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Buyer's Guide Directory
On-Demand Call
Center Software
 Syntellect's
Customer Interaction Management solutions, including multi-channel
contact center and speech-enabled self-service solutions, are the gold
standard for contact centers in the government, insurance, financial
services, healthcare, and utilities markets. Combined with world class
professional services and our commitment to open standards, Syntellect
provides enterprises with superior customer service solutions. Our
success is measured by our ability to implement and continuously
support solutions for our customers.
Contact -
info@syntellect.com
800.788.9733
 ANGEL.COM
- Angel.com is a leading provider of
IVR and
call center
solutions. As organizations seek to balance providing high quality
customer service with managing costs, Angel.com provides a flexible
and cost-effective application to meet both individual business and
customer needs. Angel.com’s solutions are built, deployed and managed
entirely through a web browser, requiring no additional investment in
hardware, software or human resources – at prices low enough to
generate immediate ROI. A fully-hosted solution, Angel.com helps
organizations of all kinds to deliver a complete IVR or call center
experience in hours or days, not weeks or months.
Angel.com has enabled more than 1,600 customers, including Raytheon,
Kellogg’s and Reebok, to easily create world-class speech-enabled
solutions such as
Customer Surveys,
Order lines,
Payment Lines and automated
Name & Address Capture applications. To find out how Angel.com
can benefit your business, please visit
http://www.angel.com or call 888-MyAngel.
Intelemedia
Communications, Inc.
 Intelemedia
is a leading provider of call center technology, from a single
"point solution" (like IVR or call recording) to a fully-integrated
contact center ("everything down to the agent"). We provide the
infrastructure, either hosted or on-site, but focus on our clients'
needs at the business level. To that end, we do not offer a "shrink
wrapped" solution, but rather a modular approach of pre-integrated
building blocks, easily combined and customized to deploy the ideal
solution.
Callport(tm), our fully-integrated contact center, is built on our
proven carrier-grade platform and provides "everything down to the
agent". Provided as a managed service, either hosted or on-site,
Callport's extensive collection of pre-integrated modular components
allows a great deal of flexibility to meet the needs of any contact
center, without requiring the expensive and time-consuming custom
integration usually associated with advanced contact center
technology. With its ability to interface with virtually any
third-party system, support for at-home agents and multi-location
centers, infinite scalability, and little or no capital costs,
Callport is the last technology upgrade you will ever need.
Pre-integrated modular solutions, available as part of Callport or
stand-alone) include:
Ad2Action(tm) lead capture, real-time payment processing, and
intelligent "best agent" call routing
AgentScript(tm) web-based, multi-lingual agent scripting with
support for complex business logic and in-script call control
CallAssure(tm) call monitoring, recording, archiving, and analytics
for quality, training, and compliance
CallSight(tm) real-time post-call surveys to monitor customer
perception of call center interactions
CrisisLink(tm) on-demand solution for personnel location,
notification, and communications during emergency events
FaxHost(tm) high-volume inbound/outbound fax management and
distribution
TellWhere(tm) dealer/office locators with variable geo-precision and
real-time geo-based call routing
VoiceVerify(tm) compliant, fully-automated third-party verification
solution
WebQueue(tm) increases customer satisfaction and reduces
long-distance costs associated with long queue times
Point solutions and other foundational technology include:
ACD, CTI, PBX, and other "basic building blocks"
Support for SIP, T.38, G.711, G.729ab, etc.
Custom speech and IVR applications
Packaged and custom conferencing solutions
Outbound interactive notification, polling, and surveys
Toll-Free number management (Intelemedia is a certified RespOrg)
Predictive/power dialing
Intelemedia contact information:
+1-800-300-2150
http://www.intelemedia.com
UCN-Hosted Call Center Software
 UCN is a provider
of on-demand contact center software and business telecommunication
services delivered over the UCN™ national VoIP network. UCN has
integrated it’s advanced contact handling applications, called
inContact®, with its telecommunications products –dedicated voice T1
(the Intelligent-T™), switched 1+ service and toll free numbers,
enabling our customers to improve the quality of their customer
contacts and the productivity of their reps.
Today, the product is supporting a number of solution areas,
including multi-site customer support operations, customer service
groups with at-home workers, inside sales, collections, direct
response marketing applications, reservation operations, answering
services and outsourced call center companies. Since UCN is a
managed hosted services provider, when you implement advanced
contact handling services from UCN, you gain access to a wide range
of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
InContact supplements existing, onsite PBX systems with inNetwork®
call-handling services, bringing advanced IP services to the
customer site, without requiring the customer to upgrade to IP-based
onsite equipment. UCN customers pay by-the-month. No large upfront
capex is required. Using inNetwork services, customers can quickly
scale up or down to meet capacity requirements driven by unexpected
business opportunity, short-term projects or seasonal fluctuations.
In contrast, onsite solutions may sit idle between peak periods.
Because calls are managed within the network, on-hold calls are
queued in the network. Basic IVR or sophisticated self-service IVR
integrated with a customer’s CRM system are supported. Call flows
can be programmed so that calls are routed by skill, time-of-day, or
geographic proximity to the call origination point. Agents can be
working in-office or at-home, inContact views geographically
dispersed groups as one unified team, for all types of contacts –
voice, email, fax or chat. You can program an application to record
every X call. Supervisors can remotely monitor live calls or listen
to recorded calls when they have time. Real-time and historical
reports are available. InControl, a drag-and-drop programming tool
is available for creating custom call handling flows.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax . 888-983-3762
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