Intelemedia Communications, Inc.
Intelemedia is a leading provider of call center technology, from a single "point solution" (like IVR or call recording) to a fully-integrated contact center ("everything down to the agent"). We provide the infrastructure, either hosted or on-site, but focus on our clients' needs at the business level. To that end, we do not offer a "shrink wrapped" solution, but rather a modular approach of pre-integrated building blocks, easily combined and customized to deploy the ideal solution.

Callport(tm), our fully-integrated contact center, is built on our proven carrier-grade platform and provides "everything down to the agent". Provided as a managed service, either hosted or on-site, Callport's extensive collection of pre-integrated modular components allows a great deal of flexibility to meet the needs of any contact center, without requiring the expensive and time-consuming custom integration usually associated with advanced contact center technology. With its ability to interface with virtually any third-party system, support for at-home agents and multi-location centers, infinite scalability, and little or no capital costs, Callport is the last technology upgrade you will ever need.

Pre-integrated modular solutions, available as part of Callport or stand-alone) include:
Ad2Action(tm) lead capture, real-time payment processing, and intelligent "best agent" call routing
AgentScript(tm) web-based, multi-lingual agent scripting with support for complex business logic and in-script call control
CallAssure(tm) call monitoring, recording, archiving, and analytics for quality, training, and compliance
CallSight(tm) real-time post-call surveys to monitor customer perception of call center interactions
CrisisLink(tm) on-demand solution for personnel location, notification, and communications during emergency events
FaxHost(tm) high-volume inbound/outbound fax management and distribution
TellWhere(tm) dealer/office locators with variable geo-precision and real-time geo-based call routing
VoiceVerify(tm) compliant, fully-automated third-party verification solution
WebQueue(tm) increases customer satisfaction and reduces long-distance costs associated with long queue times

Point solutions and other foundational technology include:
ACD, CTI, PBX, and other "basic building blocks"
Support for SIP, T.38, G.711, G.729ab, etc.
Custom speech and IVR applications
Packaged and custom conferencing solutions
Outbound interactive notification, polling, and surveys
Toll-Free number management (Intelemedia is a certified RespOrg)
Predictive/power dialing

Intelemedia contact information:
+1-800-300-2150
http://www.intelemedia.com

SER’s depth and breadth of experience in the outbound teleservices industry is unparalleled.  With 28 U.S. and 8 internationally issued patents, SER continues to deliver new technologies and functionality to the market.  Most recently, SER has received industry awards for its next-generation predictive dialer, the TSP500™, and automated quality assurance solution, SERTAINTY™.

Working in conjunction with third party call recording systems, SERTAINTY combines advanced speech recognition technology with user-defined business rules to deliver fully automated quality assurance.  SERTAINTY enables contact centers to listen to 100% of their calls and analyze every customer interaction.  Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, SERTAINTY performs highly accurate, automated evaluations of all customer interactions and only flags calls that actually need to be reviewed by a supervisor. 

SERTAINTY provides a cost efficient way to analyze 100% of recorded calls to provide a true measurement of quality assurance by scoring calls against a set of key performance indicators—ensuring agents follow required scripts, do not use inappropriate language, and deliver professional and courteous customer service.