November 21, 2008
"The Leading Source of Call Center Leads, News and Job Openings."
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Friday November 21, 2008 |
"The Leading Source of Call Center Leads, News and Job Openings." |
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Buyer's Guide Directory Mystery Shopping
and Remote Monitoring
Groupe Impress Plus The training is an intensive course on customer service covering all
aspects such as: phone techniques, customer contact center etiquette,
evaluation methods, customer retention techniques, coping with stress,
as well as the basic computer skills in the workplace.
Groupe Impress Plus Inc
At Random
Communications
We offer third party remote call monitoring to analyze prerecorded
calls using our client’s recording system or we can record live calls
remotely. Our telephone mystery shopping solution works well for
smaller locations and allows for the ability to shape the direction of
the call for specific training purposes. All of our programs are
designed to provide objective, impartial observations to measure the
quality of service provided by your representatives. Calls are scored
by our experienced call analysts and reporting is easily accessed
through the web. |
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Copyright © 2008 Call Center Times
Groupe Impress Plus is a Call Center
performance service company. Our goal for your organisation is to
increase your overall Call Center performance and your bottom line
profitability by increasing the quality, productivity, employee
retention rate and facilitate promoting from within. This will lead to
IMPRESSive customer service, therefore making the customer’s
experience one he looks forward to repeat!! 
Telephone
Performance Assessment Services