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Buyer's Guide Directory
Automatic Call
Distribution
 Syntellect's
Customer Interaction Management solutions, including multi-channel
contact center and speech-enabled self-service solutions, are the gold
standard for contact centers in the government, insurance, financial
services, healthcare, and utilities markets. Combined with world class
professional services and our commitment to open standards, Syntellect
provides enterprises with superior customer service solutions. Our
success is measured by our ability to implement and continuously
support solutions for our customers.
Contact -
info@syntellect.com
800.788.9733
 ANGEL.COM
- Angel.com is a leading provider of
IVR and
call center
solutions. As organizations seek to balance providing high quality
customer service with managing costs, Angel.com provides a flexible
and cost-effective application to meet both individual business and
customer needs. Angel.com’s solutions are built, deployed and managed
entirely through a web browser, requiring no additional investment in
hardware, software or human resources – at prices low enough to
generate immediate ROI. A fully-hosted solution, Angel.com helps
organizations of all kinds to deliver a complete IVR or call center
experience in hours or days, not weeks or months.
Angel.com
has enabled more than 1,600 customers, including Raytheon, Kellogg’s
and Reebok, to easily create world-class speech-enabled solutions such
as
Customer Surveys,
Order lines,
Payment Lines and automated
Name & Address Capture applications. To find out how Angel.com
can benefit your business, please visit
http://www.angel.com or call 888-MyAngel.
UCN-Hosted ACD
 UCN
is a provider of on-demand contact center software and business
telecommunication services delivered over the UCN™ national VoIP
network. UCN’s inContact® supports a number of solution areas,
including multi-site customer support operations, customer service
groups with at-home workers, inside sales, collections, direct
response marketing applications, reservation operations, answering
services and outsourced call center companies. Since UCN is a
managed hosted services provider, when you implement advanced
contact handling services from UCN, you gain access to a wide range
of features and functions that can be applied in a custom
application, solving that one nagging problem that has been too
expensive or too costly to solve using traditional methods.
UCN’s Hosted ACD service combined with inContact’s ability to assign
skills to an individual or a group of individuals, can support
skills-based routing for voice, email, fax or web chat, no matter
where the worker is located. Plus you can quickly link your existing
database into the inContact system to support screen pops, reducing
your overall talk time and enhancing the customer’s contact
experience by reducing the number of times a customer must be
transferred before they reach someone that can answer their
questions. InContact supplements existing, onsite PBX systems with
inNetwork® call-handling services, bringing advanced IP services to
the customer site, without requiring the customer to upgrade to
IP-based onsite equipment. UCN customers pay by-the-month. No large
upfront capex is required. Using inNetwork services, customers can
quickly scale up or down to meet capacity requirements driven by
unexpected business opportunity, short-term projects or seasonal
fluctuations. Call flows can be programmed so that calls are routed
by skill, time-of-day, or geographic proximity to the call
origination point. Agents can be working in-office or at-home,
inContact views geographically dispersed groups as one unified team,
for all types of contacts – voice, email, fax or chat.
Download White Paper
Jan Johnson | Vice President Marketing
Direct|Voice|Fax 888-983-3762
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