech_analytics/utopy_march10.asp
4/1 Social Media Roundtable- How to Formulate Strategies and Engage
Customers Social media sites give your company the ability to engage with
your customers and to truly have a one-to-one relationship with your most
important audiences. It can be a powerful force in developing and enhancing
your products, in reducing marketing costs, and increasing customer loyalty.
But social media can only be effective when implemented according to a clear
and defined strategy. Learn what social media does well.where it is less
effective.and what strategies will be most successful for your company?
http://www.crmxchange.com/webcast/social_media/april10.asp
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