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Buyer's Guide
Directory
Organizational
Consulting
 TalentKeepers®,
Inc. is the #1 leader in award-winning employee retention
and leadership development solutions that get proven results in reducing
turnover and improving productivity. We consult with call centers all over
the world, attacking turnover through organization, job, leader, and team
factors, cutting attrition and improving productivity.
Additionally, TalentKeepers' Web-based solutions consistently achieve
strong results by focusing on the relationship between employees and their
leaders through a proven system called RetentionWorks™, winner of ACCE’s
“Best in Show” award. RetentionWorks™ is an integrated solution actively
engaging leaders and team members through the use of assessment and
diagnostic tools, development modules, support tools, and processes to
help monitor the drivers of turnover. With our help, you can build a
culture of retention that keeps your best talent, boosts productivity, and
cuts labor costs.
RetentionWorks™ includes a number of solutions, including:
• Retention Analytics and RetentionTrack® - measures, tracks, and reports
the impact of the critical factors that contribute to agent attrition
• Retention Leadership Series - leads people and organizations with the
explicit intent of improving employee retention and productivity, builds
positive relationships that contribute to reducing unwanted turnover, and
encourages employees to be fully engaged in their work
• Employee Engagement Series – actively engages employees in retention
strategies that leads to a culture of retention and team building
• And much more
For more information, please visit our Web site at
www.talentkeepers.com or
contact us at
RetentionSolutions@talentkeepers.com.
 AlignMark,
Inc.
AlignMark,
Inc. is a leading provider of innovative human resource products and
services created to assist call centers improve their revenues,
profits and other key operating metrics through improved talent
acquisition & deployment; talent development; talent benchmarking &
certification; and talent affirmation & differentiation. Our vision
is to help our call center clients optimize their investment in
human capital by offering leading-edge, cost-effective solutions to
their most challenging business problems (e.g., low unemployment,
aging workforce, job growth, turnover, etc.). Through our expertise
-as leading industrial/organizational psychologists and
technologists, proven products and custom solutions, we are able to
help our clients achieve and sustain both a “mindset” and real
capability to implement and consistently execute talent management
strategies and practices which yield impressive improvement in the
key metrics that determine their success.
AlignMark, Inc. has been a leader in the human capital field for
over 30 years, having pioneered the introduction and application of
employee and management assessment (for selection and development)
in the workplace that dates back to the original assessment center
work at AT&T in the late 1960’s. Since then, AlignMark has assessed
hundreds of thousands of employees using it’s technology-based
assessment solutions. The AccuVision Call Center Simulator is the
most recent edition to AlignMark’s growing family of
technology-based assessment solutions. Why should you use this
powerful assessment tool to select and develop your agents?
1. Greater Accuracy in Hiring…2 to 3 times more predictive of
performance than other typical assessments.
2. Reduces Turnover
3. Streamlines the selection process (i.e., time to fill and
cost-per-hire are reduced)
4. Compliant with EEO/ADA requirements.
The AccuVision Call Center Simulator is often combined with
AlignMark’s proprietary web-based agent sourcing and screening
system (called AccuWeb) as an integrated agent acquisition and
deployment system that yields a significant increase in the number
of qualified, interested and talented agents. The combined system is
user-friendly, administratively simple, powerfully predictive and
ultimately, all the key metrics you use to measure the overall
success of your call center are positively impacted.
For more information:
Visit:
www.alignmark.com
E-Mail:
jmattone@alignmark.com
Call: 800-682-4587 (x3525) or 407-659-3525
Write: John S. Mattone
AlignMark, Inc.
1057 Maitland Center Commons Blvd., Ste 200
Maitland, FL 32751
Richardson
 Richardson
is a leading sales training and consulting firm. We deliver a blended
learning solution both in person or online that incorporates a unique
process of high impact coaching to individuals and teams. For over 25
years we have worked with global organizations to develop sales and sales
service training solutions that improve bottom-line results. Our
proprietary coaching methodology and customization process provide us with
an unparalleled set of tools to develop a training solution that aligns to
your sales strategies.
For Call Centers, Richardson offers Richardson QuickSkills - a series of
highly interactive web-based training courses. Comprised of sales,
negotiations, telephone selling and customer service, these four-star
rated courses leverage the strengths of Web-based learning to create a
high impact, interactive eLearning experience for Call Center Agents.
Richardson QuickSkills follow a time-tested, successful training
philosophy of "learning by doing." As users work through high impact
learning modules, they will face real-life challenges, experience
immediate application, and receive intensive coaching and feedback to
foster behavior change and improve performance.
Contact: Jim Brodo - jim.brodo@richardson.com
Bigby, Havis &
Associates, Inc.
 Our SELECT
Associate Screening System is a family of short, validated pre-employment
tests measuring personality characteristics and integrity associated with
high performance in a number of jobs to include those focused on the Call
Center industry. We have industry specific versions for:
• Inbound Service
• Inbound Sales
• Outbound Sales
• Help Desk
Let SELECT for Call Centers help you identify those individuals who are
optimistic and resilient, show customer sensitivity, lead customers
effectively to a close, and respond positively to objective performance
measures.
Additional modules screen for basic abilities, job task willingness, and
counterproductive work behaviors. Reports include interview probes,
structured interview guide, and a hiring decision guide. Summary reporting
is available to track adverse impact. SELECT can match your organization’s
structure with different permissions and authority to perform specific
functions. It can be customized to meet your needs.
Email: kcapelle@bigby.com
12750 Merit Drive, Suite 660
Dallas, TX 75251
Telephone: 972-233-6055 x.110
Fax: 972-233-3154
Website:
www.envision.bigby.com
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