Delta Hotels and Resorts Takes a High Tech and High Touch Approach to Quality Monitoring and Coaching
Wednesday, May 26, 2010
May 28, 2010
You’re likely already using quality monitoring and coaching technology solutions, but are you really getting the most out of them to ensure your quality program is as efficient, consistent, and measurable in its impact as possible?
This is an opportunity to learn how Delta Hotels and Resorts elevated their performance by combining a high tech and high touch approach to ensuring a best in class experience to their customers and contact center agents.
Join Perry Kendall, Director, Delta Hotels and Resorts Global Reservation Services (GRS) and Connie Smith, industry consultant for Envision and President of SpotOn Enterprises as they present a complimentary webinar titled, “Delta Hotels and Resorts Takes a High Tech and High Touch Approach to Quality Monitoring and Coaching.”
The Webinar will cover a variety of informative topics, including the best practices Delta Hotels GRS has employed for:
• Effectively monitoring and coaching remote agents
• Shrinking the learning curve to ramp for faster execution
• Utilizing technology to create the opportunity for focused coaching
• Getting frontline agents to take ownership of the quality process
• Having a leadership structure that supports your objectives
If you’re responsible for contact center performance, you won't want to miss this empowering Web session:
Delta Hotels and Resorts Takes a High Tech and High Touch Approach to
Quality Monitoring and Coaching
May 26, 2010 10am Pacific/1pm Eastern
Click here to register for this complimentary webinar today.
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