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Buyer's Guide Directory
Employee Performance Management
Talentkeepers
TalentKeepers®, with clients
throughout the US and on four continents, is the #1 leader in
award-winning call center solutions that get proven results in reducing
agent turnover and improving productivity. TalentKeepers' solutions
consistently achieve strong results by focusing on Retention Analytics,
Executive Engagement, the development of Retention Leadership skills for
supervisors and leaders, and by actively involving front-line employees
in the effort to boost retention and engagement. What did turnover cost
you today?
Contact us at www.TalentKeepers.com or 407.660.6041.
 DialResults®
C3 “Converged Communication Center”
Next Generation Solutions for Today’s Call Centers
DialResults® C3 Converged Communication Center is a powerful and
affordable communication platform for designing and managing today’s
growing call center, increasing call center revenues and improving
agent productivity. C3 is next generation software that runs on
today’s advanced hardware creating a seamlessly integrated solution.
C3 incorporates a powerful user interface for adding and customizing
contact data. The C3 script viewer allows agents to gather any amount
of data from the contact. By allowing a flexible binding of user data
to a contact, a call center is able to gather any amount of data,
segment the data, and manipulate the data all through a simple user
interface.
Available in Premise-based and Hosted formats, C3 supports multiple
contact center locations while still maintaining centralized
management. C3 provides connectivity at remote offices via VoIP
connections. VoIP support is also available for agents utilizing a
soft phone or USB Headsets.
C3 encompasses the broad functionality required by next-generation
call centers, including the ability to handle customer contacts in any
media and at the same time, facilitating fully-integrated predictive
dialing, skills based routing, monitoring/coaching, ACD and IVR,
advanced scripting, digital call recording and blended calling, all in
a flexible and scalable open architecture.
Contact DialResults® at:
www.dialresults.com
sales@dialresults.com
(888) 839-3613
UCN-Workforce Management Software
 UCN
is a provider of on-demand contact center software and business
telecommunication services delivered over the UCN™ national VoIP
network. UCN’s inContact® supports a number of solution areas,
including multi-site customer support operations, customer service
groups with at-home workers, inside sales, collections, direct
response marketing applications, reservation operations, answering
services and outsourced call center companies. Since UCN is a
managed hosted services provider, when you implement advanced
contact handling services from UCN, you gain access to a wide range
of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
UCN’s Workforce Management Software allows you to easily manage &
monitor agent work schedules, improve employee retention, implement
real time adherence tracking, achieve optimal service levels, reduce
labor costs, and much much more. Call flows can be programmed so
that calls are routed by skill, time-of-day, or geographic proximity
to the call origination point. Agents can be working in-office or
at-home, inContact views geographically dispersed groups as one
unified team, for all types of contacts – voice, email, fax or chat.
You can program an application to record every X call. Supervisors
can remotely monitor live calls or listen to recorded calls when
they have time. Real-time and historical reports are available.
InControl, a drag-and-drop programming tool is available for
creating custom call handling flows. InContact supplements existing,
onsite PBX systems with inNetwork® call-handling services, bringing
advanced IP services to the customer site, without requiring the
customer to upgrade to IP-based onsite equipment. UCN customers pay
by-the-month. No large upfront capex is required. Using inNetwork
services, customers can quickly scale up or down to meet capacity
requirements driven by unexpected business opportunity, short-term
projects or seasonal fluctuations.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762
 AlignMark,
Inc.
AlignMark,
Inc. is a leading provider of innovative human resource products and
services created to assist call centers improve their revenues,
profits and other key operating metrics through improved talent
acquisition & deployment; talent development; talent benchmarking &
certification; and talent affirmation & differentiation. Our vision
is to help our call center clients optimize their investment in
human capital by offering leading-edge, cost-effective solutions to
their most challenging business problems (e.g., low unemployment,
aging workforce, job growth, turnover, etc.). Through our expertise
-as leading industrial/organizational psychologists and
technologists, proven products and custom solutions, we are able to
help our clients achieve and sustain both a “mindset” and real
capability to implement and consistently execute talent management
strategies and practices which yield impressive improvement in the
key metrics that determine their success.
AlignMark, Inc. has been a leader in the human capital field for
over 30 years, having pioneered the introduction and application of
employee and management assessment (for selection and development)
in the workplace that dates back to the original assessment center
work at AT&T in the late 1960’s. Since then, AlignMark has assessed
hundreds of thousands of employees using it’s technology-based
assessment solutions. The AccuVision Call Center Simulator is the
most recent edition to AlignMark’s growing family of
technology-based assessment solutions. Why should you use this
powerful assessment tool to select and develop your agents?
1. Greater Accuracy in Hiring…2 to 3 times more predictive of
performance than other typical assessments.
2. Reduces Turnover
3. Streamlines the selection process (i.e., time to fill and
cost-per-hire are reduced)
4. Compliant with EEO/ADA requirements.
The AccuVision Call Center Simulator is often combined with
AlignMark’s proprietary web-based agent sourcing and screening
system (called AccuWeb) as an integrated agent acquisition and
deployment system that yields a significant increase in the number
of qualified, interested and talented agents. The combined system is
user-friendly, administratively simple, powerfully predictive and
ultimately, all the key metrics you use to measure the overall
success of your call center are positively impacted.
For more information:
Visit:
www.alignmark.com
E-Mail:
jmattone@alignmark.com
Call: 800-682-4587 (x3525) or 407-659-3525
Write: John S. Mattone
AlignMark, Inc.
1057 Maitland Center Commons Blvd., Ste 200
Maitland, FL 32751
Performix Technologies
 Performix Technologies is a world
leader in software and services for employee performance management. Our
industry-leading platform, Performix 4, is a powerful and dynamic performance
management solution designed to align individual employee performance with
corporate goals. Its unique combination of performance reporting, management,
and optimization provides you with the insight and knowledge needed to drive the
performance of your organization to new levels. This comprehensive solution
provides:
Performance Reporting
Automate the consolidation of performance data and provide timely feedback to
every level of your organization using personalized and configurable dashboards
and scorecards. This enables you to see how the performance of each employee and
department drives successful completion of KPIs and organizational goals.
Performance Management
Built on top of the foundation of Performance Reporting, Performance Management
automates, monitors & improves the processes that address employee and process
deficiencies.
Performance Optimization
Expands the breadth of Performance Management activities throughout all the
departments in your organization to include every employee & process in a
performance culture that drives optimum results throughout your company.
This unique and comprehensive solution delivers the opportunity to:
• Break down information silos and bring data together into a single data mart
• Empower your employees to understand and improve their own performance
• Ensure alignment between corporate goals and individual activities
• Drive better performance across your entire organization
Performix solutions are based upon the best practices derived from hundreds of
client implementations all over the world. Using the successes of our clients as
a benchmark, Performix has created combinations of products and services that
will enable clients to quickly and effectively improve the performance of their
employees and the processes that drive performance.
While our solutions provide value in any organization, Performix specializes in
the following vertical markets: telecommunications, financial services (banking,
insurance, etc), retail, and healthcare. In addition, any department within your
organization can benefit from our solutions: front office (call center, branch
office, store front), back office (applications, claims, fulfillment), staff and
management functions, and field sales.
Contact
info@performixtechnologies.com or 877-637-3063 extension 3530 for more
information.
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