August 27, 2008
"The Leading Source of Call Center Leads, News and Job Openings."
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Wednesday August 27, 2008 |
"The Leading Source of Call Center Leads, News and Job Openings." |
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Buyer's Guide Directory Customer Satisfaction
Contact -
info@syntellect.com
UCN-Customer Satisfaction Research
American Customer Care Operating as a privately owned corporation since 1986, ACC has consistently invested in cutting edge technology that allows our agents to correspond with your customers in the most efficient, and effective, manner possible. We have the capability of developing customized solutions for your customer contacts or can tap into pre-existing interfaces currently being utilized by your staff (or current outsourcer) if preferred. American Customer Care operates a total of seven centers (located in the states of Pennsylvania, Texas, Iowa and Connecticut) in communities with a great work ethic. We have deliberately positioned ourselves in geographic locations that provide high quality and low cost labor. The end result is that ACC is typically at the lower end of the scale from a pricing standpoint without sacrificing the high-end customer correspondence that you would expect from a partner. In total, ACC offers over 1,500 web-enabled workstations and 1,600 IVR ports to help service our clients. Our facilities provide us with sufficient workstation size to accommodate nearly all programs we are considered for. While we do have the capacity to service volume oriented accounts this does not stand in the way of our Account Management team from servicing you as if you were our only client. ACC's contact centers are equipped with a software based phone switch that provides us with the most current switch technology available today. Through the use of our technology, and our vast outbound market research workload, ACC is in the unique position of offering a shared agent solution which differs from most outsourcers. Most companies today do not have the consistent call volume needs to justify paying for dedicated agents. In general, a shared agent solution is ideal in these cases since you would only pay for the time that our agent is handling inquiries from your customers. Most outsourcers will selfishly combine 4, 5 even up to 10 inbound programs of this nature to ensure agent talk time is significant each hour. ACC, however, combines your 1 inbound program with 1 outbound program (our market research work) which results in a much higher level of competency at the agent level as they are not trying to digest the product knowledge for up to 10 companies. This results in a more knowledgeable agent representing your company. Please feel free to ask us to elaborate on this solution. The members of our executive team average over 15 years of experience in contact center management and support, covering many industries and a myriad of inbound and outbound programs. With all of the diversity of their experience, the one constant is their dedication to excellence and quality with each new project we undertake. We develop long-term partnerships with our clients to deliver world-class results across a full range of services including the following:
If maximizing the expenditures related to your client base (through up and cross-sells) or retaining those customers for years to come is your objective you should consider American Customer Care. Please let us know about the challenges that your company faces and allow our experts to design a solution to make your job easier for you today. Contact:
Jeff Velodota
jvelodot@americancustomercare.com
Vice President of Customer
Service
American Customer Care, Inc.
127 Abercorn St., Suite 307
Savannah, GA 31410
Intelemedia
Communications, Inc.
At Random
Communications
We offer third party remote call monitoring to analyze prerecorded
calls using our client’s recording system or we can record live calls
remotely. Our telephone mystery shopping solution works well for
smaller locations and allows for the ability to shape the direction of
the call for specific training purposes. All of our programs are
designed to provide objective, impartial observations to measure the
quality of service provided by your representatives. Calls are scored
by our experienced call analysts and reporting is easily accessed
through the web. Richardson |
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Copyright © 2008 Call Center Times
UCN
is a provider of on-demand contact center software and business
telecommunication services delivered over the UCN™ national VoIP
network. UCN’s inContact® supports a number of solution areas, including
multi-site customer support operations, customer service groups with
at-home workers, inside sales, collections, direct response marketing
applications, reservation operations, answering services and outsourced
call center companies. Since UCN is a managed hosted services provider,
when you implement advanced contact handling services from UCN, you gain
access to a wide range of features and functions that can be applied in
a custom application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods. 
American Customer Care (ACC) is a premier provider of high quality
customer contact center services. We staff our centers with the
friendliest representatives, utilize the latest technology and
provide grade-A service at a price that is hard to beat.
Intelemedia
is a leading provider of call center technology, from a single
"point solution" (like IVR or call recording) to a fully-integrated
contact center ("everything down to the agent"). We provide the
infrastructure, either hosted or on-site, but focus on our clients'
needs at the business level. To that end, we do not offer a "shrink
wrapped" solution, but rather a modular approach of pre-integrated
building blocks, easily combined and customized to deploy the ideal
solution. 
Telephone
Performance Assessment Services
Richardson is a leading sales training and consulting firm. We deliver
a blended learning solution both in person or online that incorporates
a unique process of high impact coaching to individuals and teams. For
over 25 years we have worked with global organizations to develop
sales and sales service training solutions that improve bottom-line
results. Our proprietary coaching methodology and customization
process provide us with an unparalleled set of tools to develop a
training solution that aligns to your sales strategies.