American Customer Care
American Customer Care (ACC) is a premier provider of high quality customer contact center services. We staff our centers with the friendliest representatives, utilize the latest technology and provide grade-A service at a price that is hard to beat.

Operating as a privately owned corporation since 1986, ACC has consistently invested in cutting edge technology that allows our agents to correspond with your customers in the most efficient, and effective, manner possible. We have the capability of developing customized solutions for your customer contacts or can tap into pre-existing interfaces currently being utilized by your staff (or current outsourcer) if preferred.

American Customer Care operates a total of seven centers (located in the states of Pennsylvania, Texas, Iowa and Connecticut) in communities with a great work ethic. We have deliberately positioned ourselves in geographic locations that provide high quality and low cost labor. The end result is that ACC is typically at the lower end of the scale from a pricing standpoint without sacrificing the high-end customer correspondence that you would expect from a partner.

In total, ACC offers over 1,500 web-enabled workstations and 1,600 IVR ports to help service our clients. Our facilities provide us with sufficient workstation size to accommodate nearly all programs we are considered for. While we do have the capacity to service volume oriented accounts this does not stand in the way of our Account Management team from servicing you as if you were our only client.

ACC's contact centers are equipped with a software based phone switch that provides us with the most current switch technology available today. Through the use of our technology, and our vast outbound market research workload, ACC is in the unique position of offering a shared agent solution which differs from most outsourcers.

Most companies today do not have the consistent call volume needs to justify paying for dedicated agents. In general, a shared agent solution is ideal in these cases since you would only pay for the time that our agent is handling inquiries from your customers. Most outsourcers will selfishly combine 4, 5 even up to 10 inbound programs of this nature to ensure agent talk time is significant each hour. ACC, however, combines your 1 inbound program with 1 outbound program (our market research work) which results in a much higher level of competency at the agent level as they are not trying to digest the product knowledge for up to 10 companies. This results in a more knowledgeable agent representing your company. Please feel free to ask us to elaborate on this solution.

The members of our executive team average over 15 years of experience in contact center management and support, covering many industries and a myriad of inbound and outbound programs. With all of the diversity of their experience, the one constant is their dedication to excellence and quality with each new project we undertake.

We develop long-term partnerships with our clients to deliver world-class results across a full range of services including the following: