August 27, 2008
"The Leading Source of Call Center Leads, News and Job Openings."
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Wednesday August 27, 2008 |
"The Leading Source of Call Center Leads, News and Job Openings." |
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Buyer's Guide Directory Call Center Outsourcing
Through our Contact Centers solutions, we are devoted to helping you gain a competitive advantage. Our industry leading combination of technology, training, processes and passionate people allows you to outperform your competition. As a strategic partner, Inktel adopts your brand identity as its own. Our clients become an extension of our family. Contact Center services:
• Outbound Sales
Alorica
Inc. is a leading customer service management provider
that supports the entire customer lifecycle from front-office
customer interaction to back-office reverse logistics. Our call
centers are located in North America and Philippines.
Through our global
contact centers, depot repair and parts fulfillment facilities,
Alorica provides best-in-class service management, technology,
people and process that help you maximize customer satisfaction.
OKS-Ameridial
Worldwide
American Customer Care Operating as a privately owned corporation since 1986, ACC has consistently invested in cutting edge technology that allows our agents to correspond with your customers in the most efficient, and effective, manner possible. We have the capability of developing customized solutions for your customer contacts or can tap into pre-existing interfaces currently being utilized by your staff (or current outsourcer) if preferred. American Customer Care operates a total of seven centers (located in the states of Pennsylvania, Texas, Iowa and Connecticut) in communities with a great work ethic. We have deliberately positioned ourselves in geographic locations that provide high quality and low cost labor. The end result is that ACC is typically at the lower end of the scale from a pricing standpoint without sacrificing the high-end customer correspondence that you would expect from a partner. In total, ACC offers over 1,500 web-enabled workstations and 1,600 IVR ports to help service our clients. Our facilities provide us with sufficient workstation size to accommodate nearly all programs we are considered for. While we do have the capacity to service volume oriented accounts this does not stand in the way of our Account Management team from servicing you as if you were our only client. ACC's contact centers are equipped with a software based phone switch that provides us with the most current switch technology available today. Through the use of our technology, and our vast outbound market research workload, ACC is in the unique position of offering a shared agent solution which differs from most outsourcers. Most companies today do not have the consistent call volume needs to justify paying for dedicated agents. In general, a shared agent solution is ideal in these cases since you would only pay for the time that our agent is handling inquiries from your customers. Most outsourcers will selfishly combine 4, 5 even up to 10 inbound programs of this nature to ensure agent talk time is significant each hour. ACC, however, combines your 1 inbound program with 1 outbound program (our market research work) which results in a much higher level of competency at the agent level as they are not trying to digest the product knowledge for up to 10 companies. This results in a more knowledgeable agent representing your company. Please feel free to ask us to elaborate on this solution. The members of our executive team average over 15 years of experience in contact center management and support, covering many industries and a myriad of inbound and outbound programs. With all of the diversity of their experience, the one constant is their dedication to excellence and quality with each new project we undertake. We develop long-term partnerships with our clients to deliver world-class results across a full range of services including the following:
If maximizing the expenditures related to your client base (through up and cross-sells) or retaining those customers for years to come is your objective you should consider American Customer Care. Please let us know about the challenges that your company faces and allow our experts to design a solution to make your job easier for you today. Contact:
Jeff Velodota
jvelodot@americancustomercare.com
Vice President of Customer
Service
American Customer Care, Inc.
127 Abercorn St., Suite 307
Savannah, GA 31410
Synergy
Solutions
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Copyright © 2008 Call Center Times
Quick News Search
OKS-Ameridial Worldwide was founded in 1987 and is a premier global
provider of contact center and business process outsourcing
solutions. OKS-Ameridial provides a comprehensive mix of
Business-to-Business and Business-to-Consumer customer relationship
management solutions that help its clients increase their revenue
and profitability. From customer acquisition to retention and
growth, from customer service to customized market research, OKS-Ameridial
delivers a fully integrated suite of solutions using its global
network of onshore, near-shore and offshore operations. 
American Customer Care (ACC) is a premier provider of high quality
customer contact center services. We staff our centers with the
friendliest representatives, utilize the latest technology and
provide grade-A service at a price that is hard to beat.
Synergy
Solutions is an outsourced provider of premier customer contact services
that has been continuously recognized for its commitment to quality and
ethical teleservices and customer care. Our mission is described as "Synovation"
- combining synergy and innovation to create the next generation of
customer contact solutions. We employ the power of team and the spirit
of innovation to provide our clients with flexible applications and
speed to market and this winning combination has fueled our rapid
growth. Synergy Solutions offers inbound and outbound live agent call
center solutions from seven U.S. facilities including full bi-lingual
Spanish and French capabilities as well as access to over 4000 seats in
the Philippines. Specialized verticals include financial services,
healthcare, insurance, telecommunications, energy, publishing and
political advocacy/voter contact.