UPCOMING Webinars: E-mail Writing Webinar
April 28, 2010
April 30, 2010
E-Mail Writing Webinar:
Date: Wednesday, April 28, 2010
Times: 10:00 - 11:00 a.m. or 2:00 - 3:00 p.m. Eastern Time
Attend this webinar and you will:
* Obtain concrete, practical guidelines that can immediately
improve the quality and readability of your e-mails
* Understand how to adjust the structure of an e-mail to your
audience and purpose
* Discuss common "gripes" about e-mails and netiquette points to
maintain a consistently high level of professionalism
To register for the morning session, click here https://www2.gotomeeting.com/register/593762506; to register for the
afternoon session, click here https://www2.gotomeeting.com/register/245810554. Each webinar is just $49.95.
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Developmental Coaching Webinar
Date: Thursday, April 29, 2010
Times: 10:00 - 11:00 a.m. or 2:00 - 3:00 p.m. Eastern Time
Most contact centers have partial or inconsistent coaching practices, or
use an evaluative approach. In this webinar, you will:
* Learn how to use the Developmental Coaching model to build on
your employees' strengths and help them achieve new levels of success in
tough times
* Gain insight into QA forms and their impact on coaching and the
customer experience
* Hear how companies use this approach to energize associates,
increase morale and achieve measurable results
To register for the morning session, click here https://www2.gotomeeting.com/register/902894611; to register for the
afternoon session, click here https://www2.gotomeeting.com/register/983916954. Each webinar is just $49.95.
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