Call Center Times Wednesday
August 27, 2008

"The Leading Source of Call Center Leads, News and Job Openings."

Buyer's Guide Directory

CRM Consulting
Call Center Outsourcing
Call Center Technology
Back Office Services
Workforce Management
Software
Site Selection Services
Call Center Incentive Solutions
Call Center Training
Scripted Messaging
Voice and Data Solutions
Organizational Consulting
Customer Satisfaction
Monitoring and Recording Solutions
Do-Not-Call Solutions
Predictive Dialing Solutions
Executive Search
Investment Banking
Mystery Shopping and Remote Monitoring
Web Training
Call Center Consulting
IVR Technologies
Live Chat, Email Management, and Website Analytics
Call Center Skills Assessment
Call Center Employment Testing
On-Demand Call Center Software
Language Proficiency Assessments
DNC Lists
Customer Interaction Management Solutions
Employee Performance Management
Online Information Resource
Online Education Resource
CRM Solutions
Online Certification
Real-Time Communication Services
Call Center Software
Web Self-Service Applications
Employee Retention
Voice Solutions
Desktop Integration
Staffing Solutions for Call Centers
Third Party Verification
Customer Survey Solutions
Computer Telephony Integration
Automatic Call Distribution
Buyer's Guide - Main

Web Training

Phone Pro
Leaders in Telephone Skills Training for 20 years, Phone Pro has dynamic web seminars available 24/7 as well as onsite, customized training programs. Customer Service, Sales, Up Sell/Cross Sell, Coaching, Receptionists and more. Our clients are worldwide and include many Fortune 500 companies. We have the most knowledgeable, energetic and inspiring trainers in the business along with fun, exciting and highly effective training courses. We put an end to the notion that learning has to be dull!

Online Web Seminars that are convenient and budget friendly “The Core Four” – A Four Part Customer Service Series that covers basic etiquette, call control, angry callers, voice tone, vocabulary choices and much more! All of the techniques necessary for outstanding customer service. Go to our Web Seminar page to learn more about all four seminars: http://www.phonepro.com/training_web.html

Onsite highly interactive Instructor-Lead Training that is customized for your company and tailored to your needs Customer Service Coaching for Management/Supervisors One-on-One Coaching Sessions for Frontline Agents Coaching for In-house programs Relationship Selling Up/Cross Selling Team Building Train-the-Trainer/Licensing Go to our website www.phonepro.com or give us a call at 800-888-4893 to learn more about our interactive, lasting and FUN programs……all designed to bring you training that works and set your organization up for success!

Lisa Raven
PHONE PRO
Leaders in Telephone Skills Training
800-888-4893
www.phonepro.com




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The Leading Source of Call Center Leads, Job Openings and News!