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CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management issues including customer care, sales, lead generation, and technology. Today, the site offers a wide variety of resources for contact center professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the "event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts, roundtables, and other online events. In addition, the site offers a wide variety of resources for contact center professionals including white papers, case studies, a vendor directory, featured columns, free, offers, and online training classes. http://www.crmxchange.com

In 2007 mycrmexchange was created as a world wide networking space for contact center/customer care professionals where they can share their thoughts on operational and business issues with their peers. Participants will be able to contact their peers through various common denominators such as subject matter, location, etc. Each member receives their own ‘space’ on the site where they can create their own blogs, list their areas of interest and expertise, and upload photos, if they wish. Members will be able to blog in public forums where they can express their views on various issues and will be able to seek out other members in various groups by different profile information and subject matter. http://www.mycrmexchange.com

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