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Buyer's Guide Directory
Web Self-Service
Applications
eGain
Communications Corporation
 eGain
Communications Corporation provides the most comprehensive and
proven customer service software suite for in-house or on-demand
deployment. Trusted by prominent enterprises and growing midsize
companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. 24
of the 50 largest global companies rely on eGain to transform their
traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. These hubs
enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process
efficiencies, and enhanced contact center performance.
eGain Service 7 (TM) software suite includes integrated,
best-in-class applications for web self-service through FAQs,
search, browse, guided help and virtual agent self-service, email
management, contact center knowledge management, live web
collaboration through chat and cobrowsing, automation of fax and
paper-based service interactions, case management and service
fulfillment. These robust applications are built on the eGain
Customer Interaction Hub Platform, a scalable next-generation
framework that includes end-to-end service process management,
knowledge management, multichannel, multisite contact center
management, and certified out-of-the-box integrations with leading
call center, content and business systems.
Contact:
eGain Communications Corporation
345 E. Middlefield Road
Mountain View, CA 94043
US: 800-821-4358
Europe: 44-1753-464646
Email: info@egain.com
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