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Knowledge Management

SupportPoint 
The SupportPoint knowledge base system presents process, policy and product information to agents in a form that's optimized for helping them on the job; intelligently delivering the most pertinent information to each agent according to their role and the task they're engaged in when they need assistance.

With in-call knowledge management agents answer customer enquiries more accurately, consistently, and quickly and with less upfront training.

To learn more and to try SupportPoint online, visit www.SupportPoint.com/solutions/callcenter 

Contact
Panviva Inc.
2753 Broadway
Suite 209
New York NY

Phone
US 1 888 254 4025
Australia (03) 9882 0555

Email: generalinfo@supportpoint.com 

 

KNOVA, a Consona CRM Solution - www.knova.com

Built on an adaptive search and knowledge management platform, KNOVA applications automate the most critical part of customer service-actually resolving the case. The result: reduced costs and a superior customer experience. Applications include:

KNOVA Self-Service: A comprehensive online application that provides a personalized branded experience, and employs NLP, direct answer or wizards to deliver the best possible resolution.
KNOVA Contact Center: An assisted-service application that empowers agents with search, authoring and collaboration so they can provide efficient resolutions.
KNOVA Forums: A fully-integrated peer support application that leverages KNOVA's platform to pinpoint the most useful third party knowledge and most valuable contributors.

Contact: Andy McNutt
Manager of Marketing Communications, KNOVA
Consona CRM
E-mail: andy.mcnutt@consona.com
Direct Phone: +1 (412) 316-8541