Select News Category Archives Call Center Jobs General Call Center News Issues In the Workplace Tips and General Information

Buyer's Guide Directory

Voice Solutions

ANGEL.COM - Angel.com is a leading provider of IVR and call center solutions.  As organizations seek to balance providing high quality customer service with managing costs, Angel.com provides a flexible and cost-effective application to meet both individual business and customer needs.  Angel.com’s solutions are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources – at prices low enough to generate immediate ROI.   A fully-hosted solution, Angel.com helps organizations of all kinds to deliver a complete IVR or call center experience in hours or days, not weeks or months.

Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications.  To find out how Angel.com can benefit your business, please visit http://www.angel.com or call 888-MyAngel.


Intelemedia Communications, Inc.
Intelemedia is a leading provider of call center technology, from a single "point solution" (like IVR or call recording) to a fully-integrated contact center ("everything down to the agent"). We provide the infrastructure, either hosted or on-site, but focus on our clients' needs at the business level. To that end, we do not offer a "shrink wrapped" solution, but rather a modular approach of pre-integrated building blocks, easily combined and customized to deploy the ideal solution.

Callport(tm), our fully-integrated contact center, is built on our proven carrier-grade platform and provides "everything down to the agent". Provided as a managed service, either hosted or on-site, Callport's extensive collection of pre-integrated modular components allows a great deal of flexibility to meet the needs of any contact center, without requiring the expensive and time-consuming custom integration usually associated with advanced contact center technology. With its ability to interface with virtually any third-party system, support for at-home agents and multi-location centers, infinite scalability, and little or no capital costs, Callport is the last technology upgrade you will ever need.

Pre-integrated modular solutions, available as part of Callport or stand-alone) include:
Ad2Action(tm) lead capture, real-time payment processing, and intelligent "best agent" call routing
AgentScript(tm) web-based, multi-lingual agent scripting with support for complex business logic and in-script call control
CallAssure(tm) call monitoring, recording, archiving, and analytics for quality, training, and compliance
CallSight(tm) real-time post-call surveys to monitor customer perception of call center interactions
CrisisLink(tm) on-demand solution for personnel location, notification, and communications during emergency events
FaxHost(tm) high-volume inbound/outbound fax management and distribution
TellWhere(tm) dealer/office locators with variable geo-precision and real-time geo-based call routing
VoiceVerify(tm) compliant, fully-automated third-party verification solution
WebQueue(tm) increases customer satisfaction and reduces long-distance costs associated with long queue times

Point solutions and other foundational technology include:
ACD, CTI, PBX, and other "basic building blocks"
Support for SIP, T.38, G.711, G.729ab, etc.
Custom speech and IVR applications
Packaged and custom conferencing solutions
Outbound interactive notification, polling, and surveys
Toll-Free number management (Intelemedia is a certified RespOrg)
Predictive/power dialing

Intelemedia contact information:
+1-800-300-2150
http://www.intelemedia.com

Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com.

Click the following link for downloadable white papers, case studies, product information, etc.:http://www.envox.com/resources/index.asp

 

Have a news tip
or story angle?
Call (972)395-3225

About CCT
Contact CCT
Advertise with CCT

Sign up for our FREE e-mail newsletter!

Advanced
News Search