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Buyer's Guide Directory
IVR Technology
 ASA
Solutions provides speech-enabled self-service solutions
for contact center in the insurance, utilities, financial services,
healthcare, and government markets. We deliver to enterprises a
superior customer service solution. ASA consults and gathers
requirements, completes the design, develops and deploys the IVR
system application on-site or through a hosting service, while
managing the entire IVR software project for our customers. Our
development expertise includes Genesys, Avaya, Intervoice, Nortel, and
Envox.
Contact:
Cheryl Williams
Vice President, Sales
ASA Solutions, Inc
Telephone: 888.301.8174
E-mail:
cwilliams@asasolutions.com
Website: www.asasolutions.com
 ShoutPoint's IVR platform is
the perfect solution for interactive communication with your target
audience. Our IVR system uses auto dialer and predictive dialing to
reach recipients by either sending out a message or eliciting
interactions and feedback. The results are quite impressive.
ShoutPoint gives you the ability to enjoy full control without having
to own and manage the requisite software, hardware and phone lines.
Results are live and you receive reports specifying the call detail to
verify that calls are made. Our on-demand inbound and outbound mass
notification system also provides all the benefits and features of an
in-house IVR system without a large investment in equipment, software,
or support costs.
We invested heavily in building a uniquely robust network and IVR
platform. Redundancy, security and state of the art backbones were
imperative building blocks to delivering the best infrastructure in
the industry and having the ability to scale with clients as they
grow.
Interactive Communication on Demand
- Voice Messaging with digit press
through capability to your contact center
- IVR customization
- API integration to your CRM
- Predictive dialing
- Stress test your network to make
sure incoming and outgoing calls are functioning properly
Contact us today at 877-ShoutPt
(877-746-8878)
 Syntellect's
Customer Interaction Management solutions, including multi-channel
contact center and speech-enabled self-service solutions, are the gold
standard for contact centers in the government, insurance, financial
services, healthcare, and utilities markets. Combined with world class
professional services and our commitment to open standards, Syntellect
provides enterprises with superior customer service solutions. Our
success is measured by our ability to implement and continuously
support solutions for our customers.
Contact -
info@syntellect.com
800.788.9733
 ANGEL.COM
- Angel.com is a leading provider of
IVR and
call center
solutions. As organizations seek to balance providing high quality
customer service with managing costs, Angel.com provides a flexible
and cost-effective application to meet both individual business and
customer needs. Angel.com’s solutions are built, deployed and managed
entirely through a web browser, requiring no additional investment in
hardware, software or human resources – at prices low enough to
generate immediate ROI. A fully-hosted solution, Angel.com helps
organizations of all kinds to deliver a complete IVR or call center
experience in hours or days, not weeks or months.
Angel.com
has enabled more than 1,600 customers, including Raytheon, Kellogg’s
and Reebok, to easily create world-class speech-enabled solutions such
as
Customer Surveys,
Order lines,
Payment Lines and automated
Name & Address Capture applications. To find out how Angel.com
can benefit your business, please visit
http://www.angel.com or call 888-MyAngel.
UCN-IVR Systems
 UCN
is a provider of on-demand contact center software and business
telecommunication services delivered over the UCN™ national VoIP
network. UCN’s inContact® supports a number of solution areas,
including multi-site customer support operations, customer service
groups with at-home workers, inside sales, collections, direct
response marketing applications, reservation operations, answering
services and outsourced call center companies. Since UCN is a
managed hosted services provider, when you implement advanced
contact handling services from UCN, you gain access to a wide range
of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
UCN’s hosted Interactive Voice Response (IVR) systems offer
affordable, pay-by-the-month services that meet or exceed what you
traditionally get from expensive IVR systems that “bolt-on” to
existing onsite PBX or phone systems. UCN’s IVR gives you access to
all the traditional IVR features, such as: “press 1 for sales,” but
also access to intricate integrated database features allowing
customers to self-service, or businesses to create automated systems
that alert customers when their credit card is about to expire. Call
flows can be programmed so that calls are routed by skill,
time-of-day, or geographic proximity to the call origination point.
Agents can be working in-office or at-home, inContact views
geographically dispersed groups as one unified team, for all types
of contacts – voice, email, fax or chat. You can program an
application to record every X call. Supervisors can remotely monitor
live calls or listen to recorded calls when they have time.
Real-time and historical reports are available. InControl, a
drag-and-drop programming tool is available for creating custom call
handling flows. InContact supplements existing, onsite PBX systems
with inNetwork® call-handling services, bringing advanced IP
services to the customer site, without requiring the customer to
upgrade to IP-based onsite equipment. UCN customers pay
by-the-month. No large upfront capex is required. Using inNetwork
services, customers can quickly scale up or down to meet capacity
requirements driven by unexpected business opportunity, short-term
projects or seasonal fluctuations.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762
Intelemedia
Communications, Inc.
 Intelemedia
is a leading provider of call center technology, from a single
"point solution" (like IVR or call recording) to a fully-integrated
contact center ("everything down to the agent"). We provide the
infrastructure, either hosted or on-site, but focus on our clients'
needs at the business level. To that end, we do not offer a "shrink
wrapped" solution, but rather a modular approach of pre-integrated
building blocks, easily combined and customized to deploy the ideal
solution.
+1-800-300-2150
http://www.intelemedia.com
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