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Feature Product/Service of the Week
Every week, Call Center Times will showcase a Product or Service of the Week we feel offers the call center industry a significant benefit over existing systems, or something brand new!. The state-of-the-art is always changing, and we will try and keep our readers on the cutting edge!
 NetLert Communications, Inc.
NetLert Communications, Inc. (formerly a division of SoftBase Systems, Inc.) produces and markets quality presence-based communication software products. Our products offer value-added solutions for businesses desiring to benefit from the identity, presence and real-time communication capabilities. NetLert Communications’ unique history and focus in the market place best equips us to provide cost-effective software solutions for Call (Contact) Centers, particularly in the areas of
improving first call resolution, problem escalation, getting important data delivered and distributed automatically, to name just a few.
The success of a call (contact) center depends on the ability to react and interact-quickly and securely! NIKS is a cost-effective leader in helping call center managers meet business needs in all areas of the enterprise. From tech support to customer service and sales, NIKS breaks through the noise that surrounds call center agents to ensure that they are alerted to critical data and armed with the very latest statistical information. NIKS ensures that call center agents get high
priority information without delay, yet in a non-intrusive, non-disruptive way. NIKS offers 24/7 live technical support.
Contact us by telephone at 800-669-7076, Ext 321 or email at danny@netlert.com, and visit our web site for a trial version.
Archive:
September 5, 2003
August 30, 2003
August 20, 2003
August 10, 2003
August 5, 2003
July 30, 2003
June 15, 2003
February 7, 2003
October 13, 2002
September 13, 2002
September 20, 2002
September 27, 2002
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