Order the free print edition of the Call Center Best Practices Report - Volume I...
August 01, 2009
Order the free print edition of the Call Center Best Practices Report - Volume I today! (while supplies last)
To receive a free copy of this booklet, please do the following:
1) E-mail: neke@callcentertimes.com with the following information: Full Name, Job Title, Name of Company, Company Address, Company Website, Daytime Telephone Number, and E-mail Address
2) Forward a self-addressed stamped, 6x9 envelope (postage should be US$1.55) to:
Call Center Times
P.O. Box 118451
Carrollton, TX 75011-8451
Regards,
Nosa Eke
Publisher, Call Center Times
www.CallCenterTimes.com
nosa.eke@callcentertimes.com
(972) 395-3225 p
Here are the featured topics for Call Center Best Practices Report - Volume I:
Creating Memorable Customer Experiences in a Challenging Economy
by Diane Berenbaum and Jean Marie Johnson
Achieving Predictable Results in an Uncertain Economy through Superior Talent Recruitment & Retention
by John S. Mattone, M.S., Cabot L. Jaffee, Ph.D., & Michael R. Struth, M.S.
How to turn your call center into a profit center: Exposing the 6 Myths of Call Center Sales by Tom Stanfill, Founding Partner and CEO, Aslan Training
Lessons from the Last Recession by Ric Kosiba, Ph.D.
Achieving Customer And Employee Satisfaction Through Strategic Office Furnishing by Jennifer Way, Interior Concepts
Putting The Caller First: Effective IVR Design for Your Call Center
by Michael Ahnemann, Principal Voice User-Interface Designer, Angel.com
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