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Buyer's Guide Directory
CRM Solutions
 Alorica
Inc. is a leading customer service management provider
that supports the entire customer lifecycle from front-office
customer interaction to back-office reverse logistics. Our call
centers are located in North America and Philippines.
We deliver fully integrated solutions such as customer interaction
management, service logistics, depot and onsite repair services with
a focus on:
- Technical Support
- Customer Service
- Inbound Sales
Through our global
contact centers, depot repair and parts fulfillment facilities,
Alorica provides best-in-class service management, technology,
people and process that help you maximize customer satisfaction.
Contact us today to allow us to be your partner in success.
Alorica Inc.
14726 Ramona Avenue, 3rd Floor
Chino, CA 91710
Tel: (909) 606-3600
Fax: (909) 606-7708
info@alorica.com  TELEFORMIX
ECHO is a browser-based digital, VoIP and screen capture recording
solution - with an integrated CRM tool - designed to record,
evaluate, monitor and archive all customer interactions. The
available broad spectrum of Web Services provides a truly
Service-Oriented Architecture (SOA) allowing simple integration
between ECHO and any web services enabled platform. ECHO produces
synchronized voice and screen recordings with "over the shoulder"
screen clarity and integrates seamlessly with Avaya and Cisco
switches in a turnkey solution.
Teleformix offers customizable and highly scalable solutions to
seamlessly integrate into any existing business architecture.
ECHO is a feature rich and extremely affordable solution. For
additional information, contact Teleformix at 1-800-513-4000, or
visit www.teleformix.com
Contact:
Greg Manhoff/Director of World Wide Sales
2100 Golf Road - Suite 460
Telephone: (847)472-5338
Fax: (847)640-1328
E-mail: gmanhoff@teleformix.com
Internet: www.teleformix.com
U CN-Customer Satisfaction Research
UCN
is a provider of on-demand contact center software and business
telecommunication services delivered over the UCN™ national VoIP
network. UCN’s inContact® supports a number of solution areas,
including multi-site customer support operations, customer service
groups with at-home workers, inside sales, collections, direct
response marketing applications, reservation operations, answering
services and outsourced call center companies. Since UCN is a
managed hosted services provider, when you implement advanced
contact handling services from UCN, you gain access to a wide range
of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
UCN’s newest addition, Echo, allows contact centers to improve agent
behavior with immediate customer satisfaction research. By utilizing
customer service surveys following inbound calls, contact centers
are able to drive agent behavior, provide instant service recovery,
and help company employees to what’s right. With Echo, a variety of
custom reports can be generated, allowing reps to view customer
reactions in real-time, and breakdown essential customer feedback
into meaningful, actionable information. InContact supplements
existing, onsite PBX systems with inNetwork® call-handling services,
bringing advanced IP services to the customer site, without
requiring the customer to upgrade to IP-based onsite equipment. UCN
customers pay by-the-month. No large upfront capex is required.
Using inNetwork services, customers can quickly scale up or down to
meet capacity requirements driven by unexpected business
opportunity, short-term projects or seasonal fluctuations. Call
flows can be programmed so that calls are routed by skill,
time-of-day, or geographic proximity to the call origination point.
Agents can be working in-office or at-home, inContact views
geographically dispersed groups as one unified team, for all types
of contacts – voice, email, fax or chat.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762
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