August 27, 2008
"The Leading Source of Call Center Leads, News and Job Openings."
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Wednesday August 27, 2008 |
"The Leading Source of Call Center Leads, News and Job Openings." |
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Buyer's Guide Directory Third Party
Verification
Vericon’s user-friendly, web-based applications FactsTrack Online, eEmployMe, and DirectCheck, gives you easy access to applicant reporting results 24 hours a day and an online application (branded with your company logo) which offers you the convenience of immediate application accessibility to identified candidates. There is no set up fee or charge to use Vericon's online applications - you pay only for services rendered.
We offer today's best technology, without losing sight of the
importance of responsiveness, customer service and follow up. Based on
services requested, you can receive same day results!
American Customer Care Operating as a privately owned corporation since 1986, ACC has consistently invested in cutting edge technology that allows our agents to correspond with your customers in the most efficient, and effective, manner possible. We have the capability of developing customized solutions for your customer contacts or can tap into pre-existing interfaces currently being utilized by your staff (or current outsourcer) if preferred. American Customer Care operates a total of seven centers (located in the states of Pennsylvania, Texas, Iowa and Connecticut) in communities with a great work ethic. We have deliberately positioned ourselves in geographic locations that provide high quality and low cost labor. The end result is that ACC is typically at the lower end of the scale from a pricing standpoint without sacrificing the high-end customer correspondence that you would expect from a partner. In total, ACC offers over 1,500 web-enabled workstations and 1,600 IVR ports to help service our clients. Our facilities provide us with sufficient workstation size to accommodate nearly all programs we are considered for. While we do have the capacity to service volume oriented accounts this does not stand in the way of our Account Management team from servicing you as if you were our only client. ACC's contact centers are equipped with a software based phone switch that provides us with the most current switch technology available today. Through the use of our technology, and our vast outbound market research workload, ACC is in the unique position of offering a shared agent solution which differs from most outsourcers. Most companies today do not have the consistent call volume needs to justify paying for dedicated agents. In general, a shared agent solution is ideal in these cases since you would only pay for the time that our agent is handling inquiries from your customers. Most outsourcers will selfishly combine 4, 5 even up to 10 inbound programs of this nature to ensure agent talk time is significant each hour. ACC, however, combines your 1 inbound program with 1 outbound program (our market research work) which results in a much higher level of competency at the agent level as they are not trying to digest the product knowledge for up to 10 companies. This results in a more knowledgeable agent representing your company. Please feel free to ask us to elaborate on this solution. The members of our executive team average over 15 years of experience in contact center management and support, covering many industries and a myriad of inbound and outbound programs. With all of the diversity of their experience, the one constant is their dedication to excellence and quality with each new project we undertake. We develop long-term partnerships with our clients to deliver world-class results across a full range of services including the following:
If maximizing the expenditures related to your client base (through up and cross-sells) or retaining those customers for years to come is your objective you should consider American Customer Care. Please let us know about the challenges that your company faces and allow our experts to design a solution to make your job easier for you today. Contact:
Jeff Velodota
jvelodot@americancustomercare.com
Vice President of Customer
Service
American Customer Care, Inc.
127 Abercorn St., Suite 307
Savannah, GA 31410
Intelemedia
Communications, Inc. |
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Copyright © 2008 Call Center Times
Vericon
Resources is a certified, woman-owned business (WBENC) that provides
background screening services for companies who
understand the importance of managing risk in their employee hiring
process. Since 1988, Vericon has been a leader in the
background screening industry and continues to provide the best
customer service to all of its U.S. and international clients. 
American Customer Care (ACC) is a premier provider of high quality
customer contact center services. We staff our centers with the
friendliest representatives, utilize the latest technology and
provide grade-A service at a price that is hard to beat.
Intelemedia
is a leading provider of call center technology, from a single
"point solution" (like IVR or call recording) to a fully-integrated
contact center ("everything down to the agent"). We provide the
infrastructure, either hosted or on-site, but focus on our clients'
needs at the business level. To that end, we do not offer a "shrink
wrapped" solution, but rather a modular approach of pre-integrated
building blocks, easily combined and customized to deploy the ideal
solution.