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Order The 2010 Call Center Book of Lists' CD-ROM Directory Today!
Order the 2010 Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book
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UPCOMING Webcasts/Webinars: 10 Secrets to Boosting First Call Resolution: Best Practices for Improving Satisfaction and Reducing Costs
All Webcasts Start at 1:00 Eastern
7/29 - 10 Secrets to Boosting First Call Resolution: Best
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UPCOMING WEBINARS: The M.A.G.I.C. of E-mail Writing / Developmental Coaching Pays Dividends
UPCOMING WEBINARS:The M.A.G.I.C.™ of E-Mail Writing Date: August 11, 2010 Time: 2:00 p.m.
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New Research on the Impact of Social Media and Online Recommendations
New Research on the Impact of Social Media and Online Recommendations submitted by Diane
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Simulations Keep Contact Center Employees at the Top of Their Game
Simulations Keep Contact Center Employees at the Top of Their Game By Joseph T. Sefcik,
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Metrics at the Agent Desktop: Using Valuable Real Estate Wisely
Metrics at the Agent Desktop: Using Valuable Real Estate Wisely By Susan Saldibar, VP/Centergistic
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The Contact Center Decision Making Cycle
The Contact Center Decision Making Cycle by Ric Kosiba, Ph.D. The Strategic Decision making
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How to Create the Ultimate Customer Experience
How to Create the Ultimate Customer Experience by Rod Bennett – Senior Vice President Home Agent
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Immediate Occupancy: Magnificently Furnished Call Center
IMMEDIATE OCCUPANCY magnificently furnished call center up to 96,000++ square feet available
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To Outsource or Not to Outsource Customer Care - Is that the Question?
To Outsource or Not to Outsource Customer Care – Is that the Question?
Jim Boring
Q: How do I
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