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Customer Survey Solutions

Syntellect's Customer Interaction Management solutions, including multi-channel contact center and speech-enabled self-service solutions, are the gold standard for contact centers in the government, insurance, financial services, healthcare, and utilities markets. Combined with world class professional services and our commitment to open standards, Syntellect provides enterprises with superior customer service solutions.  Our success is measured by our ability to implement and continuously support solutions for our customers.

Contact - info@syntellect.com
              800.788.9733

ANGEL.COM - Angel.com is a leading provider of IVR and call center solutions.  As organizations seek to balance providing high quality customer service with managing costs, Angel.com provides a flexible and cost-effective application to meet both individual business and customer needs.  Angel.com’s solutions are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources – at prices low enough to generate immediate ROI.   A fully-hosted solution, Angel.com helps organizations of all kinds to deliver a complete IVR or call center experience in hours or days, not weeks or months.

Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications.  To find out how Angel.com can benefit your business, please visit http://www.angel.com or call 888-MyAngel.

UCN-Customer Service Survey
UCN is a provider of on-demand contact center software and business telecommunication services delivered over the UCN™ national VoIP network. UCN’s inContact® supports a number of solution areas, including multi-site customer support operations, customer service groups with at-home workers, inside sales, collections, direct response marketing applications, reservation operations, answering services and outsourced call center companies. Since UCN is a managed hosted services provider, when you implement advanced contact handling services from UCN, you gain access to a wide range of features and functions that can be applied in a custom application, solving that one nagging problem that has been too expensive or too costly to solve using traditional methods.

UCN’s newest addition, Echo, allows contact centers to improve agent behavior with immediate customer satisfaction research. By utilizing customer service surveys following inbound calls, contact centers are able to drive agent behavior, provide instant service recovery, and help company employees to what’s right. With Echo, a variety of custom reports can be generated, allowing reps to view customer reactions in real-time, and breakdown essential customer feedback into meaningful, actionable information. InContact supplements existing, onsite PBX systems with inNetwork® call-handling services, bringing advanced IP services to the customer site, without requiring the customer to upgrade to IP-based onsite equipment. UCN customers pay by-the-month. No large upfront capex is required. Using inNetwork services, customers can quickly scale up or down to meet capacity requirements driven by unexpected business opportunity, short-term projects or seasonal fluctuations. Call flows can be programmed so that calls are routed by skill, time-of-day, or geographic proximity to the call origination point. Agents can be working in-office or at-home, inContact views geographically dispersed groups as one unified team, for all types of contacts – voice, email, fax or chat.
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Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762

Mindshare
Mindshare provides automated post-call customer survey solutions. Customer feedback is reported in real-time and immediately transformed into actionable customer intelligence. Clients utilize Mindshare to improve and monitor areas such as agent consistency, customer service levels, and 1st contact resolution. Shortly after their service experience, customers can be connected to, or may be called back by, Mindshare’s automated survey system. Customers respond to surveys using their touch-tone phone and are able to leave free form voice comments. Reports can be pre-scheduled for automatic email delivery, and/or accessed 24/7 dynamically through the web. Customer voice comments can also be captured and played back from a web browser. Reports are updated immediately so that management can incorporate customer insights directly into their operations. Levels of management access reports targeted to their level of responsibility, ranging from corporate level summaries, to individual employee performance reporting for front-line managers. Mindshare’s next-generation phone and web technology is significantly more cost effective than other call center customer feedback methods. The survey and reporting systems are extremely dynamic, flexible and customizable to meet the unique business needs of each client. Mindshare services over 25 industry verticals; including travel, hospitality, financial services, and retail. Mindshare's deep industry exposure and experienced leadership enable clients to benefit from best practices across industries. For more information, call (800) 634-5407, or visit (www.mshare.net).

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