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Buyer's Guide Directory
Customer Interaction Management Solutions
 Amcat
- Smart Contact. Smart Business
Amcat provides a unified customer interaction communications
platform enabling companies to increase revenue, build productivity,
reduce costs, and improve the customer experience. We help companies
grow their business and adapt to change. Amcat provides:
- Tightly integrated suite of contact
center software applications united by SIP-based CTI
- Inbound contact routing
- ACD, skill-based routing
- IP Soft PBX for enterprise
communications on a single platform
- Self Service IVR, Speech
- Proactive outbound
- Predictive dialing, other dialing
modes
- Multi-channel contact
- Tightly integrated multi-channel
contact: Email, Web, Text
- Single point of control
- Digital recording
- Quality monitoring
- Real time statistics and reporting
With 15 years experience, only Amcat
delivers the combination of best-in-class unified inbound outbound
software with low total cost of ownership. The Amcat system is easy
to use, learn, manage and change. It’s rapidly configured and
deployed and can grow and scale with your business. Amcat provides
the reliability, expertise and value that make it the smart choice.
Contact Information:
Dudley Larus
VP Corporate Marketing
Amcat
300 Johnny Bench Drive
Oklahoma City, Oklahoma, USA
73104
dlarus@amcat.com
www.amcat.com
Mobile: 678-469-3479
800-364-5518
Fax: 405-216-8063
 Syntellect's
Customer Interaction Management solutions, including multi-channel
contact center and speech-enabled self-service solutions, are the gold
standard for contact centers in the government, insurance, financial
services, healthcare, and utilities markets. Combined with world class
professional services and our commitment to open standards, Syntellect
provides enterprises with superior customer service solutions. Our
success is measured by our ability to implement and continuously
support solutions for our customers.
Contact -
info@syntellect.com
800.788.9733
Talisma
 Talisma is a leading provider of Customer Interaction Management (CIM) solutions that enable companies to deliver a truly exceptional customer experience. Talisma’s CIM suite improves customer satisfaction through self-service, assisted service, and proactive service offerings. The Talisma suite includes:
Talisma Email™
Talisma Email empowers companies to manage large volumes of customer email. Customers get rapid, accurate, and consistent responses, increasing satisfaction.
Talisma Chat™
Talisma Chat allows companies to serve customers at the point of need, quickly reducing frustration, reducing costly phone costs, and driving cross-sell and up-sell opportunities.
Talisma Knowledgebase™
Talisma Knowledgebase enables companies to quickly give customers 24/7/365 information access using Web self-service. The powerful search engines ensure customers get rapid, accurate, and relevant responses. It also improves productivity by giving agents and employees common access to expert, real-time information.
Talisma Phone™
Talisma Phone empowers companies to build on their existing ACD and IVR infrastructure, adding a common interface and soft-phone technologies.
Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, Siemens, Sony, Sprint, TDK, T-Mobile, and the US Department of State. Talisma's headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific.
Contact Info:
Talisma
10900 N.E. 4th St., Suite #1510
Bellevue, WA 98004
425-688-3800 Main
425-688-3899 Fax
800.474.1149 Toll Free
sales@talisma.com
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