|
Buyer's Guide Directory
Computer Telephony
Integration
 Amcat
- Smart Contact. Smart Business
Amcat provides a unified customer interaction communications
platform enabling companies to increase revenue, build productivity,
reduce costs, and improve the customer experience. We help companies
grow their business and adapt to change. Amcat provides:
- Tightly integrated suite of contact
center software applications united by SIP-based CTI
- Inbound contact routing
- ACD, skill-based routing
- IP Soft PBX for enterprise
communications on a single platform
- Self Service IVR, Speech
- Proactive outbound
- Predictive dialing, other dialing
modes
- Multi-channel contact
- Tightly integrated multi-channel
contact: Email, Web, Text
- Single point of control
- Digital recording
- Quality monitoring
- Real time statistics and reporting
With 15 years experience, only Amcat
delivers the combination of best-in-class unified inbound outbound
software with low total cost of ownership. The Amcat system is easy
to use, learn, manage and change. It’s rapidly configured and
deployed and can grow and scale with your business. Amcat provides
the reliability, expertise and value that make it the smart choice.
Contact Information:
Dudley Larus
VP Corporate Marketing
Amcat
300 Johnny Bench Drive
Oklahoma City, Oklahoma, USA
73104
dlarus@amcat.com
www.amcat.com
Mobile: 678-469-3479
800-364-5518
Fax: 405-216-8063
 Syntellect's
Customer Interaction Management solutions, including multi-channel
contact center and speech-enabled self-service solutions, are the gold
standard for contact centers in the government, insurance, financial
services, healthcare, and utilities markets. Combined with world class
professional services and our commitment to open standards, Syntellect
provides enterprises with superior customer service solutions. Our
success is measured by our ability to implement and continuously
support solutions for our customers.
Contact -
info@syntellect.com
800.788.9733
 TELEFORMIX
ECHO is a browser-based digital, VoIP and screen capture recording
solution - with an integrated CRM tool - designed to record,
evaluate, monitor and archive all customer interactions. The
available broad spectrum of Web Services provides a truly
Service-Oriented Architecture (SOA) allowing simple integration
between ECHO and any web services enabled platform. ECHO produces
synchronized voice and screen recordings with "over the shoulder"
screen clarity and integrates seamlessly with Avaya and Cisco
switches in a turnkey solution.
Teleformix offers customizable and highly scalable solutions to
seamlessly integrate into any existing business architecture.
ECHO is a feature rich and extremely affordable solution. For
additional information, contact Teleformix at 1-800-513-4000, or
visit www.teleformix.com
Contact:
Greg Manhoff/Director of World Wide Sales
2100 Golf Road - Suite 460
Telephone: (847)472-5338
Fax: (847)640-1328
E-mail: gmanhoff@teleformix.com
Internet: www.teleformix.com
 UCN-Computer Telephony Integration
UCN is a provider of on-demand contact center
software and business telecommunication services delivered over the
UCN™ national VoIP network. UCN’s inContact® supports a number of
solution areas, including multi-site customer support operations,
customer service groups with at-home workers, inside sales,
collections, direct response marketing applications, reservation
operations, answering services and outsourced call center companies.
Since UCN is a managed hosted services provider, when you implement
advanced contact handling services from UCN, you gain access to a
wide range of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
UCN’s computer telephony integration can link IVR scripts with your
transaction database, allowing customers to complete their own
transactions without ever talking to a live agent. Where live agent
interaction is necessary, inContact CTI allows you to automatically
route calls based on the information in your database, meaning
troublesome clients can be sent directly to managers, or past due
accounts can be routed to collections. InContact supplements
existing, onsite PBX systems with inNetwork® call-handling services,
bringing advanced IP services to the customer site, without
requiring the customer to upgrade to IP-based onsite equipment. UCN
customers pay by-the-month. No large upfront capex is required.
Using inNetwork services, customers can quickly scale up or down to
meet capacity requirements driven by unexpected business
opportunity, short-term projects or seasonal fluctuations. Call
flows can be programmed so that calls are routed by skill,
time-of-day, or geographic proximity to the call origination point.
Agents can be working in-office or at-home, inContact views
geographically dispersed groups as one unified team, for all types
of contacts – voice, email, fax or chat.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762
|
Advanced
News Search
|
