July 25, 2008
"The Leading Source of Call Center Leads, News and Job Openings."
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Friday July 25, 2008 |
"The Leading Source of Call Center Leads, News and Job Openings." |
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Call Center Classifieds
Are you planning a
webcast/webinar, seminar, or the auction of a product designed for the
contact center market?
You may also call our business office at (972) 395-3225 to process your advertisement. NORTHWEST ARKANSAS
AMERICAN CUSTOMER CARE -
American Customer Care (ACC) is a premier provider of high quality customer
contact center services. We staff our centers with the friendliest
representatives, utilize the latest technology and provide grade-A service at a
price that is hard to beat. Jeff Velodota AMCAT - provides a unified customer interaction communications platform enabling companies to increase revenue, build productivity, reduce costs, and improve the customer experience. We help companies grow their business and adapt to change. Amcat provides:
With 15 years experience, only Amcat
delivers the combination of best-in-class unified inbound outbound
software with low total cost of ownership. The Amcat system is easy
to use, learn, manage and change. It’s rapidly configured and
deployed and can grow and scale with your business. Amcat provides
the reliability, expertise and value that make it the smart choice.
AMTELCO - Add profitable new services and reduce labor costs with
Infinity by AMTELCO. ANGEL.COM - Angel.com is a leading provider of IVR and call center solutions. As organizations seek to balance providing high quality customer service with managing costs, Angel.com provides a flexible and cost-effective application to meet both individual business and customer needs. Angel.com’s solutions are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources – at prices low enough to generate immediate ROI. A fully-hosted solution, Angel.com helps organizations of all kinds to deliver a complete IVR or call center experience in hours or days, not weeks or months. Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications. To find out how Angel.com can benefit your business, please visit http://www.angel.com or call 888-MyAngel. CALLCENTERCLASSIFIEDS.COM - CallCenterClassifieds.com is quickly becoming the call center industry's premier job board and employment resource website. Launched on May 1st, 2007, CallCenterClassifieds.com will continually be adding content and new features over the next 12-18 months. Website will include:
Please contact us at info@callcenterclassifieds.com or 800-946-2693
CALL CENTER LEARNING SOLUTIONS - Call center training for success! We'll
help your call center achieve excellence at all levels - for your managers,
supervisors and agents. Our focus is training call center teams to help reach
your strategic corporate goals, manage your KPI's and provide coaching to
improve performance. CALLFINITY -
Callfinity provides telecommunications software and
systems to enterprises and service providers. Over 200 customers, such
as British Telecommunications, John Hancock Funds, and the Massachusetts
General Hospital, use Callfinitys on-premise equipment and hosted
services for call recording, IVR, ACD, IP PBX and other specialized uses
in four countries around the world. CARAS TRAINING -
Caras Training provides highly customized training and reinforcement
programs for sales, service and technical support front line staff and leaders.
Visit www.carastraining.com for complimentary articles, webinars and tools. Or contact us to discuss your challenges and learn about creative and powerful solutions: Gloria Mogavero at 978.531.2022 x10 gmogavero@carastraining.com CICERO - Cicero increases agent productivity, cuts call times, increases cross/up-selling opportunities, and improves the overall customer experience by enabling contact center applications to do more, smarter. Cicero integrates your applications, automates workflows, extends the functionality of CRM, legacy, and other applications, and simplifies navigation into an Intelligent Unified Desktop. Implemented in weeks with an ROI within a few months, Cicero is a proven application integration solution for the enterprise that is running on thousands of desktops including Fortune 500 companies in the financial services industry such as Merrill Lynch and Nationwide Insurance. Contact: Keith Anderson COMMUNICO
LTD. - Communico is a training and consulting company that helps
organizations build and sustain exceptional service cultures. Our core program
is MAGIC(R), which stands for Make A Great Impression on the Customer. Go to
www.communicoltd.com
to learn more about our services and sign -up for a free trial of our new
e-learning tool, MAGIC Workouts.
CUBE SOLUTIONS - Cube Solutions is the leader in Factory-Direct, Call
Center Cubicles. CUSTOMERSERV, LTD - CustomerServ, LTD is gateway to world class service providers with a special emphasis on emerging outsourcing destinations both offshore and domestic. The leadership team includes Nick Jiwa and Kip Gordman, veterans of the outsourcing industry with over 40 years of combined experience in a wide spectrum of contact center and BPO services. We help our clients partner with outsourcing market leaders in newer, emerging call center and BPO markets and traditional locations as well. We provide outsourcing management services and guidance for our clients, enabling them to get a 360 degree view of the outsourcing world, its latest trends including the ever increasing geographic diversification of delivery partners. We provide a bridge between buyer and purveyor of outsourcing services; we assist in vendor selection, program management, quality assurance, training and development. We provide quantitative and qualitative analysis with a customer centric, solutions oriented approach to helping our clients accomplish goals and objectives within budget. We provide process improvement service for outsourced, captive and in-sourced call centers alike. DIALRESULTS - Next
Generation Solutions for Today’s Call Centers - DialResults® C3 Converged
Communication Center is a powerful and affordable communication platform for
designing and managing today’s growing call center, increasing call center
revenues and improving agent productivity. C3 is next generation software that
runs on today’s advanced hardware creating a seamlessly integrated solution. EGAIN COMMUNICATIONS CORP. -
eGain Service 7 (TM) software suite includes integrated, best-in-class
applications for web self-service through FAQs, search, browse, guided help and
virtual agent self-service, email management, contact center knowledge
management, live web collaboration through chat and cobrowsing, automation of
fax and paper-based service interactions, case management and service
fulfillment. These robust applications are built on the eGain Customer
Interaction Hub Platform, a scalable next-generation framework that includes
end-to-end service process management, knowledge management, multichannel,
multisite contact center management, and certified out-of-the-box integrations
with leading call center, content and business systems. Envision
Telephony, Inc. - Envision Telephony, Inc. is a global, award-winning
provider of software and services that improves performance from the contact
center to the enterprise. The company’s flexible, integrated solutions enable
Global 2000 customers to consistently deliver legendary customer experiences by
improving agent effectiveness, contact center and enterprise performance. Envox Worldwide- Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com. GMT - GMT’s award-winning workforce optimization solution, GMT Planet™, creates competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. GMT Planet combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is easy to use and is priced to deliver quick return on investment. GMT Planet is in operation in departments throughout the enterprise, including contact centers, retail bank branch networks, back offices, distribution centers and elsewhere earning it the distinction of Workforce Optimization for the Whole Enterprise™. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com or e-mail sales@gmt.com. GROUPE IMPRESS PLUS - Groupe Impress
Plus is a Call Center
performance service company. Our goal for your organisation is to
increase your overall Call Center performance and your bottom line
profitability by increasing the quality, productivity, employee
retention rate and facilitate promoting from within. This will lead to
IMPRESSive customer service, therefore making the customer’s
experience one he looks forward to repeat!! The training is an intensive course on customer service covering all
aspects such as: phone techniques, customer contact center etiquette,
evaluation methods, customer retention techniques, coping with stress,
as well as the basic computer skills in the workplace.
Groupe Impress Plus Inc HARTFELT
COMMUNICATIONS - We have been working with individuals and companies for
over 23 years in helping them improve their business communications, resulting in
increased sales, better customer service and higher productivity. Katherine Hart
developed the ICALL system to offer clients a specific toollkit that would
markedly change and strengthen their presentations and communications skills.
With Interest, Clarity, Authority, Language, and Listening there can be a
dramatic change in what we say and then the actual HOW we say it. May this email find you Happy with Hope Katherine Hart HigherGroundInc.- HigherGroundInc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. HigherGround applications are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries. HigherGround’s solutions collect data from multiple sources (ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc.) and integrates the information into a single interface. The business intelligence reporting and trend analysis tools empower clients with knowledge and insight to improve agent performance, optimize communications resources and increase revenue. HigherGround’s Fusion Series 7 is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. Contact-Amy Nicosia INKTELDIRECT - InktelDirect offers business solutions for organizations who want to outsource all or part of their direct marketing initiatives. We have world-class expertise in business process management, direct marketing, contact center operations, data management, fulfillment, supply chain management, and logistics. Through our Contact Centers solutions, we are devoted to helping you gain a competitive advantage. Our industry leading combination of technology, training, processes and passionate people allows you to outperform your competition. As a strategic partner, Inktel adopts your brand identity as its own. Our clients become an extension of our family. Contact Center services:
• Outbound Sales INTELEMEDIA COMMUNICATIONS, INC.
- Intelemedia Communications delivers sophisticated, modular hosted solutions
that can include everything from ACD, IVR and call recording to agent scripting,
CTI and advanced analytics at a fraction of the cost of maintaining expensive
premise equipment.
M.E.R. Inc. (McDaniel Executive Recruiters) is a highly specialized
search firm in the CRM, Direct Marketing, Call Center, and Collections
Industries. We specialize in sales, marketing, operations and support function
staffing. MINDSHARE - Mindshare provides automated post-call customer survey solutions. Customer feedback is reported in real-time and immediately transformed into actionable customer intelligence. Clients utilize Mindshare to improve and monitor areas such as agent consistency, customer service levels, and 1st contact resolution. Shortly after their service experience, customers can be connected to, or may be called back by, Mindshare’s automated survey system. Customers respond to surveys using their touch-tone phone and are able to leave free form voice comments. Reports can be pre-scheduled for automatic email delivery, and/or accessed 24/7 dynamically through the web. Customer voice comments can also be captured and played back from a web browser. Reports are updated immediately so that management can incorporate customer insights directly into their operations. Levels of management access reports targeted to their level of responsibility, ranging from corporate level summaries, to individual employee performance reporting for front-line managers. Mindshare’s next-generation phone and web technology is significantly more cost effective than other call center customer feedback methods. The survey and reporting systems are extremely dynamic, flexible and customizable to meet the unique business needs of each client. Mindshare services over 25 industry verticals; including travel, hospitality, financial services, and retail. Mindshare's deep industry exposure and experienced leadership enable clients to benefit from best practices across industries. For more information, call (800) 634-5407, or visit (www.mshare.net). OKS-AMERIDIAL
WORLDWIDE - Founded in 1987, OKS-AMERIDIAL Worldwide is a single source
solutions provider offering complete Inbound and Outbound contact center
services with locations in The United States, India, and Canada. OKS-AMERIDIAL
staffs more than 1500 professional Agents in 11 automated contact centers
worldwide.
POWERHOUSE CONSULTING, INC. -
PowerHouse Consulting is an internationally recognized management consulting
firm specializing in Call Centers and Telecommunications Technologies. Our
seasoned consultants possess the knowledge and experience to bring quick,
practical, and cost-effective solutions to each engagement. Our services
include: Strategic Planning, Call Center Assessments, Outsourcing Relationship
Management, Call Center Technology Assessments, Learning Resources, Telecom
Assessments, System Procurement, and IT Infrastructure Services. PREVISOR - Previsor, a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. Leveraging decades of applied industrial-organizational psychology research, PreVisor develops and deploys content that accurately predicts employee on-the-job performance. PreVisor’s solutions help streamline and standardize hiring processes and reduce recruiting and training costs to better meet strategic HR objectives. PreVisor's award-winning assessments, solutions and consulting support hiring decisions for over 100 of the Fortune 500 and maximize performance for more than 40,000 employers worldwide. www.PreVisor.com RICHARDSON - Richardson is a leading sales training and consulting firm.
SER SOLUTIONS, INC - SER Solutions, Inc. delivers unsurpassed call
management and speech analytics solutions to support business activities such as
planned and proactive customer care, telemarketing, collections, fundraising,
emergency notifications, and political calling and more. SER’s solutions enable
enterprises to turn customers into loyal, long-term sources of recurring revenue
by generating increased customer loyalty, expanding up-sell and cross-sell
opportunities, maximizing agent productivity, and reducing costs. SYNERGY SOLUTIONS - Synergy Solutions is an outsourced provider of premier customer contact services that has been continuously recognized for its commitment to quality and ethical teleservices and customer care. Our mission is described as "Synovation" - combining synergy and innovation to create the next generation of customer contact solutions. We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines. Specialized verticals include financial services, healthcare, insurance, telecommunications, energy, publishing and political advocacy/voter contact.
Contact:
SYNTELLECT - Syntellect's Customer Interaction Management solutions, including multi-channel contact center and speech-enabled self-service solutions, are the gold standard for contact centers in the government, insurance, financial services, healthcare, and utilities markets. Combined with world class professional services and our commitment to open standards, Syntellect provides enterprises with superior customer service solutions. Our success is measured by our ability to implement and continuously support solutions for our customers. Contact -
info@syntellect.com TALENTKEEPERS -
TalentKeepers®, with clients throughout the US and on four continents, is the #1
leader in award-winning call center solutions that get proven results in
reducing agent turnover and improving productivity. TalentKeepers' solutions
consistently achieve strong results by focusing on Retention Analytics,
Executive Engagement, the development of Retention Leadership skills for
supervisors and leaders, and by actively involving front-line employees in the
effort to boost retention and engagement. What did turnover cost you today?
TALISMA - Talisma is a leading provider of Customer Interaction
Management (CIM) solutions that enable companies to deliver a truly exceptional
customer experience.
TELEDIRECT INTERNATIONAL - TeleDirect offers a comprehensive and flexible business-to-consumer (B2C) customer relationship management (CRM) platform that helps companies increase revenues and develop their workforce. TeleDirect’s Liberation® platform provides three (3) fully integrated capabilities of Customer Interaction Management (CIM), CRM, and Workforce Optimization (WFO) technology. TELEFORMIX - ECHO is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any web services enabled platform. ECHO produces synchronized voice and screen recordings with “over the shoulder” screen clarity and integrates seamlessly with Avaya and Cisco switches in a turnkey solution. Teleformix offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture. ECHO is a feature rich and extremely affordable solution. For additional information, contact Teleformix at 1-800-513-4000, or visit www.teleformix.com Contact:
TELELANGUAGE - Telelanguage is committed
to providing the highest quality of over the phone interpretation services and
interpreter management software to our customers. Our services are available
24/7/365 days in over 150 languages.
THE PHONE COACH - The Phone Coach provides customized
phone training to improve telephone customer service in your
organization by improving the phone skills and telephone etiquette of
your team members. Services include customized training programs, call
audits, telephone customer service audits and reports, on-site
training, personalized coaching, and call scripting. UCN, Inc. - UCN, Inc. Provider of inContact, industry-leading, on demand customer
interaction management software that provides tools to improve the quality of
each customer contact experience and the productivity of those handling the
contacts. Our integrated suite of CIM software addresses the needs of such
organizations as customer service/support, sales force automation, marketing,
collections. To listen to customer focused webinars click to:
http://www.ucn.net/NewsEvents/Webinars/tabid/68/Default.aspx. To read our
customer case studies, please request the access information here:
http://www.ucn.net/NewsEvents/CustomerSpotlights/tabid/69/Default.aspx VERICON RESOURCES, INC - Vericon Resources is a certified, woman-owned business (WBENC) that provides background screening services for companies who understand the importance of managing risk in their employee hiring process. Since 1988, Vericon has been a leader in the background screening industry and continues to provide the best customer service to all of its U.S. and international clients. Vericon’s user-friendly, web-based applications FactsTrack Online, eEmployMe, and DirectCheck, gives you easy access to applicant reporting results 24 hours a day and an online application (branded with your company logo) which offers you the convenience of immediate application accessibility to identified candidates. There is no set up fee or charge to use Vericon's online applications - you pay only for services rendered. We offer today's best technology, without losing sight of the importance of responsiveness, customer service and follow up. Based on services requested, you can receive same day results!
Contact: VPI (Voice Print International,
Inc.) - Capturing Real Time Intelligence. Delivering Real Time
Results. For more information about these companies, visit our
Resource Directory/Buyer's Guide. |
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