Call Center Times Wednesday
August 27, 2008

"The Leading Source of Call Center Leads, News and Job Openings."

Buyer's Guide Directory

CRM Consulting
Call Center Outsourcing
Call Center Technology
Back Office Services
Workforce Management
Software
Site Selection Services
Call Center Incentive Solutions
Call Center Training
Scripted Messaging
Voice and Data Solutions
Organizational Consulting
Customer Satisfaction
Monitoring and Recording Solutions
Do-Not-Call Solutions
Predictive Dialing Solutions
Executive Search
Investment Banking
Mystery Shopping and Remote Monitoring
Web Training
Call Center Consulting
IVR Technologies
Live Chat, Email Management, and Website Analytics
Call Center Skills Assessment
Call Center Employment Testing
On-Demand Call Center Software
Language Proficiency Assessments
DNC Lists
Customer Interaction Management Solutions
Employee Performance Management
Online Information Resource
Online Education Resource
CRM Solutions
Online Certification
Real-Time Communication Services
Call Center Software
Web Self-Service Applications
Employee Retention
Voice Solutions
Desktop Integration
Staffing Solutions for Call Centers
Third Party Verification
Customer Survey Solutions
Computer Telephony Integration
Automatic Call Distribution
Buyer's Guide - Main

Scripted Messaging

The Phone Coach
The Phone Coach - The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training programs, call audits, telephone customer service audits and reports, on-site training, personalized coaching, and call scripting.

Contact:
Chris Young
Founder and President
The Phone Coach
116 North 5th Street
Bismarck, ND 58501
701-530-0806
866-988-7246
http://www.thephonecoach.com


AMTELCO eCreator
Create Custom WEB-BASED Agent Scripts Fast & Easy With eCreator by AMTELCO

eCreator Web-based Scripting provides flexibility and freedom!
Easily Accommodate:
• Remote Agents
• Branch Offices
• Networked Accounts
• Client Access
• Customer Self-Service

eCreator provides it all, giving you the power to take control of agent scripting and exceed your customers’ expectations. Create scripts on your own Intranet or on the Internet. Plus, eCreator’s web-based architecture makes it completely scalable to any size environment.
eCreator makes it easy through drag-and-drop script design and Web-based scripts make it easy for agents to process the most complex calls efficiently. Order Entry, Appointment Taking, Class Registration, CRM, Location Referral and much more.
For more information go to http://ecreator.amtelco.com, call us at (800)356-9148, (608)838-4194, e-mail us at info@amtelco.com

AMTELCO Call Center Innovations, On Call for Over 28 Years

Contact:
Jim Becker
4800 Curtin Drive
McFarland, WI  53558
Telephone: (800)356-9148 or (608)838-4194
Fax: (608)838-8367
E-mail: jim@amtelco.com
Internet: http://ecreator.amtelco.com




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The Leading Source of Call Center Leads, Job Openings and News!